A
Study of Customer Satisfaction with Regard to Banking: An
Application of QFD
--
Nikhil
Chnadra Shil and Bhagaban Das
Today's customers
are more demanding and quality-conscious. For a manufacturer
or service provider, it is really a challenge to tune up their
products or services in line with customers' demands. The
paper focuses on the application of Quality Function Deployment
(QFD) on a typical service through designing the house of
quality matrix. Demanded qualities are captured by using a
questionnaire survey designed in a semi-structured way on
the basis of a Likert's 5-scale technique.
©
2008 IUP . All Rights Reserved.
Factors Affecting
Emotional Intelligence: An Empirical Study Among School Students
in Mumbai
--
Shamira Malekar and R P Mohanty
Researchers and human
resource management professionals across the world are actively
engaged in studying Emotional Intelligence (EI) and its applications
in various organizational settings to improve the managerial
performance. It is found from literature that very few studies
relating to the application of EI among the school students
are available. This paper seeks to fill that gap by making
an empirical study to identify the important determinants
of EI among school students in the metro city of Mumbai, and
thus provide feedback to the parents, teachers, and other
authorities to meet the future needs of the society in a better
and more effective way.
©
2008 IUP . All Rights Reserved.
Social Security
and Welfare Measures at New Mangalore Port Trust: A Case Study
--
Anjali
Ganesh and Vijayi D'Souza
Amidst two crucial
stages of human lifechildhood and old agelies
the adult life which is full of activity, agility and opportunity.
Sometimes, during adult life, an individual may have to live
through unproductive phases, in terms of livelihood. The social
security system aims to help the individuals in such times
of dependency, arising out of unsteady income, unsupported
occupation and natural insecurity. Welfare measures are positively
correlated with the standard of living, quality of work life
and well-being of the employees.
©
2008 IUP . All Rights Reserved.
Indian Software
Success Story: A
Resource-Based View of Competitive Advantages
--
Pankaj
M Madhani
India has achieved
remarkable success in the software industry. Software accounts
for 25 percent of the total Indian export. The purpose of
this paper is to discuss the resources, including technical
skills and cost competency, that have contributed to the competitive
position of the Indian software industry. In accordance with
the Resource-Based View (RBV), the main source of the market
performances of a range of firms lies on the specific nature
of their resources and their accumulated competences. This
paper discusses the Indian software industry and its resources
and analyzes the case using the RBV of strategy.
©
2008 IUP . All Rights Reserved.
|