e-Banking is not fully used due to inadequate awareness levels besides misconception about and lack of trust in the system. New technologies will not be successful until customers are satisfied with privacy and security aspects. It also requires some time to earn confidence among the customers even if it is easier and cheaper than the traditional methods.

In the early 1990s, the Narasimha Rao government embarked on a policy of liberalization and gave licenses to a small number of private banks, which came to be known as new generation tech-savvy banks. Since then innovations are taking place and e-banking is the most revolutionary innovation in banking industry. e-Banking is also known as `Anywhere banking', `Tele banking', `Internet banking', `Web banking', `e-Commerce', `e-business'.

Electronic Banking or e-banking is a web-based service, enables bank's customers access their accounts. It allows the customers to log on to the bank's website with the help of a bank-issued identification and a personal identification number. The banking system verifies the user and provides access to the required services. The concepts of e-banking and Internet banking are used synonymously in the banking industry, though in reality banking activities carried out through the Internet just constitute a part of the whole gamut of e-banking.

e-Banking has made the world a global village and removed the time and geographical barriers. With the use of electronic network, billions of dollars can move across countries by click of a mouse and this creates tremendous impact on the economy.

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