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Professional Banker Magazine:
Whats in a Name? : Branding Banks
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Rebranding practices are undertaken by banks mainly to improve the customer relationship, the market share and profitability. This article focuses on the branding practices of banks and their impact on the sector.

 
 
 

The UTI brand name was given to us by the promoters. The name has grown on us. The change in name is on account of several shareholder-unrelated entities using the UTI brand and the consequent brand confusion. The new name, Axis Bank, will give us a brand of our own.

Initially, brands were addressed as the labels of ownership, i.e., name, design, term and symbol. However, today, it is what they do for people that matters much more, how they reflect and engage them, how they define their aspiration and enable them to do more. Banking transactions are carried out relying merely on the trustworthiness of the bank brand. The reputation of a bank helps gain more customers. So, branding has become an important issue in the financial sector due to increasing competition in the market. A survey by Interbrand in New York reveals that the brands and values are the key players of the business success story. Citibank is the top financial brand in the world.

Ultimately, strong brands enhance the investment performance and decrease the acquisition costs since customers are more likely to repetitively purchase a product in which they have trust and towards which they have demonstrated loyalty. Strong brands influence clients' decisions to choose a firm and stay with them. The settlement of strong brands is not limited to external business performance and can be applicable to the organization benefits as well. Rebranding endows an opportunity to correspond with the elements of personality, values and vision, which are precise to banks. It is true and crucial for the banking sector.

 
 
 

Professional Banker Magazine, Branding Banks, Customer Relationship Management, CRM, Financial Sector, Mergers and Acquisitions, E-Bankingm,m Mobile Banking, Corporate Brand, Branding Agencies, Brand Financing, Marketing Strategies, Global Financial Brands Index, GFBI.