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The IUP Journal of Brand Management


September' 07
Focus Areas
  • Brand Equity

  • Brand Image

  • Brand Extension

  • Brand valuation

  • Brand Associations

Articles
   
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Values, Institution Building and Branding: The Singapore Case Study
Managing the Corporate Reputation Capital and its Impact on the Corporate Brand in the Indian Context
Brand Loyalty: Recipe for Sustained Profitability
Network Marketing in India: A Study on its Current Trends and Future Challenges
Brand Sense: Build Powerful Brands through Touch, Taste, Smell, Sight and Sound
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Values, Institution Building and Branding: The Singapore Case Study

-- Low Patrick Kim Cheng

With the use of interviewing methods, the research highlights that the leaders and the people of Singapore are embracing certain values critical for institution-building and the island-Republic's progress. Singapore can be considered as a brand, and that brand can be associated with a set of values that the nation and its businesses subscribe. With an adapted Confucian heritage, Singaporeans and Singapore Companies are adopting the values of achievement, sense of unity/team spirit, learning, efficiency, pragmatism, father leadership, prudence, and service as the value they work and live by.

Article Price : Rs.50

Managing the Corporate Reputation Capital and its Impact on the Corporate Brand in the Indian Context

-- Rajesh Kumar Srivastava and Sumanta Rudra

The ever-growing importance of corporate reputation can no longer be undermined by the shining India, which is projecting double digit growth figures. However, the booming Indian economy also faces the specter of overheating and the rising cost of money. And the coming years will pose new challenges for companies in India and they need to redefine their reputation capital to maintain their strong equity with the stakeholder.

Article Price : Rs.50

Brand Loyalty: Recipe for Sustained Profitability

-- Sujata Khandai

A brand is the organization's strongest asset. Successful brands, which are the focus of coherent blending of marketing resources, represent valuable marketing assets. A large amount of power is intrinsically vested in all brands, especially those which are managed successfully. Brands fly higher than companies. They have a freedom that functional products and companies don't have. For a start, brands live in the hearts and minds of consumers. Brands are strongly linked by consumers' emotions, since human beings, by nature, are emotional. They are endowed with a great deal of emotional depth and richness. When Bavarian Motor Works (BMW) drivers proudly turn the ignition keys for the first time in the ultimate driving machine, they are not only benefiting from a highly engineered car with excellent performance, but also taking ownership of a symbol that signifies the core values of exclusivity, performance, quality and technical innovation.

Article Price : Rs.50

Network Marketing in India: A Study on its Current Trends and Future Challenges

-- R Subramanian

Networking is an art; with it great things can be achieved, and without it even smaller things will become difficult to comprehend. As a business venture Network Marketing has taken different nomenclatures— Multilevel Marketing, Retailing, Customer Centric, and Relationship Marketing, and all these need to be nurtured, tested and translated in the exact sense as they should be. But often the concept is misunderstood and hence the ramifications are many. The negative connotations are more than the positive understanding of the concept. This study is undertaken to have a better understanding of Network Marketing and to understand the perceptions of the existing customers. Several misconceived notions are cleared and the positive framework is presented here as an educative measure.

Article Price : Rs.50

Brand Sense: Build Powerful Brands through Touch, Taste, Smell, Sight and Sound

-- Author: Martin Lindstrom

Reviewed by Arindam Mukherjee

The book throws light on the role of touch, taste, smell, sight and sound in generating brand image. The book discusses about the historic aspects of brand building. It draws a comparison between the traditional way(2D approach) of branding vs. the modern way(5D approach) and speaks of a holistic view of branding. It also showcases how sensory branding helps in developing emotional engagement which results into building brand image.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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