Effectiveness and efficiency are two important goals of any management
process and a management activity is always measurable.
Function of the management is to
implement policies and processes effectively
and efficiently throughout
the organization. This starts with the
definition of roles and rights of different
personnel. To implement policies
effectively communication should be
precise, clear and to the point.
Operational efficiency of any organization
is indicative of managerial effectiveness.
Efficiency of operations
in terms of cost, time and resources
deployed to achieve preset objectives
underlines efficiency.
Over centuries military has been
by far the biggest organization.
Thereby commercial organizations
were quick to adopt some management
techniques pertaining to military
discipline, performance orientation
etc. Undesirable aspects like hierarchy
and authoritarianism were eschewed
as their adoption would directly
affect flexibility, change over
from one system to another and also
affect productivity.
There are several examples that
can be cited to illustrate good management
practices. Some interesting accounts
can be provided from sports.
When it comes to effective personnel
management there may be many who
point to Englishman Mike Brearly,physiotherapist and exceptional
leader of men. During the course of a
match in the 1981 Ashes Series, he
found that bowlers, particularly Ian
Botham and Bob Willis, were being
far too wayward. He approached Ian
Botham and made derisive remarks.
As an immediate effect of this interaction,
Botham produced a brilliant
spell, but when the same technique
was employed on Bob Willis the result
was negative. Every person is
unique and what motivates one need
not necessarily motivate the other.
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