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The IUP Journal of Management Research
Focus

This issue deals with topics, such as, brand personality; job satisfaction level of scientists in government-owned R&D organizations; sustainability reporting; consumer purchasing behavior of motor bikes; and employers' perspectives regarding performance appraisal and reward philosophy.

The research paper, "Brand Personality: An Empirical Study of Four Brands in India", by Saptarshi Purkayastha, empirically measures the brand personality of four chosen brands, viz., Motorola, Raymonds, Samsung and 7 Up using a framework of brand personality scale, developed by Aaker. The data, obtained when analyzed using factor analysis, gave different brand personality dimensions containing separate variables for different brands. The paper points out that each brand should be treated separately and the scale cannot be generalized for different types of brands.

The research paper, "Job Satisfaction Level of Scientists in Government-Owned Research and Development Organizations in India", by Ruchi Tewari, focuses on job satisfaction of scientific professionals working in government-run research and development organizations, which are targeting indigenous technology development. Most of the organizations are divided into projects and facility groups, where the former is primarily responsible for planning and conceiving and the latter looks after the deliverables and fulfilling requirements. The scientists in both these groups are engineers, who are equally qualified and recruited at the same starting salary. The author studied and compared their job satisfaction levels, using Paul Spector's Job Satisfaction Survey (JSS) as the measurement instrument. The results show that as against the general perception that the educated and learned scientists of our country are dissatisfied and are aspiring for the careers in Western countries, they are generally a satisfied lot and that other than salary, contingent rewards and recognition among co-workers will be the determinants of job satisfaction among the intellectual and scientific community.

Financial Reporting pattern has changed drastically in the post-decolonization period and it has moved from its black and white domains to greener pastures. Green accounting, sometimes termed as environmental accounting, has given rise to sustainability reporting. The research paper, "An Insight into Sustainability Reporting", by Arup Choudhuri and Joy Chakraborty, focuses on the social and developmental issues involved in sustainability reporting. In spite of such developments, there is no unique business reporting structure that could illuminate the investors about the sustainable performance of an organization besides the traditional financial statements. This paper unveils the significance of disclosing sustainability performance statements in annual reports of the companies and the initiatives that have been taken in that direction.

Economic and market analyses attempt to identify and describe the factors, which influence market activities, so that more reliable predictions can be made about future trends. The research paper, "Factors Influencing the Purchasing Decisions of Motor Bike Consumers: A Comparative Study of Popular Brands", by B S V Ramarao, says that there is a need for improvement in the new products to face various challenges in the world market. Companies are working on innovative ideas for improvements in product design, efficiency, look and workability and so on. According to the author, now-a-days, motor vehicles have become a comfortable mode of transport for those belonging to the middle class. Out of the available brands, Hero Honda is well-established in the market. Many surveys have shown considerable difference between Hero Honda and the others. Observation of consumer behavior is very important for any manufacturer for incorporating further improvements in their products.

Performance appraisal is the step where management finds out how effective it has been in hiring and placing employees. It acts as an approach towards managing and developing the employees so as to achieve the overall organizational objectives. The research paper, "Employers' Perspectives Regarding Performance Appraisal and Reward Philosophy in Insurance Sector in Haryana", by Neeraja and Aman, is based on the hypothesis that demographic variables and employers opinions are independent of each other. The authors have analyzed the data using factor analysis, reliability tests and chi-square tests.

-- K Rajanath
Consulting Editor

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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