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The IUP Journal of Organizational Behavior

October '08
Focus

The Information Technology (IT) industry is rapidly expanding and significantly contributing to the growth of the Indian economy. At the same time, it is bringing new problems to its employees, adversely impacting the quality of their work life.

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Psychological Contract and Employment Relationship
HR Challenges in Business Transformation Outsourcing
Stress, Social Support, Job Attitudes and Job Outcome Across Gender
Behavioral Revelation Concerning E-Recruitments
Job Satisfaction Among Academics
When You Are Sinking Become a Submarine : Winning Through Wisdom and Creativity
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Psychological Contract and Employment Relationship

--Harold Andrew Patrick

Psychological contract refers to mutual unwritten expectations that exist between an employee and his/her employer regarding policies and practices in their organization. Psychological contract influences job attitudes and performances of the employees. This study aims at developing a deeper understanding about psychological contract and employment relationship. Six psychological contract variables—relational contract, transactional contract, employer's commitment/obligation to employee, employee's commitment/obligation to employer, employer's relationship with employee, and employee's relationship with employer—were measured on 202 employees from 15 IT companies randomly chosen for the study. A 52-item Psychological Contract Questionnaire (PCQ), adapted from the Psychological Contract Scale (Millward and Hopkins, 1998) and the Psychological Contract Inventory (Rousseau, 1995), was used for collecting the data. The study revealed that relational contract was dominant in the IT companies under study.

Article Price : Rs.50

HR Challenges in Business Transformation Outsourcing

--C Omprakash, Mohd. Afaq Khan and K S Gupta

Globalization is demanding that business leaders face more challenges than ever before, from competitors, customers, shareholders and regulators. This is forcing business organizations to rapidly transform themselves into being much more flexible, growth-oriented and customer-focused in the face of competition and market pressures. Such transformation of an organization, to become the most efficient producer, can be achieved through the selective use of strategic Business Transforming Outsourcing (BTO). This paper attempts to define BTO and helps in understanding the HR (Human Resource) challenges faced by the BTO organizations. Solutions to overcome some of these critical challenges have been recommended thereafter.

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Stress, Social Support, Job Attitudes and Job Outcome Across Gender

--Niharika Gaan

Stress (role ambiguity, role conflict and work overload), social support (supervisory support and team support), job attitudes (organizational commitment and job satisfaction), and job outcome (turnover intention) across gender were studied among 240 information system professionals. The results demonstrate that women experience higher role ambiguity and supervisory support. Job attitudes and job outcome do not differ across gender. Further, the results do not confirm the findings of the earlier studies, as it asserts that role ambiguity is positively and significantly related to organizational commitment and job satisfaction. The implications of research and practice have been discussed thereafter.

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Behavioral Revelation Concerning E-Recruitments

--Lakhwinder Singh and Leenu Narang

The phenomenal growth of the Indian economy in the recent past has intensified the war for talent, putting pressure on the recruitment processes. However, Internet is bringing radical changes in the recruitment arena, as companies are expanding their use of the Internet as a recruitment tool to attract competent people, and thus, have competitive advantage. In order to reap the maximum possible benefits of e-recruitment, employers must know how the job seekers perceive online recruitment processes, and what their information needs are. The present study examines the perceptions of job seekers about e-recruitments and their behavior towards them. It has been found that monster.com and naukri.com are the two most popular job boards, and chat groups are the leading source of information about job openings. A large percentage of the respondents frequently visit job boards or corporate websites, use certain facilities offered by them, and check the status of their applications submitted online. A majority of our survey participants hold positive perceptions about various aspects of web recruitment. However, they are more inclined towards using corporate websites, rather than job boards, for sending job applications.

Article Price : Rs.50

Job Satisfaction Among Academics

--Bani Kochar

This paper focuses on job satisfaction among academics, with a study of the faculty members of three institutions under IU, Dehradun. Ten dimensions of job satisfaction—working environment, pay, cooperation of peers, delegation of work, opportunity for growth, level of stress, fairness of rewards, delegation of authority, opportunity for advancement, and job security—were finalized as relevant for the study, after an extensive literature survey, followed by discussions and consultations with a large number of faculty members. Job satisfaction was measured for each dimension on a seven-point Likert scale by the administration of a questionnaire to 24 faculty members. Rank ordering the means of the dimensional scores revealed that opportunity for growth is the most prominent dimension of job satisfaction among academics, followed by opportunity for advancement and working environment. Exploratory factor analysis of these ten dimensions revealed the dynamics of job satisfaction among academics. Job satisfaction manifests as three meta dimensions, i.e., `balance', combining three dimensions for the prevention of dissatisfaction (working environment, pay, and cooperation of peers), and four dimensions for enforcement of motivation (delegation of work, opportunity for growth, delegation of authority, and opportunity for advancement); `commensuration' representing higher rewards for higher level of stress; and `security', meaning job security. The study throws light on how to enhance job satisfaction among academics.

Article Price : Rs.50

When You Are Sinking Become a Submarine : Winning Through Wisdom and Creativity

--Pavan Choudary

The book is a saga of the Vile and the Naïve, as we find these two kinds of people in the world of power and politics. Vile is a persona for whom only the ends matter, while Naïve is one for whom the means is as important as the ends. In the battle for power, sometimes the Naïve wins, but more often it is the Vile. Pavan Choudary takes the prior statement as a challenge and enunciates ways in which the Naïve can handle the tactics of the Vile.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior