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The IUP Journal of Management Research

January '10
Focus

Word-of-mouth plays an important role in advertising the services. As services have disadvantage of intangibility, where customer cannot see, touch and feel unlike products, word-of-mouth helps service companies to spread positive message through satisfied customers and cost of such communication is negligible.

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Advertisement Effectiveness: Role of `Word-of-Mouth' in Success of Educational Institutes in Non-Metro Cities
Factors Affecting `Internet Marketing' Campaigns with Reference to Viral and Permission Marketing
FDI and Economic Growth in the ASEAN Countries: Evidence from Cointegration Approach and Causality Test
Initial Marketing Design to Enter the Pickle Business: A Case Study on an Aspiring Women's Group in Hooghly District
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Advertisement Effectiveness: Role of `Word-of-Mouth' in Success of Educational Institutes in Non-Metro Cities

-- Dharm Prakash Arya

This paper discusses the significance of word-of-mouth for educational institutes (Career Launcher, TIME, Aptech, NIIT, Akaash, Narayana, BSL, etc.) operating in Rohtak, Jhajjar and Bhiwani. All these three non-metros are upcoming educational hubs. Particularly, Rohtak and Bhiwani attract nearly 70% of students from nearby towns, suburbs and villages. And it is alltogether a different, unorganized and hitherto untapped market for established institutes operating on national level. This paper with all the primary data (from both institute owners/center heads, principals and students) lists out the most significant factors behind students' decision to choose a particular institute despite the advertisements done by these institutes. Besides this, it highlights the role of advertisement and the contribution of word-of-mouth in the success of educational institutes. It also provides information on the institute owners' attitude on different advertisement tools.

Article Price : Rs.50

Factors Affecting `Internet Marketing' Campaigns with Reference to Viral and Permission Marketing

-- Timira Shukla

Faced with media fragmentation and escalating demand for measurable results, marketers are shifting their spending from mass media to response-oriented promotional channels. Even the advertising industry is propagating 360 degree marketing, as it is also confronted with wafer-thin margins. And with rising competition in almost every customer-centric product category and increasing clutter in the traditional advertising media, this is a fact which Indian companies have also realized. Organizations are now in the dilemma in which way to gotraditional or modern; they are trying to find out the perfect balance between the above the line and below the line communication strategies. Below-the-line promotions include any marketing communication containing a reward, either economic or experiential, which motivates a specific action by the target audience during a defined time period. It provides the `reason to buy now' and, are increasingly becoming important part of the integrated communications mix of many companies. Below-the-line marketing consists of channels that strive to establish targeted relationships between marketers and individual consumers; it includes direct mail, direct response broadcast, direct response print, event marketing, interactive marketing viz., one-to-one marketing, the Internet and mobile marketing, consumer promotions and trade promotions and point of purchase displays and in-store marketing. This paper covers the key areas related to the Internet marketing, its intricacies and most important factors which affect the consumers choice towards the various communication vehicles. This helps to better understand the market and make desirable changes to make the Internet most effective and efficient vehicle to convey message to the people.

Article Price : Rs.50

FDI and Economic Growth in the ASEAN Countries: Evidence from Cointegration Approach and Causality Test

-- P Srinivasan, M Kalaivani and P Ibrahim Johansen

Cointegration technique followed by the Vector Error Correction Model (VECM) and standard Granger Causality test were employed to investigate the causal nexus between Foreign Direct Investment (FDI) and economic growth in Association of Southeast Asian Nations (ASEAN) economies. The Johansen Cointegration result establishes a long run relationship between FDI and Gross Domestic Product (GDP) for the five ASEAN economies, namely, Indonesia, Malaysia, Philippines, Singapore and Vietnam. The empirical results of VECM exhibits a long run causality running from GDP to FDI for Indonesia, Philippines and Singapore. For Malaysia and Vietnam, the results reveal long run bidirectional causal link between GDP and FDI. Besides, the evidence from standard Granger Causality test for rest of the ASEAN economies shows that there was no causality between FDI and GDP for Brunei Darussalam and Lao People's Democratic Republic. For Myanmar and Thailand, the test results show that there is a one-way short run Granger causal link from FDI to GDP and GDP to FDI, respectively.

Article Price : Rs.50

Initial Marketing Design to Enter the Pickle Business: A Case Study on an Aspiring Women's Group in Hooghly District

-- Srabanti Mukherjee

In our country, most of the Self-Help Groups (SHGs) endure from huge assorted inventories. The women SHGs of Howrah and Hooghly district of West Bengal are in the line with the nationwide scenario. Examples like Self Employed Women's Association (SEWA) in Ahmedabad are mere exceptions. Although SHGs of Howrah and Hooghly prepare papads, achars or jute made handicraft products of best quality possible with their scant finances and infrastructure, still the products are not getting a steady market share. These groups clearly lack in terms of diversification and value addition in the product lines, building up sustained brand loyalty, appropriate distribution and pricing strategy. In this context, a study was conducted on behalf of the aspiring group of women in Serampore, Hooghly, to identify the initial entry mode in the pickle business. In this paper, an attempt has been made to identify the customer's preferences regarding choice of pickle, its distribution mode and pricing strategy. Efforts were also made to identify the best possible permutation in the product, distribution and pricing mode, which engender maximum utility to the average customers of the locality and persuade them to buy these products.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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