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The IUP Journal of Supply Chain Management

Sep-Dec '09
Focus

The papers published in this issue offer theoretical as well as practical insights that hold immense value to the practice and research of Supply Chain Management (SCM). The Bullwhip effect is a well-known phenomenon and it affects the supply chain management process.

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Bullwhip Effect in Distribution Echelons of LG and Samsung Supply Chains
The Influence of Lead Time Variability on Supply Chain Costs: Analysis of Its Impact on the Bullwhip Effect
Understanding Value Chain for Growth: A Case of Indian Wine Industry
Unit of Analysis: A Case for Performance Measurement in Supply Chain Management
Integration of RFID Technology Is a Key Enabler for Demand-Driven Supply Network
An Analysis of Tourism Global Value Chains
Linking Green Supply Chain Management and Shareholder Value Creation
Quality Certification to Enable Supplier Keiretsu in the Auto Component Industry
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Bullwhip Effect in Distribution Echelons of LG and Samsung Supply Chains

-- Jamal A Farooquie and Parveen Farooquie

This paper is based on the study of a few selected distributors operating in two consumer electronics supply chains. The purpose of this study is to quantify the bullwhip effect generated by them and compare the two distribution systems. An attempt has also been made to examine the systems with reference to various causes of bullwhip effect.

Article Price : Rs.50

The Influence of Lead Time Variability on Supply Chain Costs: Analysis of Its Impact on the Bullwhip Effect

-- Francisco Campuzano Bolarín, Antonio Guillamón Frutos and Lorenzo Ros Mcdonnell

The Bullwhip effect is a well-known phenomenon, which affects the supply chain management process. It produces variations in a customer's demand pattern, which amplify as they pass through the production, supply and distribution processes. The deviation gets amplified upstream at each level of the chain, in the form of replenishment orders. Forrester stated that the amplification is due to problems arising from non-zero lead times and inaccurate forecasting made by each member of the chain in the face of demand variability. This paper analyzes the effect of the fluctuation in lead times due to transportation (delivery times) on the distortion of replenishment/manufacturing orders generated by each member of a traditional supply chain, and the impact of that distortion on fill rate, inventory costs and transportation costs, by using a dynamic simulation model for the management of the demand in multilevel supply chains.

Article Price : Rs.50

Understanding Value Chain for Growth: A Case of Indian Wine Industry

-- R Patnaik and P K Sahoo

Optimizing the supply chain activities has been the focus of supply chain managers in their quest for creating value. However, optimizing these activities can only lead to operational efficiency and not organizational effectiveness, which is seen by most as a more effective means of gaining competitive advantage, meaning growth. On the other hand, considering value chain for growth has the potential to achieve organizational effectivenesswithout compromising on operational efficiencyas value chain not only strives to withdraw activities that do not add value to its primary activities, but also introduces additional (support) activities such as infrastructure, human resource, finance and technology. These primary and support activities lay the foundation for competitive advantage and subsequently growth. Notably, primary activities in a value chain address the functions of the supply chain. In addition, the value chain focuses on the critical elements that seed competitive advantage, through their support activities. The numerous primary and secondary elements of the value chain, with their interrelationships, linkages and synergy make the value chain act as a source of opportunity for growth. This paper aims to provide a grounded understanding of the value chain, marked by theoretical review and analytical constructs. It exemplifies the usage of value chain for competitive advantage and growth by taking the case of an industry group, the Indian wine industry, which asserts the unexpected emergence of the industry group in the first place. Specific levels of differentiation and cost benefits can be seen as a source for competitive advantage and growth. The paper builds heavily on the concepts of Porter, where he proposes the value chain through which an industry group can create value in its offering by rationalizing coststhrough process improvement or managementto the elements of differentiation that create value for the consumers.

