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Management

Effective Executive


June '05
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Emerging Issues in Management: New Millennium Challenges
Retailing of Organic Products: Challenges and Opportunities
Brand-building: Lessons from Emerging Economies
Customer Relationship Management: The Need of the Indian Healthcare Sector
Customer Innovation: Indispensable for a Customer-centric Business
Need Creation: The Micro-lens Approach
Control Over Crude Oil Prices: The OPEC Story
Fast Food Industry in the US: Looking for a Healthier Menu
Reforms with a Rural Face: Focus on Agriculture
Contract Farming: Ideally Suited for the Horticulture Sector
Managerial Decision-making: An Art or a Science?
Towards Effective Management: The Essence of Management
The Principle of Postponement: Some Reflections
Blink: The Power of Thinking without Thinking
AirAsia - Southeast Asia's Most Successful Low-cost Airline
     
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Emerging Issues in Management: New Millennium Challenges

- - Prof. H K Bedi, Dr. Archi Mathur, Leela Vedantam

Managers in the new millennium face new challenges. They need to update themselves in multidimensional fields so that they can accomplish the desired results in the competitive business environment.

Article Price : Rs.50

Retailing of Organic Products: Challenges and Opportunities

- - Vivek P Pai, Harsh Bhargava

Growing health concerns are prompting consumers to demand a healthier alternative to chemical fertilizers. As a result, farmers are reverting to the age-old techniques of organic farming. The irony of the matter is that farmers who produce organic fruits and vegetables are having trouble in finding a suitable market for their products. The market for organic products does exist... but the consumers need to be made aware of it.

Article Price : Rs.50

Brand-building: Lessons from Emerging Economies

- - Dr. Patrick Low Kim Cheng

Each country has its strengths and weaknesses. For the emerging country brand-building is a challenge. How can an emerging economy use its strengths to build a brand?

Article Price : Rs.50

Customer Relationship Management: The Need of the Indian Healthcare Sector

- - Ravi Kumar Sharma

The healthcare sector in India has made little investment on database and on enterprise management software. While the sector has immense potential, the need of the hour is to become customer-centric by adopting Customer Relationship Management (CRM).

Article Price : Rs.50

Customer Innovation: Indispensable for a Customer-centric Business

- - Anitha Dilipan, Nitha Rajan

Customer or User innovation is a recently coined terminology, although it has been prevalent for long in a tacit manner. Customer innovation goes one step ahead of market surveys as it involves the customer in the whole innovation stream.

Article Price : Rs.50

Need Creation: The Micro-lens Approach

- - Shanthi Venkatesh

The ever-changing market environment has forced companies to create a need, and a product based on that need to survive in this intensifying competitive world.

Article Price : Rs.50

Control Over Crude Oil Prices: The OPEC Story

- - S Subramanian

Everyone knows that Organization of Petroleum Exporting Countries (OPEC), a group of sovereign countries, controls a major chunk of oil production. But most people do not know how exactly OPEC controls the production and prices of crude oil. In this article the author analyzes the history of oil industry to understand how and why the OPEC controls oil prices.

Article Price : Rs.50

Fast Food Industry in the US: Looking for a Healthier Menu

- - Rwitankar Coondoo

The conventional fast food industry in the US is under tremendous pressure from health freaks. Moreover, new smaller players are also emerging in the market with healthier versions of the fast food. How will fast food giants like McDonald's, Wendy's, Burger King and KFC cope with these challenges?

Article Price : Rs.50

Reforms with a Rural Face: Focus on Agriculture

- - Prof. K P Prabhakaran Nair

It is high time the government comes out from its usual "promising-doing" gap and form some effective agriculture and rural policies and implement them further. Otherwise the country is certain to suffer from lack of food.

Article Price : Rs.50

Contract Farming: Ideally Suited for the Horticulture Sector

- - Rahul Gupta

Though India is a leading producer of several food items, a majority of Indian farmers, especially the small and marginal ones, continue to be economically backward. The horticulture sector, where small holding size farms are common, is ideally suited for contract farming which would be mutually beneficial to both the farmers and agribusiness.

Article Price : Rs.50

Managerial Decision-making: An Art or a Science?

- - Colonel VRK Prasad

Good decision-making ability is the key to managerial success. What are the characteristics of good managerial decision-making?

Article Price : Rs.50

Towards Effective Management: The Essence of Management

- - K Sethumadhavan

Effectiveness and efficiency are two important goals of any management process and a management activity is always measurable.

Article Price : Rs.50

The Principle of Postponement: Some Reflections

- - B V Cadambi

The Principle of Postponement is a powerful concept in designing supply chains. It is a useful strategy in managing operations.

Article Price : Rs.50

Blink: The Power of Thinking without Thinking

- - Malcolm Gladwell

This book discusses the first impressions that form in our minds and the way they can positively or adversely affect our decisions, interpersonal behavior and communication in society. With sufficient training and experience, it is possible to effectively manage the outcomes of this unconscious thinking process to our advantage.

AirAsia - Southeast Asia's Most Successful Low-cost Airline

- - Sanjib Dutta, Shirisha Regani Sanjib Dutta, Shirisha Regani

"There is tremendous camaraderie here (at AirAsia) with no hierarchy and a family environment. We cannot ever change that. As soon as we change it we will lose our focus."

- Tony Fernandes, Founder and CEO of AirAsia, in 2004.

"Fernandes's biggest challenges will be to manage growth, and to avoid both a destructive price war and the temptation to enter markets with fundamentally different economics, such as long-haul flights. For now, his lead over competitors looks unassailable."

-The Economist, in 2004.

Article Price : Rs.50
 
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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