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Management
Global CEO

June '03
 

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Tata Tea Ltd
Interview: Homi R Khusrokhan MD, Tata Tea
Cemex: Mexico's global giant
ERM at Rolls-Royce
The Practice of Entrepreneurship
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Tata Tea Ltd.

-- Rajesh Kumar Singh,
Editorial Team, Global CEO

Tata Tea Ltd (TTL) is the second largest player in the domestic tea industry. After the Tetley acquisition, TTL became the second largest multinational in the global tea market. TTL's famous brands include Tata Tea, Agni, Kanan Devan, Chakra and Gemini. In order to strengthen its competitive position, TTL is now putting greater resources behind brand building and intends to have a brand positioned strongly in every segment of the market.

Article Price : Rs.50

Interview: Homi R Khusrokhan MD, Tata Tea

-- The interview was conducted by AV Vedpuriswar, Consulting Editor, Global Ceo and Rajesh Kumar Singh, Member, Editorial Team, Global CEO, IUP .

Homi R Khusrokhan, the Managing Director of Tata Tea, spent 29 years with the Glaxo Group before joining the Tata family in February 2001. In this interview, he explains how Tata Tea is reinventing itself as the competition intensifies. He outlines Tata Tea's new initiatives. Khusrokhan also talks about his style of management.

Article Price : Rs.50

Cemex: Mexico's global giant

--T Vamsi Krishna Associate Consultant , IKC

Cemex, the third largest global producer and marketer of cement, demonstrates how a company from a developing economy can become a global leader even in a low growth industry like cement. Cemex combines a deep knowledge of the local markets with its global network and information technology systems to provide world-class products and services to its customers, from individual homebuilders to large industrial contractors.

Article Price : Rs.50

ERM at Rolls-Royce

--AV Vedpuriswar

Risk management is an essential function at Rolls-Royce. The Rolls-Royce board has established a structured approach to risk management. Risks are formally identified and recorded in a corporate risk register, which is reviewed and updated on a regular basis. The article summarizes Rolls-Royce's risk management strategies.

Article Price : Rs.50

The Practice of Entrepreneurship

--R Prasad, Head, IMC

One of the best ways to understand entrepreneurship is to examine what entrepreneurs do. Entrepreneurship can be practiced in new ventures as well as existing corporations. While the principles are the same, the practice differs. The article explains the basic building blocks of entrepreneurship and highlights some of the common entrepreneurial traits.

Article Price : Rs.50

Building an effective board

An effective board of directors is absolutely essential to the success of an organization. In order to build a vibrant and effective board, it is important to build three-boardroom pillarsstructure, process and culture. The article suggests that in creating the right board structure, the company should not only strike a balance between independence and knowledge but should also have a process of regularly reviewing, aligning and if needed, adding and removing the talent and expertise on its board. However, if such a process is to work, the management too, needs to create a culture, which should encourage middle managers to interact with independent directors irrespective of hierarchy.

The two faces of Knowledge Management

The article focuses on two main approaches to Knowledge Management (KM), the process-centred approach which treats KM as an interpersonal communication process and the product-centered approach which focuses on the artefacts for knowledge, i.e., the documents, their creation and reuse in corporate computer-based systems. The `product' approach implies that knowledge is a thing that can be located and manipulated as an independent object. This means managing documents, their creation, storage, and reuse in computer based corporate memories. The `process' approach puts emphasis on ways to promote, motivate, encourage, nurture or guide the process of knowing, and abolishes the idea of trying to capture and distribute knowledge.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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