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Management
MBA Review

May' 07
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Cross-cultural Skills : Winning in a Globalized World
Management Education : Innovation Needed
Concerns Over Commercialization
Jobs on the Web
Crowdsourcing : Harnessing the Power
Return on Investment : A Challenge for HR Professionals
Six Sigma : Concepts and Applications
Role Clarity
Eight Habits of Highly Ineffective Companies
India Inc. : Riding the Globalization Wave
Psychological Tests : For Better Hires
Ethics : A Layman's Perspective
Social Entrepreneurship : Towards a Sustainable Development
Mavericks at Work : Why the Most Original Minds in Business Win
     
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Cross-cultural Skills : Winning in a Globalized World

- - Y Chandra Sekhar

As the twin forces of liberalization and globalization gain momentum, all across the world, multinational firms are increasingly realizing that they cannot superimpose or export their business models which made them successful in their domestic market to their foreign subsidiaries, as cultural difference plays a major role as a business barrier. It is because of this that not many foreign firms have succeeded in Japan or Germany. Hence, the key to success is a thorough grounding of managers in cross-culture, a term that is gaining popularity among Multinational Companies (MNCs). It's also a lesson for MNC aspirants from emerging economies like India and China.

Article Price : Rs.50

Management Education : Innovation Needed

- - Veena V Shenoy

As the economy is transforming from an agrarian economy to a knowledge economy, we need to upgrade our higher education system to suit the demand of the industry. What is education? A parcel of books, or assortment of subjects? Not at all, it involves an interaction with people also. The 21st century poses several challenges and provides new opportunities for each and everyone of us. Today, India can no longer be considered as an agrarian economy only as it has now been transformed into an industrial and a knowledge-based economy.

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Concerns Over Commercialization

- - Monika Thakur

The article discusses the impact of commercialization of higher education through General Agreement on Trade in Services (GATS) on its overall quality. As the issues concerning commercialization are crucial and complicated, each country needs to examine these from the perspective of merit, efficiency, ethics, nation-building, equity and national security.

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Jobs on the Web

- - A Anand

Flipping through `situations vacant' ads in newspapers is a passé now. Welcome to a job search revolution in the Web world with just the mouse clicking open the world of possibilities. The Internet is like one-stop shopping and allows searching major job databases at one stroke. A proper job-hunting provides the right directions to the best resources currently available.

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Crowdsourcing : Harnessing the Power

- - V Venkateswara Rao

Through this new innovative business idea, companies are reducing the risks of new product management by using the popular and cheaper information technology, through bringing the people from outside into the design process of the company. Latent creativity of the masses is tapped to reach corporate goals.

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Return on Investment : A Challenge for HR Professionals

- - Mona Sahay

The process of Return on Investment (ROI) is an effective measure of the contribution of Human Resource Management to an organization. In this era of cut-throat competition and increasing economic pressure, the importance of having a measure of the contribution of HRD cannot be overemphasized. The process of ROI is an effective one to measure the benefits of HR programs. ROI helps HR professionals prove their contributions to the organization and enhance their influence within the organization, which even top managers acknowledge and appreciate.

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Six Sigma : Concepts and Applications

- - Priya Angle

In business parlance, `Six Sigma' is a tool to reduce costs. However, focusing on cost alone without considering customer requirements may not produce the desired results.Six Sigma is an approach that enables organizations improve processes, reduce costs and thereby increase profits. The objective of Six Sigma approach is to achieve customer satisfaction by focusing on defect-free processes and products.

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Role Clarity

- - KR Iyer

Lack of role clarity could well be the story in many institutions which are managed by a large number of people. Is there role clarity in your organization? If not, just read the article.The article is about four people named-Everybody, Somebody, Anybody and Nobody. There was an important job to be done and Everybody was sure that Somebody would do it. Anybody could have done it but Nobody did it. Somebody got angry about that because it was Everybody's job. Everybody thought Anybody could do it, but Nobody wouldn't do it. It ended up that Everybody blamed Somebody, when Nobody did what Anybody could have done.

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Eight Habits of Highly Ineffective Companies

- - Nirajkumar Ambadas Thool

The reasons which are attributed for the fall of the societies can more or less be assumed to be valid for the fall of the organizations as well.Organizations are like miniature societies. But there is a difference between a society and an organization. An organization is more tight-structured and regimented than the society. It's not a kind of a cluster shepherded by varied portfolio of leaders. You may come across a `one-man-driven organization'. So, we have to widen the area of approach and narrow it at the same time while approaching the problem.

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India Inc. : Riding the Globalization Wave

- - Amita Singh

While it would take years to resolve the debate over whether globalization is good or bad for emerging economies like India, the domestic firms are already emphasizing their strong presence in the global business arena.

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Psychological Tests : For Better Hires

- - J Parameswari

The article discusses some of the psychological tests on personality, aptitude, interest and adjustment that can be used in recruiting the right candidate for the right job. The growth of any organization lies in choosing the right person, for the right job, at the right time. Today, recruitment has become an extensive process unlike earlier days when the interviewee was forced to answer questions unrelated to his work. Today, all the organizations look for the right interest and right aptitude in their employees. Hence, the use of scientific testing and psychological assessment modules have become an integral part of the recruitment process for a large number of organizations, and their benefits are being noticed.

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Ethics : A Layman's Perspective

- - Shailja Agarwal

Ethics has become a topic of heated discussion among business schools across the globe. This article, as the title suggests, does not deal with highly advanced perception of ethics, rather it results from the inquisitiveness of a professional who may not be an authority to talk on ethics, but for whom ethics could be equally important. Hence, the article aims at acting as an eye-opener in certain ethical areas in life that we confront daily. Again, it does not present any solution but merely aims at raising certain issues which definitely deserve some attention.

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Social Entrepreneurship : Towards a Sustainable Development

- - Vasudha Vasakarla

Social entrepreneurship is the new buzz in the business scenario today, directed towards a meaningful sustainable development of the society. Doing business for a social cause is the other form of social entrepreneurship. Muhammad Yunus of Bangladesh, who received the Nobel Peace Award, 2006, for his pioneering work in microfinance and bringing about a revolutinary transformation in the lives of the underprivileged section of the world, has definitely turned the attention of the world towards the need for social entrepreneurship. He has taught the world the true meaning of business ethics and social contribution of business, for an overall healthy development of the society.

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Mavericks at Work : Why the Most Original Minds in Business Win

- - Authors: William C Taylor and Polly LaBarre Reviewed byAmit Singh Sisodiya

There are companies, which are ordinary. There are companies which are outstanding. But there is another breed of companies which are mavericks. They believe in out-of-the-box thinking and treat talent the same way as their customers. The unconventional ideas and groundbreaking strategies of these companies can help others plan well for the 21st century-a better way to lead, compete and succeed.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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