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The IUP Journal of Management Research

January '11
Focus

The concept of corporate social responsibility is gaining importance nowadays. It calls upon businesses to follow ethical practices while dealing with various people including the employees, suppliers, dealers, customers, etc.

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Attitude of the Youth Towards Corporate Social Responsibility in India: A Study of Jalandhar District
Correlation Study of MAT Score, IQ and GPA of MBA Students
An Exploratory Study of Managerial Motivation in the BPO Industry
A Critical Study of Human Resource Practices in Selected Sugar Factories
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Attitude of the Youth Towards Corporate Social Responsibility in India: A Study of Jalandhar District

-- Rajan Sharma and Megha Sharma

The concept of corporate social responsibility is gaining importance nowadays. It calls upon businesses to follow ethical practices while dealing with employees, suppliers, dealers, customers, etc. Unfortunately, all the companies are not equally committed towards their social responsibility. We repeatedly hear about various scams taking place in the business world. When everything seems to be going wrong, it is the youth that can make businesses realize their social responsibility. After all, the future of India depends on the youth. This paper is an attempt to explore the attitude of the youth towards corporate social responsibility. The data has been collected on the basis of 46 queries relevant to the required information and it has been analyzed with the help of factor analysis. The effort is towards finding the minimum number of factors that, if incorporated by the business in its day-to-day operations, can make it socially responsible as well as socially acceptable in the true sense.

Article Price : Rs.50

Correlation Study of MAT Score, IQ and GPA of MBA Students

-- Rituraj Kumar

In most management institutes of India, the Management Aptitude Test (MAT) score is taken as the primary indicator of a student's ability to be enrolled in the management courses and excel in the same. It was observed in many instances during the group discussion and personal interview of prospective students for MBA course that candidates with poor MAT scores did very well whereas those with very high MAT score did abysmally. Faculty colleagues of other B-schools shared similar concerns. Hence, the idea for this research germinated. The present study makes an attempt to assess the predictive validity of MAT score in predicting future scholastic success and also explore the nature and strength of association between one's IQ, MAT score and academic achievement.

Article Price : Rs.50

An Exploratory Study of Managerial Motivation in the BPO Industry

-- Anupama Dullo Raina and M G Shahnawaz

Attitude does not usually exist in isolation. It is likely, for example, that one's attitude toward where one works is linked with one's attitudes toward the work itself, co-workers, the location of the workplace, and so forth. The study explores how satisfied managers are with their organization and also how they perceive HR practices such as scope for advancement, objectivity and rationality, wages and benefits, job characteristics and leadership. The sample consists of 51 executives from the BPO industry having offices in Delhi and the National Capital Region (NCR). Data were collected using an attitudinal survey scale and the results were analyzed with the help of SPSS package using mean score, standard deviation, correlation and regression.

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A Critical Study of Human Resource Practices in Selected Sugar Factories

-- A M Gurav and Pralhad Krishna Mudalkar

This research paper highlights the importance of human resource practices in selected sugar factories. Human resource is one of the most vital assets of an organization. It makes the other resources move and provides a wide variety of activities in different functional areas. Human resource handles all physical and financial resources in an organization. Without its efforts, the non-human resources remain idle. The sugar industry plays a very significant role in the development of rural areas. The economy of western Maharashtra and its vicinity is highly dominated by the sugar industry situated in this area. This paper examines the role of human resource workforce (organized - managerial level and below-managerial level staff and unorganized - sugarcane cutters) and its contribution to the development of sugar factories. It also examines the human resource practices adopted by the selected sugar factories from cooperative and private sectors. This study covers the areas of Satara, Sangli, Kolhapur and Belgaum districts of Maharashtra and Karnataka states.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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