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The IUP Journal of Management Research

April '09
Focus

This issue deals with topics, such as, brand personality; job satisfaction level of scientists in government-owned R&D organizations; sustainability reporting; consumer purchasing behavior of motor bikes; and employers' perspectives regarding performance appraisal and reward philosophy.

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Brand Personality: An Empirical Study of Four Brands in India
Job Satisfaction Level of Scientists in Government-Owned Research and Development Organizations in India
An Insight into Sustainability Reporting
Factors Influencing the Purchasing Decisions of Motor Bike Consumers: A Comparative Study of Popular Brands
Employers' Perspectives Regarding Performance Appraisal and Reward Philosophy in Insurance Sector in Haryana
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Brand Personality: An Empirical Study of Four Brands in India

-- Saptarshi Purkayastha

The main objective of this study is to empirically measure the brand personality of four chosen brands, viz., Motorola, Raymonds, Samsung and 7 Up in the Indian context using a framework of brand personality scale, as developed by Aaker (1997). The study was carried out in Hyderabad. A questionnaire was designed for this purpose. It contained the entire set of personality traits from the Aaker's brand personality scale. In the questionnaire, the respondents were asked to answer 15 questions with the purpose of measuring different dimensions of brand personality. These questions were structured on the Likert scale model. The data, obtained when analyzed using factor analysis, gave different brand personality dimensions which contained separate variables for different brands, indicating that each brand should be treated separately and the scale cannot be generalized for different types of brands: 7 Up stood for sincerity, Samsung stood for innovativeness, Motorola for feisty and Raymonds for excitement.

Job Satisfaction Level of Scientists in Government-Owned Research and Development Organizations in India

- - Ruchi Tewari

The paper focuses on job satisfaction of scientific professionals working in government-run research and development organizations which are targeting indigenous technology developments. The organizational structures of most of these organizations are divided into projects and facility groups, where the former plays a proactive role in planning and conceiving and the latter provides the deliverables and fulfilling requirements. The scientists in both the groups are engineers, and therefore, are equally qualified and recruited at the same starting salary. Therefore, it made an interesting study to investigate and compare their job satisfaction levels using Paul Spectors' Job Satisfaction Survey (JSS) as the measurement instrument. The results show that as against the common perception that the educated and learned scientists of our country are dissatisfied and are looking towards careers in Western countries, the scientists are generally a satisfied lot and that beyond salary, contingent rewards and recognition among co-workers will be the deciding factors for job satisfaction among the intellectual and scientific community.

An Insight into Sustainability Reporting

-- Arup Choudhuri and Joy Chakraborty

The concept of sustainability has traditionally emphasized the environment, although the focus of achieving sustainability encompasses other factors, such as economic development and social equity. In the last few decades, financial reporting practices have changed drastically from its black and white domain to greener pastures. In spite of such developments, there is no unique business reporting structure that could illuminate the investors about the sustainable performance of an organization besides the traditional financial statements. This paper unveils the significance of disclosing sustainability performance statements in annual reports of the companies and the initiatives that have been taken in that direction.

Factors Influencing the Purchasing Decisions of Motor Bike Consumers: A Comparative Study of Popular Brands

-- B S V Ramarao

In the present marketing scenario, competition plays a vital role. There is a need for improvements of new products to face various challenges in the world market. Because of this, companies are working on innovative ideas to bring improvements in their product design, efficiency, look and better workability and so on. Now-a-days, motor vehicles have become the middle class people's comfortable mode of transport. Out of all the available brands/companies, a few like Hero Honda, Yamaha, Bajaj, TVS are highly popular. Of these, Hero Honda is well-established in the market. Many surveys have shown considerable difference between Hero Honda and the others. Observation of consumer behavior is very important for any kind of manufacturer for making further improvements in their products. In this study, consumer behavior is observed in two time frames, i.e., 2004 and 2008, and then comparison is made to highlight and discuss the changes.

Employers' Perspectives Regarding Performance Appraisal and Reward Philosophy in Insurance Sector in Haryana

-- Neeraja and Aman

This paper studies the employer's perspectives regarding performance appraisal and reward philosophy and the effect of demographic variables on it. The sample is selected on the basis of convenient sampling method. This study is based on the hypothesis that demographic variables and employers' opinions are independent of each other. This paper analyzes the data by using factor analysis, reliability tests and chi-square Tests.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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