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The IUP Journal of Higher Education


August '07
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Role and Relevance of Communication Skills in Higher Education: An Indian Perspective
Man, Society and Education: A Historical Perspective
Job Involvement Among University Teachers: A Case Study of Karnataka State
E-tutoring—Emerging Opportunity
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Role and Relevance of Communication Skills in Higher Education: An Indian Perspective

-- Suparna Dutta and Chander Mohan

The winds of liberalization that are sweeping across the country and the wave of globalization that has engulfed the entire economy have, in their wake, brought several stark realities and hard facts to the fore. One can no longer remain insulated from other cultures or isolated from other communities. Among the important lessons learnt from this inevitable integration, the one which has only now caught the attention of all concerned is the ability (or perhaps the inability) of our youth to communicate well, particularly at the international fora. The importance of communication skills in any mode, brand, and concept of professionalism is a well-known and accepted reality today. Contrary to expectation that our academic institutions, particularly those offering courses which have a global demand, such as IT and Management would take the lead, only a handful of them are well-equipped to train students to the nuances of effective communication. Elsewhere, the vast majority of our youth get only a cursory exposure to much needed `soft skills' and they are thrown into the whirlpool of employment seekers without the necessary tools and techniques to come out trumps. This paper examines the problems and challenges that are envisaged and also offers answers to some of the critical questions concerning communication. It is now realized that intensive restructuring of the curriculum and its delivery based on extensive dialog with the stakeholders is a prerequisite for the success of such a major campaign.

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Pathways Theory of Progression through Higher Education

-- Rosalie A Robinson and Laurel J Bornholt

This paper is concerned with the pathways students take through their studies at university. A critique of current research demands a fresh approach to explaining student progression, in particular within Australian higher education. To date, theories of student progression commonly consider the fit of the person to the university environment within one rather homogeneous sociocultural milieu. Socio-ecological approaches provide a new, more appropriate framework for investigating the progression of undergraduate students. Student pathways are conceptualized as a diverse series of choices within the discrete learning contexts of courses. In principle, student pathways and related behavioral outcomes are a function of student characteristics and the supports and constraints within each course. Understanding the differential impact of personal and social characteristics of students and their specific learning contexts contributes to an understanding of the choice behavior of students as they negotiate common and distinct pathways through courses within the broader context of higher education. This paper presents an appropriate, useful and meaningful theoretical framework for understanding how students navigate the Australian higher education system.

Internationalizing the Curriculum: A Discussion of Challenges and First Steps Within Business Schools

-- Eric LeBlanc

Many business schools in Canada are either implementing international programming into their curricula or planning for it. This paper is a discussion of the many aspects that senior administrators in business schools are navigating in attempting to find a successful solution for these initiatives. The paper presents the first steps that a school may want to implement when attempting to internationalize their curriculum.

Man, Society and Education: A Historical Perspective

-- K Vijaya Babu

The paper acquaints the readers with the historical importance of education as a critical factor, which influenced the course of man's evolutionary process. It emphasizes that education is the outcome of societal need to preserve knowledge and transmit it to the future generations. However, with the dawn of modern times, education is also seen as a catalyst in empowering individuals, enriching knowledge and ennobling society as a whole.

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Job Involvement Among University Teachers: A Case Study of Karnataka State

-- Ishwara P and P Laxman

The paper evaluates the perceived level of job involvement among the university teachers working at the postgraduate departments in the Karnataka State. The sample consists of 152 teachers—60 Lecturers, 47 Readers, and 45 Professors—whose average age ranged between 36 and 49 years. Job involvement scale (Lodahal and Kejner 1965) was administered. Analysis of the data indicated that around 60% of the university teachers perceived and reported to have moderately involved in the job (Mean 75.06 and SD 6.05). There is no significant difference in the levels of job involvement among the university teachers, irrespective of their cadre. All the teachers are perceived to have more or less the same level of job involvement. Job involvement of the university teachers is determined by three sets of variables, namely organizational, demographic, and career-related aspects.

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E-tutoring—Emerging Opportunity

-- M Sriram

This article highlights the new trends in e-tutoring, its methods and outlines the roles and responsibilities of e-tutors. It also suggests a few measures to enhance tutoring skills to empower the students.

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Global Executive Summaries
  • Blended Learning vs. Traditional Classroom Settings: Assessing Effectiveness and Student Perceptions in an MBA Accounting Course
    Full Text: http://www.thejeo.com/Volume4Number1/JonesFinal.pdf

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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