The
phenomenon of `globalization' is progressively stirring
the economic forces to gush out in crisscross directions,
simultaneously lodging, the emptors of the banking
services in a miscellany of needs for new and more
customized banking products. Totally lost in their
own competitive survival, the banking clients are
hard pressed for time to visit the bank and consequently
fall back more upon services like e-banking, online
banking, doorstep banking, which dispense with their
presence or that their representatives at banks. Also,
a large section of the clientele seeks from banks
or financial props not only for acquiring movable
and immovable assets as conventional products, but
also for meeting professional, educational and familial
needs with innovative bundles of facilities like risk
cover, travel fares on terms and tenures dictated
by their needs.
The
banks, thus, face the necessity of obliging a large
brigade of customers with motley of needs. Compelled
thus by clients' needs, they are striving to shed
the conventional `at the counter' banking products
and are moving towards a more innovative and `tailor
made', `doorstep' products. In addition to these developments
in the banker-customer relationship, invasion of technology
is driving the banks to innovate products that will
suit a larger and growing circle of clientele and
fulfill their individual requirements. The complexion
and the hue of the banking scenario, having changed
they are moving from monochromatic banking products,
to polychromatic products. |