Six Sigma is an approach that enables organizations improve processes, reduce costs and thereby increase profits. The objective of Six Sigma approach is to achieve customer satisfaction by focusing on defect-free processes and products.
The Six Sigma approach, to a great extent, depends upon advanced statistical tools. The Greek word `Sigma' denotes `variability measured by standard deviation'. The lower the variation in a process, fewer are the defects in products/service and transactions that are produced, and higher is the sigma number.
The top management of any organization needs to identify projects that significantly influence customer satisfaction and show an impact on the bottom-line of the organization. It also needs to select teams and appoint team leaders who will be responsible for implementation of the Six Sigma approach. The basic objective of the Six Sigma methodology is the process improvement and reduction in variation. The improvement in the processes and variation reduction is quantified under the Six Sigma approach, using two sub-methodologies |