Article Price : Rs.50

Unit of Analysis: A Case for Performance Measurement in Supply Chain Management

-- Inder Jit Singh Mann Steven A Murphy and Vinod Kumar

Due to increasing globalization and competition, there has been an upsurge in Supply Chain Management (SCM). Performance measurement plays a key role in creating an effective feedback loop to improve management performance. This paper examines the current approaches to performance measurement in SCM and contributes to the field by suggesting a new approach of studying performance in SCM based on the unit of analysis.

Article Price : Rs.50

Integration of RFID Technology Is a Key Enabler for Demand-Driven Supply Network

-- Alexander Zeier, Paul Hofmann, Jens Krüger, Jürgen Müller and Matthieu-Patrick Schapranow

Radio Frequency Identification (RFID) technology can be considered as a key enabler of pull-based supply chain systems. In the present world, supply chains need to be responsive and supply networks need to be demand-driven. These Demand-Driven Supply Networks (DDSNs) require a new supply network technology which will enable efficient and effective time-phased integrated planning, supplier collaboration, synchronization of distribution requirements and transportation activities. Such a technology requires integration of all the systems, which collect information at various points in the supply chain, and such a system also poses challenges of collecting the data in real time, handling voluminous data, and the ability to present finer details of the data collected. Movements toward Real World Awareness (RWA) by introduction of RFID support the above-mentioned challenge of implementing a DDSN. The present study looks into the possibilities of RFID technology in supply chain information integration. It also discusses the architecture of RFID technology suitable for the requirements of DDSN.

Article Price : Rs.50

An Analysis of Tourism Global Value Chains

-- María Pilar Tejada and Francisco Liñán

The present process of globalization stresses the need to continuously seek international competitiveness. Firms' strategies have rapidly evolved in the last few years. In this sense, `Global Value Chains' (GVCs) (Gereffi, 1994) are being increasingly used to describe the whole set of activities involved in the production and consumption of a good or service. Taking part in these global value chains is essential for the Small and Medium-Sized Enterprises (SMEs) to survive and even make profit from the globalization process. This paper analyzes the configuration of global value chains in the tourism sector. The participation of Andalusian SMEs in the global tourism value chain is studied in greater depth.

Article Price : Rs.50

Linking Green Supply Chain Management and Shareholder Value Creation

-- Subir Sen

This paper reviews some of the causes of global warming and its consequences, and identifies Green Supply Chain Management (GrSCM) as one of the most effective ways to reduce pollution and waste, which represent incomplete and ineffective utilization of resources or inefficient conversion processes. Deterioration of the environment and excess consumption of resources have put increasing pressure on corporates operating in emerging markets. The biggest concern facing corporates today is how to reduce or eliminate adverse environmental impacts of their products and processes throughout their life cycle. The study suggests that resources committed and utilized for GrSCM need to be looked upon as long-term strategic investments and not merely as cost centers. In fact, it attempts to bring out its bearing on enhancing shareholder value. The study lends support to the emerging paradigm that investment in GrSCM and corporate performance need not be mutually exclusive and dichotomous. The study tracks down the GrSCM strategies adopted by Reliance Industries and tries to assess its linkage with the organization's Price-Earnings (P/E) ratio and ultimately in creating value for its shareholders. The study proposes that GrSCM not only contributes positively to Corporate Social Responsibility (CSR), but also generates exceptional value for its shareholders. It, therefore, encourages corporates to shed their myopic view and become early adopters of GrSCM.

Article Price : Rs.50

Quality Certification to Enable Supplier Keiretsu in the Auto Component Industry

-- Lakshmi Jagannathan

One of the strategies that Indian component manufacturers adopted as a Total Quality Management (TQM) initiative, to become a part of the global value chain, is the QS 9000 certification. The driving forces for effective TQM implementation have been identified and strategies evolved for superior performance. This research paper studies the Critical Success Factors (CSFs) of TQM in the Indian auto component industry. This study is an empirical research conducted among QS 9000 certified auto component manufacturers in and around Chennai, Tamil Nadu. The study reveals that the most important CSF for TQM among certified auto component manufacturers is supplier quality management. It explains how specifically the automotive industry is leveraging supplier partnerships for enhanced performance.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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