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Management
HRM Review

January' 04
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Discrimination at Workplace
Reverse Discrimination
Putting People First Making the Most of Human Resources
Employee Training: Grooming for a Better Tomorrow
Cost--benefit Analysis for Smart HRM
Jim Collins on Level 5 Leadership
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Discrimination at Workplace

-- GRK Murty

Globalization appears to have become inevitable, which means we need to relearn the craft of doing business. The hitherto insulated Indian corporates have to now learn how to compete with global players. It would be an altogether new game plan: newer technologies, quality and price driven product differentiation, and constant innovation in product development. In this schema what matters the most is human resources. We have to realign our human resources with the newfound demands under globalization and that is what this article examines.

Article Price : Rs.50

Reverse Discrimination

-- Sumati Reddy

The term `discrimination' would, for many of us, be sufficient to signify adverse treatment in any context. However, it is not unusual for some to argue their case as `reverse discrimination.' For others, this seemingly new term lacks relevance. Nevertheless, many high profile national and international famous court cases have discharged judgements in favor of those filing against reverse discrimination. This fact makes it imperative to become conversant and aware of the usage and implications of reverse discrimination for employers. The term, although very significant in the employment context, is also used in other contextssuch as institutional discrimination (including educational institutions), international politics, liberalization, and globalization.

Article Price : Rs.50

Balance Your Balanced Scorecard

-- Robin Lawton

A balanced scorecard should reflect the key values of both organization and customer priorities. The article elucidates the process of balancing the balanced scorecard of a company.

Putting People First Making the Most of Human Resources

-- J Narasimha Rao

For a long time the traditional management philosophy of control through command and compliance provided a secure stratified structure that appeared to work before japan's demonstrated paradigm shift in this philosophy. The article compares and explains the nuances in these philosophies.

Article Price : Rs.50

Employee Training: Grooming for a Better Tomorrow

-- Manodip Ray Chaudhuri

Training is vital for the growth of organizations. Thus, they irrespective of their size, structure and industry have to give due importance to training. The article focuses on various aspects of training and explains why continous training is important for any organization to become successful.

Article Price : Rs.50

A culture of performance

-- Kripa Raman

We identify leadership potential at various levels and put the chosen ones through special training programmes, monitoring them regularly.

Cost--benefit Analysis for Smart HRM

-- Nikhil Vohra

success of organizations depend mainly on optimum utilization of its available resources. Companies follow various methods to reduce its costs and ensure effective utilization of its resources. The article looks at the cost--benefit analysis with respect to various functions of the organizations.

Article Price : Rs.50

Jim Collins on Level 5 Leadership

-- B Sumalata

During an extensive research to discover the type of leadership required to turn a good organization into a great one, Jim Collins coined a new term in the philosophy of leadership -- `Level 5 Leadership'. A Level 5 Leader is a paradoxical blend of personal humility and professional will. Level 5 leadership is a study in duality -- modest and wilful, shy and fearless.This article is basically drawn from Jim Collin's work, Good to Great -- Why Some Companies Make the Leapand others Don't.

Article Price : Rs.50

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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