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The IUP Journal of Infrastructure


June' 08
Focus

In today's era of globalization, infrastructure development is a precursor for the economic development of any country. The availability of adequate infrastructure of international standard makes an economy globally competitive.

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Reforming Urban Water Supply Sector in India
Schedule Performance of Construction Projects in India
Fleet Management of Tamil Nadu State Transport Corporation
Measuring Efficiency of Indian Ports: An Application of Data Envelopment Analysis
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Reforming Urban Water Supply Sector in India

-- Ramakrishna Nallathiga

The progress of the urban water supply sector has been very slow in India inspite of the policy initiatives because of the improper focus and inadequate reforms in the urban local bodies. Water supply is still largely a supply driven and public sector activity. Even large metropolitan cities are yet to undertake reforms for improving the efficiency of water service provision. There has hardly been any strategic focus on demand management and improvement in service delivery efficiency. This paper provides a quantitative and analytical overview of the status of water resources and then outlines the need for reforms in water supply and service as well as water service delivery. The reform agenda thereafter sets out reforms in water institutions, finances and governance, which are discussed in detail.

Article Price : Rs.50

Schedule Performance of Construction Projects in India

-- R Kansal and M C Gupta

The problem of delay in the construction industry is a global phenomenon. The schedule overrun leads to cost overrun of the projects which results in a loss of revenue to the promoter. This paper presents the factors affecting the schedule performance of the construction projects in India. To identify these factors and study their significance, the opinion of the three major playerscontractor, consultant and ownerinvolved in any construction project was sought through postal survey.

Article Price : Rs.50

Fleet Management of Tamil Nadu State Transport Corporation

-- S Mohan

Fleet management is one of the aspects which determine the operational performance of a transport undertaking. An old vehicle has high operating variable cost on diesel, oil, spares and maintenance. Old condemned buses are also used by the State Transport Undertakings due to inadequate capital. Concerning the above, it has been felt that a detailed study of the fleet management of Tamil Nadu State Transport Corporation (TNSTC) would help to identify the causes of such problems. Therefore, the TNSTC has been chosen for the present study. An analysis of the identified problems would help to propose possible solutions and suggestions. This paper focuses on three aspects of fleet management viz., fleet composition, test for equality of proportion and fleet utilization.

Article Price : Rs.50

Measuring Efficiency of Indian Ports: An Application of Data Envelopment Analysis

-- K M Chudasama and Kiran Pandya

The performance of ports is increasingly becoming important with the globalization wave. The performance of ports is highly dependent on the efficiency levels to utilize the resources and therefore measuring port efficiency can reflect their status quo and reveal their advantages and disadvantages in the competitive environment. Since the 1990s, India aimed at an export-led growth emphasizing international trade and necessitating efficient port infrastructure. As a majority of the Indian foreign trade in volume is carried by sea transport, the port efficiency becomes a crucial factor for global competitiveness. Available studies have not paid due attention to the efficiency measurements of the Indian ports. This paper focuses on measuring the efficiency of the major Indian ports, using Data Envelopment Analysis (DEA) approach. Although the DEA technique is widely applied for comparing the efficiency of many decision making units, it has been seldom applied to the Indian Ports. Unlike the econometric analysis, the nonparametric characteristics of calculations in DEA do not require a prior knowledge of weights assigned to the inputs and outputs in the analysis and is therefore, more convenient for measuring the port efficiency. As a feedback to the port operations in India, this paper supplements the existing studies by deriving estimates of relative efficiency for 12 major ports of India.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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