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The IUP Journal of Knowledge Management

September' 08
Focus

In today's information era, Knowledge Management (KM) continues to play an emerging role within business and management. It is diverse in nature and covers the systematic management of knowledge, of all kinds, within all levels and types of organizations.

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Does Organization Size Matter for Starting Knowledge Management Program?
What Does Economics Assume About People's Knowledge?
Interfirm Knowledge Transfer Methods
How to be More Efficient in Managing Intellectual Capital: An Overview of Various Techniques
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Does Organization Size Matter for Starting Knowledge Management Program?

--Parag Sanghani

In hyper competitive and uncertain market where technologies, products and services are changing very fast, the companies are required to develop the ability to create, disseminate and effectively use the organizational knowledge. Toffler in his book titled Third Wave arrived at `knowledge wave' which is termed by many as the 'Knowledge boom'. Knowledge Management (KM) is seen as a key factor for success in business and survival in this knowledge economy. Generally, any new management philosophy and technology are first implemented in large organizations and KM is no exception in this regard.

Article Price : Rs.50

What Does Economics Assume About People's Knowledge?

--António Caleiro

The purpose of the paper is to explore, from an assessment viewpoint, the following ideas. Economics, as a social science, has always considered sets of individuals with assumed characteristics (namely, the level of knowledge), although in an implicit way, in most of the cases. In this sense, an influential approach in economics assumed that society, as a global set of individuals, was characterized by a certain level of knowledge, that, indeed, could be associated with one of its representative agents. In fact, an attentive recall of the evolution of these matters in economics will immediately recognize that, since the very first economic models of the government, it was assumed that the level of knowledge of society, represented by a set of voters, was not the same as one of the agents elected, i.e., the government.

Article Price : Rs.50

Interfirm Knowledge Transfer Methods

-- Frederic Prevot

The purpose of this article is to present the results of a survey of 121 American multinational subsidiaries in Brazil. It establishes how multinationals transfer knowledge to their local suppliers. Each identified transfer method is analyzed to determine the objective behind the transfer, and the mechanisms used in order to do so. Four methods have been identified. The characteristics of the moderate method are poor reciprocal commitment (from the source and the recipient), poor mastering of the transfer process, and low capacity of the source to deal with informal aspects of the transfer. The strategic objectives and the mechanisms associated with this method are limited to those which are common to all the methods.

Article Price : Rs.50

How to be More Efficient in Managing Intellectual Capital: An Overview of Various Techniques

-- György Boda, Judit Lõrincz and Péter Szlávik

The paper outlines the most important production factors and those related tendencies which have significant effect on management. The paper also covers the definition of intellectual capital and shows that the growing importance of the intellectual capital runs parallel to the growing importance of human factors. As intellectual elements get more focus, the management of the complex mix of production factors becomes more difficult. New reliable techniques are required for the continuous overview and management of intellectual capital. We cannot stop at the aggregate levels where monetary approach is more or less resolved; the details of intellectual assets should be grasped and understood.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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