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Management

 HRM Review


September '09
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Building a Culture of Innovation Democracy
Diversity in Workforce as a Tool for Innovation
Marrying Intrinsic Motivation and Employee Empowerment
Human Resource Management and Supply Chain Management Intersection : A Perspective
Employee Referral Programs : What Makes These Tick?
Work-Life Balance
The S Curve of Success : Harnessing Goals and Vision Through Emotional Quotient
HR and Line : Bridging the Boundaries
Collective Bargaining in Global Business Environment : With Special Reference to India
The ESI Scheme : Objects and Application of The Employees' State Insurance Act, 1948
Collective Bargaining : A Tool to Promote Industrial Peace
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Building a Culture of Innovation Democracy

-- Swarup Kumar Dutta

What is in the DNA of a radically innovative organization? How is the work organized? Who is in control? How are performances monitored and appraisals done? If the answer to all these is an organization, where no hierarchies to be followed, no bosses to hang around, only peers doing the appraisals, people working on commitments and not assignments, and people free to experiment—we are then trying to paint a picture of a revolutionary management model, which is a breakaway from the traditional models. The article discusses the democratic innovation culture of a postmodern organization. WL Gore & Associates management model is deeply valued and has been included in Fortune's annual rankings of the "100 Best Companies to Work For."

Article Price : Rs.50

Diversity in Workforce as a Tool for Innovation

-- Gary Oster

Innovation is the lifeblood of every modern corporation competing in the dynamic global marketplace. New ideas are critical to ongoing innovation, and the source of new ideas is a widely diverse workforce. Corporate diversity is often hindered by homosocial reproduction—the tendency of corporations to hire the vast majority of workers from a specific geographic area, school, religious institution, club, or sport. In addition to overcoming institutionalized homosocial reproduction, corporate leaders can propel innovation by developing significant goals, encouraging experimentation and excusing small failures, broadly sharing company information, welcoming productive friction, and displaying leadership courage. The innovation that results is a matter of corporate viability.

Article Price : Rs.50

Marrying Intrinsic Motivation and Employee Empowerment

-- Menaka Rao

Intrinsic motivation is a quality, which is within us and thus, very difficult to gauge. It is equally difficult to see, if it exists at all or not in an individual. However, for most employees it is crucial that the motivation exists, else it becomes difficult to function. In most workplaces, there is some form of motivation or the other given to all employees because without intrinsic motivation, it is difficult to move forward, both for the individual, as well as for the organization in the long run. The organization should also see and recognize intrinsic motivation of employees and help encourage and promote it.

© 2009 IUP. All Rights Reserved.

Article Price : Rs.50

Human Resource Management and Supply Chain Management Intersection : A Perspective

-- S Murali

Supply Chain Management (SCM) is, today, a familiar management terminology. Although supply chains in industries have been in existence for quite some years, it is only in the last decade or so that SCM has begun to be viewed and treated as a strategic component of business management. This is mainly due to its ability in the present context, which can and does result in, sustainable competitive advantage for supply chain organizations as a whole and supply chain partners, individually. Hence, this article examines the specific role of HRM and Organizational Behavior (OB) specialists in performing the functions of Staffing, Training, Evaluation and Compensation effectively, to support optimal performance of the entire supply chain as an integrated unit.

© 2009 IUP. All Rights Reserved.

Article Price : Rs.50

Employee Referral Programs : What Makes These Tick?

-- NR Aravamudhan

Employee referral program is increasingly becoming popular among companies today. It has rather become a de rigueur recruitment tool for the companies. Companies are aware of the positive spin-off, employee referral program generates. Besides being the most cost effective recruitment tool, referral programs also bring in high return on investment. Though employee referral program offer a host of advantages to the organizations, it has its own share of disquieting consequences. This article outlines the business impact of employee referral program and the slew of steps, organizations should initiate to make the program truly a world-class one.

© 2009 IUP. All Rights Reserved.

Article Price : Rs.50

Work-Life Balance

-- Rama Subramanian

India has moved to a higher growth trajectory since the mid-1990s, with the growth momentum exerting great pressure on individuals and businesses. While it is important for businesses and governments to pursue growth/development with a human face, individuals need to strike a healthy balance between their professional and personal lives. This article examines work-life balance issues in the Indian context, its extensive impact and identifies factors that could help create a better work-life balance.

© 2009 IUP. All Rights Reserved.

Article Price : Rs.50

The S Curve of Success : Harnessing Goals and Vision Through Emotional Quotient

-- Suryakumari Duggirala

Observation of learning or success at work reveals that growth can be typically fitted on an S-Curve. Success is achieved when goals are defined, objectives framed, suitable action focused with the right attitude, coupled with sufficient intelligence and tremendous motivation to achieve the intended goal. The key to emotional scores are primarily: understanding one's own emotions, other's emotions and acting responsibly, after taking into consideration both. All one has to do is recognize the skills that are required and work on them with a passion to incorporate them into one's personality such that one becomes gregarious, outgoing and an effective communicator.

© 2009 IUP. All Rights Reserved.

Article Price : Rs.50

HR and Line : Bridging the Boundaries

-- Pragati Swaroop and Rakesh Kr Agrawal

Both the popular press and academic literature have cited conflicts between the line and HR in many organizations. While HR is still perceived to be working in isolated silos or treated as a line manager gopher, line is perceived as concerned only about work and profits. It is important for organizations to break down these traditional barriers and build a culture of trust and mutual respect. It is only when a strategic partnership emerges, will a common ground materialize, with conflicts replaced by commitment. With HR being asked to play a more strategic role in companies now, a ray of hope finally seems to be emerging.

© 2009 IUP. All Rights Reserved.

Article Price : Rs.50

Collective Bargaining in Global Business Environment : With Special Reference to India

-- Bhawna Bhardwaj

With the expansion of the open market system and globalization, employees are now exposed more to a global business environment. This article throws light on the bargaining process in organizations. The author has tried to highlight the collective bargaining scenario, in case of international business, by taking examples from various countries across the world. The past and current scenario of collective bargaining in India has been discussed in detail. Do's and don'ts of bargaining process have also been mentioned. Globalization has become a major factor in labor management relations. Today, the impact of globalization on industrial relations and collective bargaining process have also been discussed.

© 2009 IUP. All Rights Reserved.

Article Price : Rs.50

The ESI Scheme : Objects and Application of The Employees' State Insurance Act, 1948

-- L Vijayaraghavan

The article deals with the benefits provided by the ESI Scheme, as well the eligibility of people under this scheme. It also deals with the issue of coverage of corporate office and branch offices and provides a catena of legal decisions concerning this. The ESI scheme is like a general insurance scheme for employees covered under this scheme. It is the `golden egg' with a small premium tag.

© 2009 IUP. All Rights Reserved.

Article Price : Rs.50

Collective Bargaining : A Tool to Promote Industrial Peace

-- Sattiraju Veeravenkata Prasad

Conflict between labor and management is inevitable because of their opposing interests. The denial on the part of management to concede the demands of employees can generate a climate of distrust, indiscipline and militancy, which hinders production and harms industrial relations. If organizations were to have order and to function progressively, there is a need for both the management and the employees, to arrive at an agreement through collective bargaining, wherein the interests of both can be accommodated.

© 2009 IUP. All Rights Reserved.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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