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The IUP Journal of Organizational Behavior

October '04
Focus Areas
  • Organization Design
  • Job Performance
  • Motivation & Satisfaction
  • Work-Life Balance
  • Group Dynamics
  • Leadership
Articles
   
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A Study on the Influence of Individual Work Values on the Choice of an Occupational Career
Rhetoric plus Reality: The New Age Mantra
Performance Management System on Development of Human Resources: A Study in NALCO
A Study of Communication in Emergency Situations in Hospitals
A Study of Job Satisfaction in Relation to Experience of the Employees, Region and Pervasiveness of the Organization
What it Takes for Team Empowerment
Aligning Employee Retention Strategy with Business Goals
Jack Welch's Leadership Style
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A Study on the Influence of Individual Work Values on the Choice of an Occupational Career

-- Dr. TG Vijaya

The study attempts to analyze the influence of values on career decision-making. The total consisted of 300 adult employees categorized into six categories based on Hollands typology. The participants were administered Super D.E. Work Value questionnaire. Mean, Standard Deviation, ANOVA and Duncan's multiple range test were used to analyse the data. The results clearly indicated that the value profile of the employees in the six different occupational categories differ significantly. It can thus be concluded that occupational decision-making is influenced by one's own work value system.

Article Price : Rs.50

Rhetoric plus Reality: The New Age Mantra

-- Neerja Verma and Ruchi Nagpal

HR functions have constantly been pushed to be either black or white. It is time to understand that grey is the color to be reckoned with. We have derived a RQS funnel, which slots the efforts of administrative type HR functions to R (Rudimentary), and the clichéd brand building activities to Q (Quixotic). S stands for Synergy, which is the utopian state, in which efforts commensurate return on investment, dream company status, high level of employee engagement, alignment of culture to organizational objectives, exemplary people practices that have evident linkages to the strategy and abundant trust etc. HR function reaps higher credibility, respect, and value for the HR function quid pro quo. It does not have to aim to create just a good workplace by pampering its employees or servicing with excellence, but has to create a great workplace that generates branded work experience that delivers value to the organization. This can be achieved if HR professionals deliver against the action plan derived from the organizational commitments. Following this, it is equally important that they measure and communicate the process and the results to establish the rationale.

Article Price : Rs.50

Performance Management System on Development of Human Resources: A Study in NALCO

-- Dr. Sadananda Prusty

The basic philosophy of the National Aluminium Company Limited (NALCO) in the field of its human resources is to attract competent persons with growth potential and develop their skills and capabilities in a congenial work and social environment through adequate opportunity for advancement. It strives to nurse favorable attitudes among the employees and to obtain their best contributions to the organization by providing stable employment, safe working conditions, job satisfaction, quick redress of grievances, good pay and fostering fellowship and a sense of belongingness.

Article Price : Rs.50

A Study of Communication in Emergency Situations in Hospitals

-- Amit Banerjee

Communication in an emergency situation in an organizational setup of a hospital is of utmost importance. There are various requisites such as scope for informality, presence of all patterns of communication and overcoming all the possible barriers. Then there are various requisites for effective communication. If all the conditions are fulfilled and all barriers are overcome, then only communication would be effective and the emergency would not turn into a crisis. Communication in an emergency situation should be synchronous. All horizontal, vertical and diagonal means of communication should be available and the communication network should be a completely connected circular network. Barriers like filtering, emotional factor, inconsistent verbal communication etc., should be overcome in order to achieve the characteristics of effective communication like coordination, confirmation etc. The final thing being that the importance of feedback should be kept in mind.

Article Price : Rs.50

A Study of Job Satisfaction in Relation to Experience of the Employees, Region and Pervasiveness of the Organization

-- Dr. Naval Bajpai

The present study was designed to examine the regional differences in job satisfaction of the employees of national and international organizations having different levels of experience. For this purpose, one national and one international organization, situated in Chhattisgarh and Vindhya region were selected, and 50-50 managers and supervisors were taken from each organization. Subjects were further divided into two groups based on their experience. Therefore, the study employed a 2x2x2 factorial design, taking two levels of regions of the organizations (i.e. Vindhya and Chhattisgarh), two levels of pervasiveness (national and international) and two levels of experience (low and high). A questionnaire developed by Sinha (1990) was used to result job satisfaction of the subjects. Data were analyzed employing three way ANOVA. Results reveal that high experience subjects of international organizations showed highest level of job dissatisfaction, while low experienced subjects of national and international organizations showed similarly lower job satisfaction. Similarly, subjects of international organization, situated in Vindhya, showed highest job satisfaction while subjects of national organization, situated in Vindhya, showed lowest job satisfaction.

Article Price : Rs.50

What it Takes for Team Empowerment

-- J Mahesh Kumar

Macro change drivers like global competition, information and technology innovations, and demographic shifts have required organizations to rethink their structures and processes. In particular, the flattening and downsizing of organizations has led to the empowerment of teams in an attempt to increase flexibility, adaptability, customer responsiveness, and productiveness. The formation of teams requires the presence of certain external and internal conditions. The external requisites include support and direction, such as congruence with strategy, top management support, clear goals and parameters, and effective selection of employees. The internal requisites include an emphasis on preparation and training of employees through initial team building and ongoing team development, and encouragement of a continual reflective learning cycle. Without the internal processes for team learning, even an initially successful team may defeat itself and become unproductive, thereby discouraging further support for team empowerment initiatives.

Article Price : Rs.50

Aligning Employee Retention Strategy with Business Goals

-- S Senthil Kumar and Dr. Amitabh Kodwani

Training and development are crucial factors for the success of any organization. Educated and skilled workforce will definitely be a major factor in attaining organizational goals and objectives. The advent of technology has revolutionized the training and education areas. The technology has brought innovation, and through sophisticated tools and methods, training can be easily and effectively imparted to the required personnel. Training can be customized and tailor-made depending on the requirements.

Article Price : Rs.50

Jack Welch's Leadership Style

-- KBS Kumar

Needless to introduce a person of the stature of Jack Welch, but certainly, there is a need to share the contributions of his leadership and versatility to the organization, General Electric Corp. Jack Welch transformed a $13 bn company into a $280 bn multinational conglomerate by the dint of his unique leadership traits. This case discusses the leadership qualities of Jack Welch that made him the world's most admired CEO, who made General Electric the most admired corporate.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior