As the number of brands has proliferated, competition has intensified across
all industries globally, thus making it difficult for managers to differentiate
between brands, particularly on the basis of functional attributes alone (Siguaw et al., 1999). Therefore, differentiation and positioning are increasingly based on symbolic
or emotional or other meanings. Here comes the importance of providing a
brand with a distinct and functional `Brand Personality'. Brand personality has
been defined as a set of human characteristics or traits that consumers attribute
to or associate with a brand (Aaker, 1997). This association may consist
of demographic variables (i.e., age, gender, and social class), lifestyle (i.e.,
activities and beliefs), cultural (values, perceptions, preferences, etc.) and personality
traits (i.e., excitement, sophistication, sincerity, etc.). In contrast to the `product
related attributes', which tend to serve a utilitarian function for the consumers,
brand personality tends to serve a symbolic or self-expressive function (Keller,
1993). It is argued that the symbolic use of brands is possible because consumers
often instill a brand with personality traits (termed animism; e.g., Gilmore, 1919)
and can easily think of brands as if they were celebrities or famous historical
figures (Rook, 1985) and which may be due to the strategies
used by advertisers to imbue a brand with personality
traits, such as anthropomorphization (e.g.,
California raisins), personification (e.g., jolly green giant),
and the creation of user imagery (e.g., Charlie girl). Through such techniques, the personality traits associated
with a brand, tend to be fairly lasting and distinctive. By isolating the
distinct dimensions, different types of brand personalities can be distinguished, and
the manifold ways in which the brand personality construct may influence
consumer behavior could be understood better which will help in decision making.
Aaker (1997) developed a framework of brand personality dimensions in his
research. Also, a scale was developed for providing the basis for theory building on
the symbolic use of brands. This framework and scale were generalizable
across product categories. This study uses the framework of brand
personality dimensions and the scale developed by Jennifer Aaker, to check the
brand personality of various brands associated with Swamy BBDO, as perceived by
the consumers of these brands. Brand personality is one of the core dimensions
of brand equity, since it refers to the emotional side of a brand image. It is
created by the sum of experiences of consumers with a brand. Advertizing plays
a dominant role in personality creation. Hence, this study may be of interest
and useful to ad agencies in assessing the brand-image of its clients, which it
creates/influences with its efforts.
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