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The IUP Journal of Knowledge Management

Jan'16
Focus

Today, most of the organizations realize the importance of learning and knowledge and have been adopting proper Knowledge Management (KM) practices so as to implement innovation in all respects to sustain competition.

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The Impact of Government Initiatives on Knowledge Management Processes: An Empirical Analysis
Motivational Drivers of Knowledge Sharing in the Banking Sector of India
Knowledge Management and Intellectual Property
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The Impact of Government Initiatives on Knowledge Management Processes:
An Empirical Analysis

--S D Uma Mageswari, Chitra Sivasubramanian
and T N Srikantha Dath

Unprecedented global competition has made the manufacturers recognize the significance of innovating in products faster and commercializing them even faster as it is the only way for sustainable growth. Vast amounts of knowledge needed for innovation are spread across various sources, structured and unstructured, and the ability to acquire such knowledge becomes crucial. It is imperative for the companies, small or large, to understand that knowledge does not reside within the four walls of the company. Effective mechanisms are needed to acquire and share knowledge in this complex web of business world. Governments across the globe formulate policies aiming to encourage firms to equip themselves for long-term sustainability and competitiveness in the knowledge era. The Government of India conducts training and skill development programs through the Ministry of Micro, Small and Medium Enterprises and also through other partnering organizations. Not much literature is available in assessing the role of government from a knowledge management perspective. Hence, this study aims to analyze the various government initiatives and the extent of their usage by the firms from such a perspective.

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Motivational Drivers of Knowledge Sharing in the Banking Sector of India

--Deepa Ittimani Tholath and Gabriel Simon Thattil

Though there has been worldwide implementation of knowledge management systems within most of the companies in the banking sector, one of the key components of this system, i.e., knowledge sharing, has to be actively promoted by the company. This is due to the simple fact that people are skeptical about their redundancy if they share and institutionalize their acquired knowledge. So, in order to facilitate knowledge sharing and also acceptance and reuse of this shared knowledge, the concerned employees need to be motivated. This paper tests the hypothesis that there is a difference between the different categories of banks and banking sector as a whole with regard to the effectiveness of specific motivational factors. The evidence collected and processed suggests that each of the banking categories has different motivational factor profiles when it comes to knowledge sharing.

Knowledge Management and Intellectual Property

--Eduardo Gando Manuel

We know the importance of knowledge management for the development of organizations, regions and countries and the need for protecting the same by intellectual property laws when transformed from intangible to tangible assets. This paper studies the link between Knowledge Management (KM) and Intellectual Property (IP). The paper begins with the history of both subjects and ends by studying the linkage between these subjects. The study concludes that countries with weak protection of IPR should develop measures for promoting protection of IP, as well as allow technological development and encourage marketing, inventions and innovations. They must be accompanied by measures to promote the increase of human capital so that they can identify market opportunities and promote a culture of innovation.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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