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Mobile technologies have several applications in almost every function of the value chain in an organization. This article takes a closer look on mobile technology applications in business functions including supply chain management and sales and service areas of customer relationship management. It also explains about the SAP mobile business platforms architecture and its applications in detail.
Integration
of the information systems of the business organization
with mobile devices, such as mobile phones, Personal
Digital Assistants (PDAs), Radio Frequency (RF) devices,
and onboard/notebook computers, have extended the
power of enterprise computing to new processes, people,
and places. The mobile capabilities of applications
like Supply Chain Management (SCM) and Customer Relationship
Management (CRM) have provided the employees with
a quick and easy way to gather data accurately wherever
it is generated, and make it available wherever it
is needed. Mobile business extensions have taken supply
chain visibility and connectivity to new levels. Robust
and intuitive mobile devices can be used in all areas
of supply chain management: From planning and production,
to warehouse and transportation. Mobile business applications
have also put state-of-the-art computing in the hands
of a company's sales and service force giving the
company a greater reach than ever before.
GSM
(Global System for Mobile Communications): GSM
is a digital mobile telephone system that is widely
used in Europe and other parts of the world. GSM uses
a variation of Time Division Multiple Access (TDMA)
and is most widely used in the three digital wireless
telephone technologies, namely TDMA, GSM, and Code-Division
Multiple Access (CDMA). GSM digitizes and compresses
data, then sends it down a channel with two other
streams of user data, each in its own time slot. It
operates at either the 900 MHz or 1800 MHz frequency
band. |
