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The IUP Journal of Supply Chain Management :
Unit of Analysis: A Case for Performance Measurement in Supply Chain Management
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Due to increasing globalization and competition, there has been an upsurge in Supply Chain Management (SCM). Performance measurement plays a key role in creating an effective feedback loop to improve management performance. This paper examines the current approaches to performance measurement in SCM and contributes to the field by suggesting a new approach of studying performance in SCM based on the unit of analysis.

 
 
 

Though globalization, competition and customer focus may have drawn increased attention to the Supply Chain (SC) phenomenon (Gunasekaran et al., 2001) recently, supply chains have been in existence for a very long time. Camel convoys along the `Silk Route' from China to Europe and the `Old Spice' route, via sea, from India to Europe held sway over the world economy for centuries. Given the then existing technology and infrastructure, these chains were relatively efficient, because they remained profitable for the traders despite the dangers and high taxation enroute. These supplier-manufacturer-distributor-retailer-customer chains operating at arm's length in an open market, brings goods to the customer. The system is still `honored' as the governments try to assess taxes on the basis of arm's length principle in case of transfer pricing.

In some sectors, with time, giant monolith organizations took control of the entire chain: from mine to market. Shell and US Steel were leading examples of the phenomenon at one time. Henry Ford was distinctly ahead of his times in his thinking, when he wrote in 1926, "Our production cycle is about 81 h from the mine to the finished machine in the freight car" (Morgan, 2004, p. 529). The structure of supply chains evolved further in the face of increasing competition. While a number of smaller organizations started entering into long-term relationships with the suppliers and distributors, a number of the monolith organizations underwent re-engineering or downsizing and, eventually, started outsourcing. Governed by the long-term contracts, these relationships gave rise to supply chains of intermediate maturity. With the rapid spread of new communication systems and the Internet, the exchange of information became faster, almost real time. The data exchange evolved into the exchange of rich, actionable, information. A large number of supply chains are now closely inter-linked with a seamless flow of information, goods and finance strengthening their bonds. Such a supply chain, increasingly behaves like a single entity (Mann et al., 2008), so much so the global competition can now be seen to be occurring between supply chains, rather than between firms. At such a stage, a supply chain may be seen as fully mature or advanced in the current context. In the future, some of the supply chains are expected to grow or coalesce into bigger, pan-world, organizations with a global control system (Morgan, 2004). Apart from growth, the intertwining of an organization with a supply chain creates pressures for isomorphism. As the participating units have to be interoperable to cooperate successfully, this progressively leads to "synchronization and standardization of practices of business processes" (Blanc et al., 2007, p. 720).

The growth of supply chains has brought forth the issue of Supply Chain Management (SCM). SCM is defined by Simchi-Levi et al. (2003), as a set of approaches utilized to efficiently integrate suppliers, manufacturers, warehouses, and stores so that merchandize is produced and distributed in the right quantities, to the right locations, and at the right time in order to minimize system-wide costs while satisfying service level requirements. In the present scenario, supply chains in different stages of evolution coexist, and need to be managed differently. Accordingly, the stage of evolution of a supply chain has significant implications for the way we measure its performance.

 
 
 

Supply Chain Management Journal, Globalization, Global Control Systems, Performance Measurement Systems, Logistics Management, Electronic Markets, Operations Management, Communication Systems, Financial Metrics, Small and Medium Enterprises, SMEs, Decision Making Process, Electronic Databases.