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The IUP Journal of Business Strategy
Performance Analysis of Family Managed Business vis-à-vis Professionally Managed Business in the Indian IT Industry: A Study of Satyam Computer Services Ltd. vs. Infosys Technologies Ltd.
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There are many arguments related to the performance of Family Managed Business (FMB) and Professionally Managed Business (PMB), especially in the case of shareholder value creation. This study attempts to compare the performance of two Indian firms in the Indian IT Sector, Infosys Technologies, a professionally managed firm and Satyam Computer Services, which can be considered as a family managed business, and explores the relationships between different performance measures and the comparative performance analysis of these firms in creating shareholder value.

 
 
 

There has been a lot of research on the factors influencing the performance of a Family Managed Business (FMB) and a Professionally Managed Business (PMB). Good management practices are not only the monopoly of PMB but also exist in FMB too. In fact, a lot has been argued on what constitutes a family business, as the difference between the performance of the family business and that of the non-family one is minimal in some contexts and industries.

The basic importance of this study is to find out whether FMB has created superior shareholder value compared to PMB since liberalization (post-1991) of the Indian economy. This study will discuss the basis for what constitutes a FMB and the performance related data for the FMB and comparison with a non-FMB. In particular, in this study, the Indian software industry is taken into consideration where Satyam Computer Services is taken as FMB and Infosys Technologies as PMB.

To understand the review in a simple way, the literature review is basically divided into two sections:

a. The definition of FMB; and

b. The performance of FMB vis-à-vis PMB.

Family businesses are owner-operated/managed ventures with family members (and/or family units) predominantly involved in the administration (managerial and financial), operations and strategic determination of corporate destiny (Poutziouris, 2000). Other studies (Sharma et al., 1996) have incorporated a set of criteria to define FMB.

 
 
 

Business Strategy Journal, Family Managed Business, FMB, Professionally Managed Business, PMB, Infosys Technologies, Satyam Computer Services, Capability Maturity Model Level, CMM-5, ANOVA Test, Indian REconomy, Infosys Technologies, Centre for Monitoring Indian Economy, CMIE, Indian IT industry.