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Management
Global CEO
August' 06
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Mittal-Arcelor : Made for steel
Jet-Sahara deal : From boardroom to courtroom
The basic tenets of cross-cultural communication and business negotiations
Chinese companies : Going international?
Indian stock market crash on May 18 and 19, 2006 : A perspective
DNA of your organization : A self-assessment tool
Developmental perspective of technology-enabled marketing : A study on Bangalore, the Silicon Valley of India
CSR and the tobacco companies : Myth or reality?
Reward management in business schools
Performance appraisal system in BPOs : A field study
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Mittal-Arcelor : Made for steel

- - Amit Singh Sisodiya

Until a few years back hardly anyone would fancy investing in an industry as mundane as steel. Today, its no longer so. One man has transformed what was once a dormant industry into one of the most buzzing industries in the world today.

Article Price : Rs.50

Jet-Sahara deal : From boardroom to courtroom

- - N Janardhan Rao

As the much talked Jet-Sahara merger deal crash lands, the battle has now shifted from boardroom to courtroom.

Article Price : Rs.50

The basic tenets of cross-cultural communication and business negotiations

- - A Lakshminarasimha, R Harish

While managers are, in general, quite familiar with the art and science of domestic business negotiations, in international negotiations, the approach and emphasis on various dimensions would need to be customized to match with the cultural backgrounds of the parties involved. This article provides the theoretical framework pertaining to cross-cultural business negotiations and their applications in selected cultural contexts.

Article Price : Rs.50

Chinese companies : Going international?

- - Rajnandan Patnaik

Since the opening of its market to foreign investments in 1979, China has been fairly successful in attracting Foreign Direct Investments (FDIs). Recently, it has been the largest FDI attractor, even surpassing the United States in 2002. The World Bank reports that in the last decade, China has largely invested in developing countries and remains in the top-ten list of investors among all economies. MNCs from China have invested more than $50 bn worldwide in the last two decades. Although there are doubts in international market over the capability and preparedness of Chinese companies to go international, some Chinese MNCs have not only shown the way, but also created a niche for themselves in the international arena.

Article Price : Rs.50

Indian stock market crash on May 18 and 19, 2006 : A perspective

- - Prof. Rajeev Bhide

Indian Stock market has touched new heights in the recent past. The market has also seen tremendous volatility when sensex went past 12,000 mark and came below the 8,000 mark. This volatility is due to various reasons ranging from panic to rising oil prices, global interest rates, etc.

Article Price : Rs.50

DNA of your organization : A self-assessment tool

- - Rashmi Sharma

Individual behavior determines organizational profile and its DNA. And it is an organizational DNA that is woven deeply into the structure of an organization that together defines the organizational "persona". This article provides a conceptual overview of the organizational DNA diagnosis.

Article Price : Rs.50

Developmental perspective of technology-enabled marketing : A study on Bangalore, the Silicon Valley of India

- - Dr. S Shajahan

Bangalore, Indias Silicon Valley, is on a high growth path enormously aided by the reform measures and a vibrant economy. Today, top-notch companies in integrated chip design, communication software, system software and world renowned R&D centers have made Bangalore the fourth largest technology cluster in the world. Besides being the IT capital of India, it has in its fold 612 MNCs, 66 global fortune 500 companies, 1,566 IT companies and 50% of Indias SEI CMM level 5 companies. The article discusses how IT and ITES have helped Bangalore develop into a major IT destination.

Article Price : Rs.50

CSR and the tobacco companies : Myth or reality?

- - Subhasis Ray

Major Tobacco Comapnies are trying hard to swim against the tide of anti-tobacco activists. Governments and other NGOs are convinced about the killer effects of tobacco and are agressively campainigning for a tobacco free environment. Comapnies are trying to face this agression in many ways and Corporate Social responsibility is one of the ways adopted. The article discusses how the companies, over a period of time, adopted CSR as a tool and the various initiatives that are being taken for the benefit of the people.

Article Price : Rs.50

Reward management in business schools

- - Colonel VRK Prasad

The primary aim of rewards is to retain and stimulate the employees to reach higher levels of performance. Performance without quality is meaningless, more so, in an educational institution that moulds the young enthusiasts who in turn shape the economic destiny of a country. Rewarding `quality performance among the teaching fraternity is of utmost importance in the progress of a nation as no nation can develop without `quality education.

Article Price : Rs.50

Performance appraisal system in BPOs : A field study

- - TVS Rajeevalochana

The BPO industry in India is growing rapidly and in a few years, it is likely to increase its human resources manifold. However, it is plagued by problems concerning human resource management itself. Industry surveys show that one of the important concerns BPO employees have is with the appraisal system. This field study focuses on the appraisal system in the BPO industry.

Article Price : Rs.50

Wilbur Ross : The buyout king

- - Sireesha

After his MBA from Harvard, as an executive at Rothschild Inc. for 25 years, Wilbur Ross has been a financial adviser to creditors and stockholders of bankrupt companies like Texaco, Eastern Airlines and Ling-Temco-Vought (LTV) steel. In 1998, Fortune magazine named him as the `King of Bankruptcy. In 2000, Ross established his own private equity company, W.L. Ross & Co. By late 2005, he was involved in the restructuring of $200 bn worth of defaulted companies assets across the world. This case, while highlighting the entrepreneurial zeal of Wilbur Ross, discusses how the English literature graduate became one of the best-known turnaround financiers in the US.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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