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Management

Effective Executive


July '05
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Google: A Saga of Innovation
On Google's Innovations
Private Sector Participation in Indian Agriculture: An Overview
India Inc.: An Agenda for Action
Small Businesses in India: Origin and Growth
The East India Company: Conquering the Spice Route
Role of Scenarios in Strategic Planning: Building and Sustaining Competitive Advantage
Personal Branding: Positioning Yourself as a Brand!
Public Relations Today: A Tool Without Control?
Managing Diversity in Workforce: Changing Role of Global Managers
Role of Ethics in Leadership: Leading by Setting Examples
Managing (In) Crisis: The Ultimate Test for a Manager
Microfinance: To the Rescue of Rural India
Customer Relationship Management: Technology Matters
Corporate Computing: Emerging Trends
Captive Business Process Outsourcing Units: Workflow Models
Innovation: An Expert's View
The Google IPO
Boards That Deliver: Advancing Corporate Governance From Compliance To Competitive Advantage
     
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Google: A Saga of Innovation

- - Sadhu Ramakrishna, Sanjib Dutta

Google has evolved from a small search company over the web into the world's No.1 search engine and is now on the verge of scaling even more heights with its email service.

Article Price : Rs.50

On Google's Innovations

- - Gaurav Chadha

The most obvious differentiator that Google is building in its email services is space maximization.

Article Price : Rs.50

Private Sector Participation in Indian Agriculture: An Overview

- - Deepak Kumar

The share of private sector in capital formation in Indian agriculture is approximately three times more than the public sector. This shows the active involvement of the private agencies in the Indian agriculture sector.

Article Price : Rs.50

India Inc.: An Agenda for Action

- - R Vishwanathan

India Inc. has still a long way to go to be competitive.

Article Price : Rs.50

Small Businesses in India: Origin and Growth

- - Keerti Mallelag

Since independence, India has had strong policies to promote the small-scale industrial sector. The small-scale sector is now adopting improved technologies which are helping them manufacture products that are more competitive both nationally and internationally.

Article Price : Rs.50

The East India Company: Conquering the Spice Route

- - Amit Singh Sisodiya, Nidhi Joshi

Sensing a great business opportunity and seizing on that opportunity is what contributed to the success of the Honorable East India Company as a true multinational corporation.

Article Price : Rs.50

Role of Scenarios in Strategic Planning: Building and Sustaining Competitive Advantage

- - VV Gopal

The article emphasizes the importance of scenarios in strategic planning and examines how the companies can build and sustain competitive advantage by using scenarios.

Article Price : Rs.50

Personal Branding: Positioning Yourself as a Brand!

- - Dr. Patrick Low Kim Cheng

Branding is not only limited to companies or products; a person can be branded too.

Article Price : Rs.50

Public Relations Today: A Tool Without Control?

- - Krishna Kumar

The article defines the concept of Public Relations, its scope and function spread over varied organizational segments and the role it should play in today's changing world.

Article Price : Rs.50

Managing Diversity in Workforce: Changing Role of Global Managers

- - Radha Mohan Chebolu

Managing diversity is a challenge for today's global managers and if managed well, can be a source of competitive advantage.

Article Price : Rs.50

Role of Ethics in Leadership: Leading by Setting Examples

- - Sujata Patnaik

The article seeks to understand the role of ethics in leadership and the need for business leaders to have a code of conduct based on integrity.

Article Price : Rs.50

Managing (In) Crisis: The Ultimate Test for a Manager

- - Colonel VRK Prasad

Crisis Management needs a systematic approach. The various stages in crisis management involve avoiding the crisis to profiting from the crisis.

Article Price : Rs.50

Microfinance: To the Rescue of Rural India

- - K P Prabhakaran Nair

As India has no structure, either political or social, that can ensure "entitlement" to food, there is a need to examine how rural finance can ensure poverty alleviation.

Article Price : Rs.50

Customer Relationship Management: Technology Matters

- - Kaushik Mukerjee

The role of technology in CRM is not limited to automating processes; it has more significance.

Article Price : Rs.50

Corporate Computing: Emerging Trends

- - N P Singh

The future of Corporate Computing or Corporate IT Services will depend on a number of factors such as technological advances, investments by governments and legal environment.

Article Price : Rs.50

Captive Business Process Outsourcing Units: Workflow Models

- - Dipesh K Dipu

Operation models and the efficiencies of the captive BPO units decide the investment decisions and its future.

Article Price : Rs.50

Innovation: An Expert's View

- - JACK TROUT

The culture of Innovation is set by the CEO.

Article Price : Rs.50

The Google IPO

- - Sanjib Dutta, Ekta Agarwal

There are good IPOs, and there are great IPOs. The Google IPO is the rarest kind: One that draws the white-hot glare of public attention. - Marc Andreessen, Co-founder of Netscape and a public-offering expert, in March 2004. I would not be stunned if Google closes down. Internet search companies have been through the ringer for the past few weeks. A couple of up days don't make a trend. There isn't a full-throttle conviction behind this market - Brian Bolan, Analyst with Marquis, Investment Research, in August 19, 2004. It's certainly a success in that Google went public, and they did it the way they wanted to. But it was a failure in the sense that they didn't get the price they could've gotten if they had gone through the traditional method. And they did not eliminate the first-day jump - Professor of Finance and Economics at Columbia Business School, in August 20, 2004.

Article Price : Rs.50

Boards That Deliver: Advancing Corporate Governance From Compliance To Competitive Advantage

- - Dr. Ram Charan

The book discusses the useful tool and techniques which take boards and their companies to a higher level of performance. It is a guide for the directors and CEOs who are rising to the leadership challenges to make the board a competitive advantage

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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