Business Process Outsourcing: Life Cycle of Captive Business Process Outsourcing Units
Article Details
Pub. Date
:
April, 2005
Product Name
:
Effective Executive
Product Type
:
STRATEGIC MANAGEMENT
Product Code
:
EESM20503
Author Name
:
Dipesh K Dipu
Availability
:
YES
Subject/Domain
:
Management
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:
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No. of Pages
:
3
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Description
The life cycle of a captive BPO can be divided into four distinct phases based on the equity participation of the parent company.
The divestiture of General Electric Capital International Services (the name was later changed to the acronym Gecis) by GE to let General Atlantic Partners and Oak Hill Partners take the majority stake has been a case worth studying. The case points towards the life cycle of a captive Business Process Outsourcing (BPO) unit.
Gecis began its operations in 1997 as a customer-support center for GE. GE, which is a diversified technology, media and financial services company, first entered India in 1902. Gecis was started much later to take advantage of the lower costs and large talent pool available in India. Gecis, in recent times, had become a profit center for GE from being just a support office.
Gecis has 11 global businesses. The company takes an approach that is governed by speed, simplicity and service, and a constant quest for Six Sigma quality. The company is known for its commitment to high quality and low cost global delivery capability, wing-to-wing processes, proven transition and engagement models, and process re-engineering skills.
