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Management
Effective Executive

June'04
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The Concept of Competitiveness: Some Issues and Implications
Ranking Indian Banks by Performance Indices
It's all in the Mind
India and the World Brand Map
Direct Write-offs: a new trend
Indian Banks - Looking Ahead
Competitiveness of the Auto Component Industry
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The Concept of Competitiveness: Some Issues and Implications

-- SD Kshirsagar

Competitiveness is a complex, multi-dimensional and relative concept. It is analyzed at three levels-nation, industry and firm. This article makes an attempt to understand the concept at all the three levels, the issues in the application of this concept to the real world situations and finally its implications in the context of Indian business.

Article Price : Rs.50

BPO sector: Creating an Uncompetitive and Uncertain Environment1

-- Lubna Kably

Outsourcing business to India might prove dearer to the foreign companies in the times to come. The Indian Government is all set to examine whether a non-resident company, which has outsourcing deals with a BPO outfit in India, is subject to tax in India. Consequently, this would impair the cost-effectiveness of outsourcing work to India, which could blunt the competitive edge of the Indian BPO industry and have adverse effects on the burgeoning BPO sector.

A managerial view of how and why India works

-- R Gopalakrishnan

Foreigners understand a country through economists, historians and tour guides. This article is an attempt to draw a manager's perspective, based on social and organizational dynamics. It too is flawed in its own way, but perhaps it is differentand may be, thought-provoking.

Ranking Indian Banks by Performance Indices

-- Paromita Mukherjee

In this article, all the Indian bankspublic, private and foreignare ordered on the basis of performance indices developed for measuring the relative performance of a bank. The index used here is based on two performance indicators for solvency and profitability. The ranking of the banks is done not only at one point of time, but the performance of a bank is compared over the years also. From the analysis it is observed that though the foreign banks top the list, public sector banks as well as the private banks have improved themselves to enter the top 30 list. Notably, public sector banks are quite capable of competing with their private and foreign counterparts.

Article Price : Rs.50

It's all in the Mind

-- Manjari Raman

"An aggressive willingness to compete with the competitors" is the only way to survive in today's competitive globalized business environment. For a company, a competitive mind-set is essential to prosper, compete and survive. The article talks about various facets of competitiveness taking insights from Jim Collins and Donald Sull. It also discusses the importance of a good leader and leadership styles in dealing with the tough times in business.

Article Price : Rs.50

Whither Indian Agriculture?

-- KP Prabhakaran Nair

The Indian agriculture sector is in seroius disarray. India is lagging behind other developing nations as far as bringing up new breeds of crops and productivity are concerned. Despite substantial spending on R&D, the Indian agriculture sector hasn't made any significant breakthrough so far. The time has come to reconstitute the R&D capabilities of the sector to make it globally competitive.

the Saga of Indian Automobile Companies

-- Rajiv R Gupta

Since the mid-1990s to the present time, the Indian automobile companies have proved every prediction wrong that they can't survive against the global automakers. The Indian companies have shown the guts, tenacity and resilience to fight against the global players. They have survived the initial onslaught of foreign automakers and now it is time for them to taste success.

India and the World Brand Map

-- Deepak

In the global marketplace Indian brands are poorly recognized. So far, India as a brand has acheived moderate success in IT, textiles and pharmaceuticals and auto components. In order to build a global brand, Indian companies need to sharpen their focus and become specialists in specific areas of their business.

Article Price : Rs.50

Direct Write-offs: a new trend

-- Madhu Dubhashi

Directly writing off expenses against reserves is a practice that many companies follow. The author feels that the growing tendency of direct write-offs may provoke companies to incur unwanted expenses at the cost of investor wealth.

Article Price : Rs.50

Indian Banks _ Looking Ahead

-- NS Sekhon

Indian banks are recording an impressive performance in terms of profitability, capital adequacy, NPA levels, risk management and so on. But accomplishment of competitive advantage necessitates continued thrust on efficiency, productivity and profitability and technological upgradation on a much higher scale.

Article Price : Rs.50

Competitiveness of the Auto Component Industry

-- Sanjib Dutta and Sudipto Samanta

The Indian auto component industry might be the next big success story after software, pharmaceuticals, BPO and textiles.ss

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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