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Management

HRM Review


January' 07
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Mergers & Acquisitions : HR Perspectives
Merging Compensation Strategies
HR in Mergers & Acquisitions: A Ringside View
Turning Entrepreneurs into Mentors
Managing Professional Intellectuals in KPO Industry: A Human Resource Perspective
Organization Development Exercise at Aksh to Address the Problem of High Employee Attrition
     
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Mergers & Acquisitions : HR Perspectives

- - M Showry and G Susmita

In this highly volatile and testing global economy, Mergers & Acquisitions (M&A) have become the preferred route for expansion and consolidation. M&A represents the convergence of two mindsets that may give rise to many challenges. Ineffective handling of those issues can not only trigger crisis, but also derail the whole M&A process. This article deals with the crucial role of HR in resolving these challenges to make M&A a spectacular success.

Article Price : Rs.50

Merging Compensation Strategies

- - Sumati Reddy

This article focuses on the merger of compensation and benefit plans in the new entity that results as a sequel to the merger of organizations. However, this aspect often receives attention only after the deal is struck. This can lead to added costs for the acquiring company if the associated costs are not worked out before the purchase price of the deal is finalized. Outlined here are some of the key aspects to consider while integrating the compensation and benefit plans of the merged companies.

Article Price : Rs.50

HR in Mergers & Acquisitions: A Ringside View

- - SVVSV Prasad and Swarnika Dixit

Increasing competition has forced the organizations to devise ways and means to grow, perform and achieve excellence. Mergers & Acquisitions (M&A) are being accepted as one of the most effective techniques to strengthen a company's market position and adopt a new technology to gain competitive advantage over other organizations. This article deals with various stages in M&A and the role of HR at each stage.

Article Price : Rs.50

Effective Recruitment and Selection: An Approach towards Model Building

- - Anita Sarkar and Sanjay Kumar Kar

In today's competitive scenario, when employees are becoming increasingly knowledgeable and mobile, the challenge lies in attracting the best brains. Employers recognize that core competency lies in the employees, who ultimately deliver value to the customers. The focus of this article is to explore the difference in approach that lies between a well-entrenched and a less-established organization when they try to recruit their employees.

Turning Entrepreneurs into Mentors

- - Sharad Kamra

Entrepreneurs need to work not only as the big boss of the enterprise, but also presume the role of a mentor when time demands. They should be able to train the people at the bottom and treat them as not just individuals at a particular level in hierarchy, but as emerging leaders.

Article Price : Rs.50

Managing Professional Intellectuals in KPO Industry: A Human Resource Perspective

- - GC Nag

After Business Process Outsourcing (BPO), the companies in the US and Europe, with further increased competitive pressures on business margins, are planning to source their knowledge work from developing countries like India. Some Indian companies are taking this opportunity and preparing themselves to export knowledge products on a sustainable basis and making grounds on how to retain and manage their own professional intellects so that they can create a niche in this field. This article discusses the attributes of professional intellectuals in Knowledge Process Outsourcing (KPO) to gain a firm footing in the global offshoring industry.

Article Price : Rs.50

Dealing with an All-time High

- - Marco Boschetti

Organization Development Exercise at Aksh to Address the Problem of High Employee Attrition

- - Kanupriya Katyal

Human resources are the most basic raw material for a call center. Aksh, a call center based in Northern India, employing over 2,300 people, has been a considerably successful call center. The industry has, however, been plagued by high attrition rates and other human resource problems that are unique to this industry. This case study attempts to uncover these problems and suggests appropriate organizational development interventions to manage the high attrition rate at Aksh.

Article Price : Rs.50

Emotional Labour: An Introduction

- - VV Ramani, GVS Sreedhar Reviewed by Aparna Bellur, Faculty Associate, IUP BOOKS.

Emotions were ignored in the past in organizational behavior. The workplace was considered only as a rational environment where emotions had no place. In recent times, researchers are interested in finding out how workplace emotions help to explain the important individual and organizational outcomes. This book examines emotional labour and its importance in the service industry.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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