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Professional Banker

May' 07
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Inflation Concerns
HDFC Bank : Fostering Relationships through Private Banking
Relevance of Credit Bureaus to the Financial Institutions
Indian Banking is Roaring
Knowledge Management Officers and their Role in Banks
Market Segmentation : A Successful Marketing Approach of Banks
Productivity and Profitability of Public Sector Banks
Micro Finance Institutions and Credit Accessibility to the Poor in Karnataka
Everything Else can Wait, but not Agriculture
Voluntary Retirement Scheme of SBI : An Analysis
     
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Inflation Concerns

- - Katuri Nageswara Rao and Karanamu Raghupathi Rao

Inflation in India is rising and RBI fears overheating; therefore it calls for supply side management. The Finance Minister dubs the rise as a monetary phenomenon and a result of base effect. However, discerning critics call for agrarian reforms.

Article Price : Rs.50

HDFC Bank : Fostering Relationships through Private Banking

- - G Sushuma

From the time of its inception, HDFC Bank aims to satisfy the financial needs of the customers under one roof. High quality service, novel products and implementation of the latest technologies have made HDFC Bank the leader among the top three in almost all areas they deal with. HDFC Bank provides investment management and advisory services to high net worth individuals and large companies.

Article Price : Rs.50

Relevance of Credit Bureaus to the Financial Institutions

- - Manoj Kumar Joshi

Obtaining credit has become a way of life all over the world. For the banks and financial institutions, credit bureaus act as indispensable sources of prospective customer's credit history thereby helping in effective decision-making and prevention of frauds.

Article Price : Rs.50

Indian Banking is Roaring

- - S N Ghosal

That the Indian banking is virtually roaring is no longer a myth. This is evident from the fact that almost all banks in their recent financial statements have revealed a very strong growth without taking advantage of any income arising from the investment in government securities as has happened in the earlier years due to declining trend in interest rates and consequent impact on security prices. The statements also reveal that their interest income is growing in a robust manner and fee income is also showing a healthy trend.

Article Price : Rs.50

Knowledge Management Officers and their Role in Banks

- - Reena Ray

Knowledge Management Officers in banks should be the link between the Human Capital Management Officers and Inventory (assets-loans and investments; deposits and other liabilities as well as other inventory i.e., technology and valuable information, market indices etc), Management Officers and Organizational goals.

Article Price : Rs.50

Market Segmentation : A Successful Marketing Approach of Banks

- - A V Bala Krishna

With the ongoing reforms in the Indian financial sector and the plethora of new developments taking place in the global financial markets, the Indian banking industry has a point to prove in serving different segments of customers.

Article Price : Rs.50

Productivity and Profitability of Public Sector Banks

- - Reetu Kapoor and Payare Lal

Indian banking system is operating in the environment of severe competition where only efficiency can help the banks to meet the challenges of a liberalized environment. Productivity is a vital indicator of economic performance for an economic system.

Article Price : Rs.50

Micro Finance Institutions and Credit Accessibility to the Poor in Karnataka

- - H R Venkatesha and R S Bharatisha Rao

The organizations like BSS, Sangamithra, Grameena Koota, SKDRDP, and Janodaya foundation in Karnataka have proved beyond doubt that the micro finance helps the poor not only to increase their income level, but also act as a viable business model. There is huge potential for micro finance to emerge as a successful model to address the problems of unemployment, women backwardness and poverty in India.

Article Price : Rs.50

Everything Else can Wait, but not Agriculture

- - Katuri Nageswara Rao

While presenting the recent budget in the Parliament, Finance Minister P Chidambaram has claimed that for the agricultural sector, there was no dearth of funds. He has even quoted, as follows from saint Tiruvalluar, to emphasize the importance of the farmer: "If ploughmen keep their hands folded even sages claiming renunciation cannot find salvation."

Article Price : Rs.50

Voluntary Retirement Scheme of SBI : An Analysis

- - Shekhar V Sawant

The State Bank of India is the biggest commercial Bank in India. It has a unique position in the Indian money market and is playing a significant role in the country's economy. In the biggest ever VRS introduced in the country, the SBI board approved the scheme for its employees to shed at least 10% of its staffers.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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