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The IUP Journal of Organizational Behavior


October '07
Focus Areas
  • Organization Design

  • Job Performance

  • Motivation & Satisfaction

  • Work-Life Balance

  • Group Dynamics

  • Leadership

Articles
   
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Meyer and Allen Model of Organizational Commitment: Measurement Issues
Psychological Empowerment and Organizational Commitment
Empowerment: A Comparative Study
Job Satisfaction: A Conceptual Framework
Organizational Climate in Secondary Schools of Kerala
Our Iceberg is Melting: Changing and Succeeding Under Any Conditions
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Meyer and Allen Model of Organizational Commitment: Measurement Issues

-- Stephen Jaros

Meyer and Allen's three-component model of organizational commitment has become the dominant model for study of workplace commitment. Given its widespread usage, analyzing the accuracy of the scales developed to tap the construct is warranted. This paper includes a critical analysis of the organizational commitment framework proposed by Meyer and Allen and examines the validity of its constituent subscales for the measurement of Affective Commitment (AC), Normative Commitment (NC), and Continuance Commitment (CC). It identifies the critical issues that need to be addressed to enhance the accuracy and usefulness of Meyer and Allen's model. It incorporates corresponding solutions and proposes an enhanced model for the measurement of organizational commitment.

Article Price : Rs.50

Psychological Empowerment and Organizational Commitment

-- Y Rama Krishna

This paper studies the validity and reliability of Menon's psychological empowerment instrument in the Indian context. It examines the relationship between individual dimensions of psychological empowerment and affective and normative commitment. Empowered employees are hypothesized to exhibit higher levels of commitment. 235 software programmers completed the Menon's psychological empowerment and Meyer and Allen's commitment questionnaires. Perceived Competence emerged as the most dominant factor of psychological empowerment. Confirmatory Factor Analysis (CFA) revalidated the framework proposed by Menon. Correlational analysis has revealed significant and positive relationships among the three components of psychological empowerment, affective commitment, normative commitment, and perceived commitment except that no significant relationship was found between perceived competence and affective commitment.

Article Price : Rs.50

Empowerment: A Comparative Study

-- K S Gupta

The concept and framework of empowerment have been explained through `empowering factors' (respect for team members, attitude of top management to human resources, open communication, opportunities for the application of learning, organizational support for innovation, responsive superior, opportunities for self-development, low formalization, performance-linked feedback, and autonomy) and `empowerment consequences' (self-efficacy, organizational commitment, work environment satisfaction, role satisfaction, and job involvement). Fifteen empowerment variables as mentioned above were measured in two different kinds of organizations: one a public sector manufacturing unit and the other an R&D unit under the government. A comparative empowerment analysis has been carried out in these two organizations. Recommendations have been made for enhancing the empowerment of organizations.

Article Price : Rs.50

Job Satisfaction: A Conceptual Framework

-- G Jegadeesan

People in any organization manifest themselves not only through individual sections but also through group interactions. When individuals come to the workplace, they come with not only technical skills, soft skills and knowledge but also with their personal feelings, perceptions, desires, motives, attitudes and values. Therefore, employee management in an organization means management of not only technical skills but also other factors of human resources. This paper outlines a conceptual framework of attitudes of employees and how attitudinal changes lead to satisfaction or dissatisfaction amongst employees. Negative attitudes of employees can affect the effectiveness of an organization to a considerable extent. It is a major concern for HR professionals to keep employees satisfied with their job. In this paper, the author suggests an analytical method to find out the sources of dissatisfaction and formulate ways to avoid them.

Article Price : Rs.50

Organizational Climate in Secondary Schools of Kerala

-- Susan Chirayath

The organizational climate, in 105 secondary schools in Kerala was studied using a modified form of Organizational Climate Description Questionnaire (OCDQ). Eight climate dimensions—Esprit, Disengagement, Hindrance, Intimacy, Aloofness, Consideration, Thrust, and Production Emphasis—were measured to identify the type of climate (Open, Autonomous, Control, Familiar, Paternal, or Closed) prevailing in each school. The sample was divided into four different categories on the basis of (1) government-aided or private; (2) rural or urban; (3) boys, girls, or co-education; and (4) large or small. Statistical significance of differences in climate across different types of schools were determined under each category. Based on the findings recommendations have been made for enhancing the climate of secondary schools in Kerala.

Article Price : Rs.50

Our Iceberg is Melting: Changing and Succeeding Under Any Conditions

-- Authors: John Kotter and Holger
Rathgeber Reviewed by Nirali Parikh

Nothing is permanent except change. This is true of the modern world, where, a new invention can ruin one's business, if the organization is not on its toes to expect the change and change itself to fit into the new mould. But many a times the employees resist change. This may result in lethal situations for the company. The book, "Our Iceberg is Melting: Changing and Succeeding Under Any Conditions", gives rich insights into the organization to adapt and to help its people to the new changes. The authors explain the whole gamut of "changing and succeeding" with the help of eight simple steps finely enlaced in a fable of penguins.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior