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Management

HRM Review


March '09
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Wheelchair Mentors
The Changing Trends of HRM: Proceed with Caution
Resurrection of the Indian Workforce
Innovative Human Resource Practices: Global Perspective
Glass Ceiling: The Case of Razia Sultana
Unraveling the`Culture Shock': Challenges in M&As
Exit Interviews: Confessions by the Departing Employees
Dealing with Negaholics
The Impact of Equipoise on Corporate Leadership: Management Lessons from the Holy Gita
KYP: An Important Tool for Organizational Development
Employee Engagement Towards Retention: Insights from the Real World
Cross-Cultural Diversity and the Need for Expatriates Training
Presenteeism: A Camouflaged Productivity Hamper
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Wheelchair Mentors

-- Tim H Vanderpyl

The Changing Trends of HRM: Proceed with Caution

-- S Chandrasekar

This article deals with innovation and its scope of applicability. It also touches upon the research to be carried out, regulatory methods to be followed, readiness for change management, market analysis and finance pressure exerted; training to be imparted, return on investment and monitoring the achievability through optimization, apart from adding a note of caution on applicability and adaptability of innovation.

Article Price : Rs.50

COVER STORY

Resurrection of the Indian Workforce

-- Shruti Murthy

The growth of an organization is mainly affected by the lack of workforce and as such, we have to adopt an innovative approach to recruitment practices. To combat ahead of competition in this world of recession and uncertainty, organizations have to introduce innovative HR strategies. They should use meticulous analytical tools with leadership from the top and develop a method for sustainable improvement. These practices must improve the organizational values and help in developing free products or services at a minimum cost.

Article Price : Rs.50

COVER STORY

Innovative Human Resource Practices: Global Perspective

-- Shalika Grace Phillips

Innovative HR practices build competencies and capabilities for superior and winning performance today and simultaneously create long-term fertility for innovation of business ideas and strategies for future. This article presents a global perspective of innovative HR practices which are revolutionizing business performances and are exploring new prospects and promises.

Article Price : Rs.50

Glass Ceiling: The Case of Razia Sultana

-- Iti Roychowdhury

Corporate India may claim that the glass ceiling is shattered today. It boasts of women like Indra Nooyi, Naina Lal Kidwai, Lalita Gupte and Chanda Kochhar but the meteoric rise of a handful of women can hardly justify or shake the tradition that started in 1236 AD. This article highlights glass ceiling and its manifestation through the case of Razia Sultana.

Article Price : Rs.50

Unraveling the`Culture Shock': Challenges in M&As

-- Seema S

There is an increasing trend of going for M&As and joint ventures by companies to enhance their business ventures. In India percentage of such ventures has doubled from the previous two years. But despite the promise of a new beginning these ventures often fail to sustain the tempo they had intended. This article focuses on the role of HR in meeting the challenges thrown up by increasing M&A culture.

Article Price : Rs.50

Exit Interviews: Confessions by the Departing Employees

-- Monalisha Bhattacharyya Kaushik

The organizations are conducting exit interviews to gather data for improving working conditions, to find out the underlying reasons for employee turnover and also for retaining talented employees. This article focuses on the concept of exit interviews, their purpose, who should conduct, how to conduct, when and where to conduct and also how to use the data collected from exit interviews for the benefit of the organization.

Article Price : Rs.50

Dealing with Negaholics

-- Vikas Shrotriya

Negaholics exhibit lackadaisical attitude towards work and continuously spread negativity within the organization. They have the potential to demoralize the environment in general. Negaholics range from sneaky slackers to tormentors. The prime objective of negaholics is to avoid work and thus create a non-motivating environment in the organization. This article discusses certain aspects of negaholism and how to deal with negaholics.

The Impact of Equipoise on Corporate Leadership: Management Lessons from the Holy Gita

-- M Bashyakar and Mohandas J Menon

We observe many people in constant search of happiness that is elusive, without realizing what real happiness is all about. Are they chasing a mirage? Or is it only a state of mind? The authors explain, in a simple dialog mode, how the lessons from the Holy Gita could be applied to the modern life. The discussion between a father and his son is used to illustrate the problem and the solution.

Article Price : Rs.50

KYP: An Important Tool for Organizational Development

-- Manishankar Chakraborty

Organizations have many types of people. They actually differ less in their background pertaining to their caste, color, creed, religion or ethnicity. In fact, every individual adopts an approach which is commensurate with their real personality traits. This article sheds light on some of the traits observed in a typical modern organization.

Article Price : Rs.50

Employee Engagement Towards Retention: Insights from the Real World

-- Frank Sunil Justus T and M Ramesh

The employee engagement practices in an organization get increased as companies tend to work with a global workforce. In this changing scenario, the challenge for HR personnel is to establish the credibility of the organization as well as to ensure that its internal customers make significant contribution to the organization. This article takes a bird's eye view of the motivation practices followed by industries in various sectors.

Article Price : Rs.50

Cross-Cultural Diversity and the Need for Expatriates Training

-- Syeedun Nisa

The multinational companies have presence in a number of countries due to globalization and send their expatriates to take care of the company's affairs in other countries. These expatriates face adjustment problems because of the presence of altogether different environment in the host country. This article discusses what causes cultural differences and how the expatriates should be trained so that they can easily adjust with the host country environment.

Article Price : Rs.50

Workplace Issues

Presenteeism: A Camouflaged Productivity Hamper

-- L Gandhi, R Veena

Employers all over the world are concerned about increasing the productivity in their organizations but "Presenteeism" shatters the employers' dream of achieving maximum profit through productivity. This article explores in detail the reasons for presenteeism and how to win presenteeism.

Global Executive Summaries
  • Talent Management: Making it Real
    Full Text: www.emeraldinsight.com
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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