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The IUP Journal of Marketing Management


May' 06
Focus Areas
  • Marketing Strategy

  • Marketing Research and Techniques

  • Brand Management

  • Advertising

  • Consumer Behavior

  • Emerging and Interdisciplinary Issues

Articles
   
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Global Economy Today An Analysis of Marketing and Technological Changes for Targeting Global Market for Success
Financial Customers in India and their Technology Inclination
A Study of Brand Awareness and Brand Loyalty in Branded Commodity Products
Innovative Marketing Strategies for Turnaround Brands
Fighting TB through Social Marketing
An Analytical Study of Slogans in English and Hindi
Gender Role Orientation and Decision-making in Families
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Global Economy Today An Analysis of Marketing and Technological Changes for Targeting Global Market for Success

-- R Nagaraja

People worry about love, food, shelter, clothes, weather, and `the economy', but not necessarily in that order. According to public opinion polls, the economy is always one of our foremost concerns. To understand the present global economy, one must learn to think in global terms. Many are becoming increasingly aware that their job prospects and the prices they pay are somehow related to national trends in prices, employment, unemployment, and economic growth. Although some people think in terms of price indexes, graphs or economic cycles, most of us now recognize the importance of major economic events. Despite the widespread concern for the economy, only a few people really understand how it works. We spend much of our time working to produce the goods and services that flow from our factories and offices. We spend a good part of the remaining time, consuming the same goods and services. The demise of communism has not only opened new markets in the former Soviet Union and Eastern Europe, but has also reduced the demand for some products and intensified global competition with firms taking advantage of the emerging opportunities. Firms need to comprehend and contemplate the situation to stay abreast of new developments within their own industry and economy. Electronics companies must be competitive in using the new digital technologies for their audio and video equipments. Automobile manufacturers survive only if they keep the costs down by using advanced robotics for assembly. Computer suppliers can stay profitable only if their machines include the state-of-the-art chips, display terminals, and storage devices. In view of these factors, this article addresses and analyzes the global economy, marketing and technological changes and targets the global markets for success.

Article Price : Rs.50

Financial Customers in India and their Technology Inclination

-- Atanu Adhikari

With rapid changes in the technological environment, a number of large and small Indian banks have recently begun experimenting with the Internet as an alternative delivery channel to provide full-fledged banking services. However, all customers do not experience the same comfort level in adopting these new changes. This research has been conducted in financial institutions, with an aim to help them decide whether to launch a single technology-centric product for all its customers. Perceived benefits, security, human touch, physical reach and price premium have emerged as important factors in deciding the technological inclination of a customer. Moreover, there are distinct segments comprising of different percentages of customers, based on technological inclination. Though 85% of the population is aware of the present technological benefits, security has become an important factor in deciding the technological inclination of the customer. Banks have been recommended to develop their single technology-centric product with due attention to security concerns of the customers. They have also been advised to conduct technology awareness workshops for important customers, as their average age is high.

Article Price : Rs.50

A Study of Brand Awareness and Brand Loyalty in Branded Commodity Products

-- C Anandan,
K Ravichandran,
M Prasanna Mohan Raj, and N K Shetty

In the present competitive business environment, marketers of commodity products like salt, wheat, sugar, rice, etc., must work harder than ever before to achieve some degree of differentiation for their products to build strong brands in order to avoid their product from being viewed as a basic commodity, and increase brand awareness and loyalty. Branding, however, is more than simply putting the company's name on a product and advertising the name to its target customers. For commodities like salt, wheat, etc., branding is a multidimensional construct, which includes not only how the customers view the basic physical product, but also the distribution, quality, purity, package, company image and brand image. The success of the commodity brands mainly depends on the brand strategy based on the effective use of product, price, place and promotional tools, to provide the true economic value for the customers. The growing competition makes customer loyalty mandatory for any organization. The benefits of making customers loyal are building a strong market share; making higher profits; providing greater resistance against brands of the competitors; and reducing the marketing costs. Customer satisfaction is one of the factors for bringing about loyalty, but not always the main one. Dissatisfaction guarantees switching; but satisfaction does not always promise loyalty. Brand loyalty can be measured using the Preference Behavior Model (PBM) for low involvement products. PBM utilizes both the attitude and behavioral components for the measurement of brand loyalty. The focus of this paper is on commodity products, and the products chosen for the study, belong to the fastest growing category in commodity market, i.e., salt and wheat. The model aims at giving the consolidated brand loyalty score for the different brands in salt and wheat. This paper presents a strategic framework for building strong brands in commodity products and providing various strategies to increase brand awareness and create a loyal customer base.

