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Management

Effective Executive


April '05
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The P&G-Gillette Merger: A Dream Deal?
AirAsia: Soaring to Success
Business Process Outsourcing: Life Cycle of Captive Business Process Outsourcing Units
The Indian Farm Sector: No Breakthrough Yet
Academics and Knowledge-sharing Culture in India: A Suggestive Framework for Implementation
Leading Through Innovation: How to be an Innovative Organization
Values that Contribute to Companies' Success: Perceptions of Singapore Corporate Leaders
Competitiveness of the Indian Textile Industry: The Post-mfa Regime
The Essence of Leadership: Lessons from Indian and Chinese Philosophy
     
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The P&G-Gillette Merger: A Dream Deal?

- - Ruchi Chaturvedi N, Pradip Sinha

The P&G-Gillette merger announced recently is one of the biggest mergers in the history of the consumer goods industry. The merger will give P&G access to new products and markets, and change the dynamics of the consumer goods industry.

Article Price : Rs.50

AirAsia: Soaring to Success

- - Shirisha Regani

Southeast Asia has become the destination for several budget airlines, thanks to the success of AirAsia.

Article Price : Rs.50

Business Process Outsourcing: Life Cycle of Captive Business Process Outsourcing Units

- - Dipesh K Dipu

The life cycle of a captive BPO can be divided into four distinct phases based on the equity participation of the parent company.

Article Price : Rs.50

The Indian Farm Sector: No Breakthrough Yet

- - K P Prabhakaran Nair

The farm sector in India is still looking for a breakthrough in the yield front. This is seriously affecting food consumption in India.

Article Price : Rs.50

Academics and Knowledge-sharing Culture in India: A Suggestive Framework for Implementation

- - Radha Mohan Chebolu

Knowledge-sharing in the Indian education system is far from desirable. Indian universities and research institutions need to foster a knowledge-sharing culture to be globally competitive.

Article Price : Rs.50

Leading Through Innovation: How to be an Innovative Organization

- - Samuel B Sekar

Innovation is the key to a firm's long-term survival and growth. Organizations today need to foster a culture of innovation to remain competitive.

Article Price : Rs.50

Values that Contribute to Companies' Success: Perceptions of Singapore Corporate Leaders

- - Dr. Patrick Low Kim Cheng

Corporate leaders, with their own cherished values, play a big role in shaping their organizations and establishing their organizations' core values. The corporate leaders' perceptions of the key values are the force behind the Singapore companies' success.

Article Price : Rs.50

Competitiveness of the Indian Textile Industry: The Post-mfa Regime

- - Sanjib Dutta,Ajith Sankar R N

The phasing out of the Multi Fiber Arrangement (MFA) in January 2005, opens up new challenges and opportunities for the Indian textile industry. Is the industry geared up to meet the challenges?

Article Price : Rs.50

The Essence of Leadership: Lessons from Indian and Chinese Philosophy

- - Jaya Srivastava

In this article, the author explains the essence of leadership, drawing lessons from ancient Indian and Chinese philosophy.

Article Price : Rs.50

10 Technologies Every Executive Needs to Know: Because these will impact every business

- - Sanjib Dutta

British Steel-Dutch Royal Hoogovens Merger: An Anglo-Dutch Marriage Not Working Out?

- - Sanjib Dutta,Jayatri Dasgupta

“I am confident that this strategic merger of two strong companies will create a unique group which will be to the long-term benefit of shareholders, customers and employees.”

– John Bryant
Chief Executive Officer, Corus, 1999.

“Without creating a workable model for decision-making during the merger, Corus was papering over the cracks. The Corus management was much too narrow in its mandate of what constitutes cultural differences. I am not convinced that they fully thought through the implications of allowing the different cultural norms to exist.”

– Duncan Angwin
Mergers and Acquisitions expert at the
Warwick Business School.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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