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Management

Effective Executive


December '03
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Balanced Scorecard Successful Implementation in an IT Company
Learning Organization Creating a Learning Organization and Leading it
The East India Company Built to Fail
Servant Leadership : A Paradigm Shift in Leadership
The Indian Passenger Car Industry Evolution and Emerging Trends
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COVER STORY

Business-NGO Partnerships: A New Dawn

--Anmol Vellani

Indian companies have started taking corporate philanthropy seriously. But they are ill-equipped to steer and administer such activities. Thus, it makes sense for companies to enter into partnerships with NGOs to undertake philanthropic activities. This would not only result in more enduring contribution to development work in India, but also secure future for Business-NGO partnerships.

Balanced Scorecard Successful Implementation in an IT Company

--Niharika Ajjarapu

Tiara Corporation, which was a victim of downturn in the IT market, used the Balanced Scorecard approach to translate the strategy into measurable goals and objectives for successful performance.

Article Price : Rs.50

Learning Organization Creating a Learning Organization and Leading it

--Anil Kumar Kartham

Learning organization is not a new concept. Traces of this concept could be found in eastern philosophies. The article discusses the characteristics of a learning organization and how to lead a learning organization.

Article Price : Rs.50

The East India Company Lessons from the First Multinational Company

--Amit Sigh Sisodiya

Much before modern business corporations realized the virtue of being adventurous to sustain their long-term growth, the East India Company (British), grew and became a dominating force on the strength of its being an adventurous company.

Corporate Renewal: The Accordion Effect

--CSV Ratna

As a company grows, it acquires a lot of baggage in the form or diversified business, hampering its ability to compete with new, nimbler players. A refocusing strategy, where the company gets back to its core businesses, comes to its aide in such situations.

The East India Company Built to Fail

--Anindya Roy

Companies solely-driven by profits do not survive for long.

Article Price : Rs.50

Servant Leadership : A Paradigm Shift in Leadership

--KBS Kumar

The command and control practices of leadership are no more in vogue. It is the servant attitude of the leader that promises to lead the group successfully.

Article Price : Rs.50

The Indian Passenger Car Industry Evolution and Emerging Trends

--Rajesh Kumar Singh

From HM's Ambassador to GM's Chevrolet Optra, the Indian passenger car industry has traveled a long way. The liberalization policies of the government in 1990s was an important milestone.

Article Price : Rs.50

Thinking Skills Thought Partnerships

-- Daniel D Elash

The quality of a company's thinking skills is critical to delivering peak performance and achieving success. Thinking well as a group is not something that can be expected to naturally emerge, but rather, is a skill that must be nurtured and reinforced.

Global Executive Summaries

  • Turning sony's Core business
  • Inclone systems in image makeover
  • Evolution of Pcs
  • End of a supersonic era
  • US steel Industry
  • Airbus big gamble
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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