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The IUP Journal of Marketing Management

May'08
Focus

Marketing is an approach that is used to understand society. In a changing society, the modes of operation of industry have undergone considerable transformation.

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Significant Considerations in the Purchase of Consumer Durables: A Study of Rural Consumer in Punjab
Use of Coercive Strategies in Purchase Decisions: Relationship Between Influence Strategies and the Degree of Involvement
Evolution of Market Segmentation
Brand Architecture and its Application in Strategic Marketing: The Example of L'Oréal
We Are Like That Only: Understanding the Logic of Consumer India Author: Rama Bijapurkar
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Significant Considerations in the Purchase of Consumer Durables: A Study of Rural Consumer in Punjab

- -B S Hundal

This paper discusses the significant considerations in the purchase of consumer durables (Refrigerator, Washing Machine, TV and Air Cooler) for rural consumers in Punjab with the help of advanced statistical approach `Factor Analysis'. Finally, it presents a brief picture on intensity of brand loyalty of rural consumer.

Article Price : Rs.50

Use of Coercive Strategies in Purchase Decisions: Relationship Between Influence Strategies and the Degree of Involvement

- -Jagrook Dawra and Kanupriya Katyal

The paper examines family purchase-decision dynamics that contribute to enhance marketing communication effectiveness. Of particular interest is understanding the nature of spousal behavioral interaction in family decision-making to help marketers target communication messages, shape brand choice, and guide personal selling activities. The paper also examines the relationship between influence strategies and the degree of involvement in a purchase decision.

Article Price : Rs.50

Evolution of Market Segmentation

- -Disha Mahajan, Navneeta Agarwal and Anand Agarwal

Recently, there has been a lot of criticism about the utility of segmentation as a marketing tool. Many authors have suggested that the way the segmentation is carried out by marketers nowadays does not provide much help and value to them. In order to study in detail, the concept of segmentation and its utility in the present marketing environment, this paper presents a brief evolution of segmentation as a concept and practice.The aim of this secondary research is to trace the dynamics of segmentation since the origin of the concept. The study may provide useful insights to researchers and the practitioners concerned with market segmentation and marketing strategies formulations.

Article Price : Rs.50

Brand Architecture and its Application in Strategic Marketing: The Example of L'Oréal

- -R Harish

L'Oréal is one of the world's most successful cosmetics and beauty products companies, which has been consistently achieving volume, value and profit growth even during times when its competitors have faced a setback. What is the secret behind this continued success? Many things perhaps, but its brand architecture strategy is definitely one of them. The company has an amazing plethora of brands and sub-brands — about 500 in number, which are marketed in around 130 countries. The use of brand architecture as a strategic marketing tool and its dovetailing with the overall marketing mix has put the French company, L'Oréal, in an advantageous position, compared to its competitors. There is perhaps a lesson in L'Oréal's approach to brand architecture for many other companies.

Article Price : Rs.50

Will Gillette's Fusion Brand Match its Mach3 Brand's Success?

- -Sanghamitra Bhattacharya

In the late 1990s, Gillette, best known for its razors and blades, grabbed 15% market share in the US market by launching its Mach3 brand. Mach3 was a three bladed shaving system that allowed a shave with less pressure and fewer strokes and thus reduced skin irritation. In 2005, Mach3 with Mach3 Turbo and battery powered version M3Power captured 34% share in the US market. In the same year P&G acquired Gillette to make its market position stronger overseas. In January 2006, P&G-Gillette merger launched the manual and power versions of a five bladed razor shaving system named as `Fusion' in the US, UK and Canada. Gillette charged $12 to $13 for a pack of four Fusion cartridges and the same number of Fusion Power cartridges was priced at $13 to $14. However, analysts estimated that Fusion's market share had been far weaker than what Gillette saw after Mach3 and Mach3 Power launches and the reason behind this was the price structure of Fusion. Analysts predicted that the price of the Fusion manual was 80% higher than Mach3 manual and that of Fusion Power was 30% higher than Mach3 Power cartridges. Though Gillette argued that, since Fusion was a luxury brand it was costlier than the previous Gillette razors and blades, when the sales of its razors and blades fell by 5% in 2006, the company planned to cut the price of its Fusion brand. This decision was however, not taken unilaterally by Gillette but the company asked its retailers to help it make a decision. The company at the same time paid more attention to the promotional activities of Fusion. Despite this, industry observers were skeptical about the success of Fusion. Would Gillette succeed in promoting its Fusion brand and achieve the same success as it did with Mach3 in 1998?

We Are Like That Only: Understanding the Logic of Consumer India Author: Rama Bijapurkar

- -Reviewed by Maruthi R Suresh

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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