Article Price : Rs.50

Innovative Marketing Strategies for Turnaround Brands

-- Chirayu Wadke,
P V Rama Sasank and M Scalem

This paper discusses the unconventional marketing strategies and analyzes the logic of business behind these strategies. Four separate examples that have been pioneers in the field of the so-called "radical" or "unconventional" marketing are cited here. These organizations have successfully implemented marketing strategies that have, at times, seemed counter-intuitive to the conventional marketing rules. The four examples discussed are of Snapple, Skoda, Intel and Patagonia. The methodology followed in each example is to capture the initial situation of the incumbent organization, including its motivation to try out a new marketing strategy. Finally the authors' analysis has been mentioned which attempts to disentangle the possible reasons for the success of the strategy, as well as some salient aspects of the strategy adopted. The observations and conclusions so arrived at, capture the common threads that appear from the discussion of the examples. The three reasons which the authors think have led to the success of the unconventional marketing strategies are: (i) the factor of 'marketing dominant logic'; (ii) a unique consumer insight; and (iii) focus on single strategy. It should be noted here that these are not exhaustive, and there may be more reasons for success. The satisfaction of all the above conditions increases the probability of success of any new marketing idea, however revolutionary it may be.

Article Price : Rs.50

Fighting TB through Social Marketing

-- Pradeep Krishnatray and Shailendra S Bisht

Combating Tuberculosis (TB) is a huge challenge for social marketing. Besides implementing and monitoring the TB control program, the challenge lies in devising communication strategies. This article discusses the communication strategies, community participation and efforts to involve the private sector in combating the menace of TB. The authors specifically discuss a TV commercial, featuring Vivek Oberoia popular Bollywood film starfor the promotion of Directly Observed TreatmentShort-course (DOTS). The paper analyzes the communication aspects of this commercial with the help of meaning transfer theory. It also discusses the use of celebrity endorsement in non-profit communication. The communication strategy for TB emphasizes on advocacy and information dissemination. The authors argue that if TB control objectives have to be met, the program should focus on social mobilization. Celebrity endorsements help in mobilization in a big way. Communication messages are specifically targeted at the significant others to improve early detection of the disease and adherence to medication for effective treatment. Locating DOTS centers close to the patient and establishing local DOTS committee are some of the other significant steps. Partnering with the private sector would go a long way to ensure an effective TB control program.

Article Price : Rs.50

An Analytical Study of Slogans in English and Hindi

-- T D Babu and G Jababal

A slogan is a phrase or a small group of words that are combined in a special way to convey a message in the political or commercial context, as a repetitive expression of an idea or the purpose. It may be expressed in two major wayswritten and visual. Slogans are generally short in length and easily remembered. Effective slogans leave the key brand message in the minds of the target market. An advertisement is effective only when it is designed in the language of customers or prospects. India is a multilingual country. About 15 languages are recognized in India. The national language of India is Hindi. A majority of the advertisements carry a slogan in Hindi. This paper addresses the fundamental queries about slogansthe message communicated by a slogan, the effect of the length of a slogan, and the rhyming aspect of a slogan in Hindi as compared to that in English.

Article Price : Rs.50

Gender Role Orientation and Decision-making in Families

-- Raghbir Singh and Pavleen Kaur

The attitude towards role of women in every society is a function of the prevailing social norms. The roles governed for women by the society define the boundaries of participation and spheres of influence for them. Thus, gender role orientation affects the influence exerted by women in making decisions in families. Therefore, this article makes an attempt to examine the prevailing gender role norms for women in the Indian families and to identify if influences in making purchase decisions for durables vary across families with different orientations and the role of women at home and society.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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