COVER FEATURE

Our biggest achievement is that we remain leaders in the portal space where we have every international competitor present.

- - Ajit Balakrishnan

© 2006 IUP . All Rights Reserved

MERGERS AND ACQUISITIONS

The fall of the Titans

- - Debasish Mohanty and Pradip Sinha

The article delves into the reasons behind the disastrous collapse of the merger between the two titans, AOLthe number one Internet company in the US, and Time Warnerthe countrys leading entertainment company. It enunciates the ifs and buts that can arise after the merger and gives a lesson or two for todays managers and CEOs who are thinking of mergers and acquisitions.

©2006 IUP . All Rights Reserved

CORPORATE SOCIAL RESPONSIBILITY

CSR communications at BP

- - Subasish Ray

Oil, because of its crucial importance in modern life, evokes varied imageriesenergy, money and greed. Companies like BP understood in the late 1990s that the conventional exploitative image of the oil companies may hinder its progress in remote areas. Actively involved in creating a social responsibility agenda, BPs efforts have set the standards in the oil and gas industry. Many critics have agreed that the efforts have been pioneering and have a feel-good aura around them. Are the efforts cosmetic? Can they do more? Some groups continue to explore answers to these tough questions.

© 2006 IUP . All Rights Reserved

QUALITY MANAGEMENT

Working for and with the customer through ISO10002: 2004(E) - A welcome and timely move from ISO

- - Prabir Kumar Bandyopadhyay

The article provides a brief presentation of the principal components of the Standard-ISO10002 (First Edition 2004-07-01), Quality Management. Based on a fair degree of literature survey and personal experience in providing consultancy in implementing ISO9001:2000 in many organizations, the author suggests that there exists a mixed feeling on the benefit of ISO9000 from the customers/users point of view.

© 2006 IUP . All Rights Reserved.

CORPORATE STRATEGY

Anne Mulcahy and the turnaround of Xerox

- - Sadhu Ramakrishna

In the year 2000, Xerox found itself on the brink of bankruptcy. During the same time, Anne Mulcahy, who rose through various ranks, became its CEO. This article discusses the turnaround of Xerox under Anne Mulcahy.

© 2006 IUP . All Rights Reserved

KNOWLEDGE MANAGEMENT

Knowledge workers - Backbone of businesses

- - N Janardhan Rao

As more and more economies are transforming into knowledge economies, organizations are being measured by intellectual capital rather than physical assets.

© 2006 IUP . All Rights Reserved

INFORMATION TECHNOLOGY

Complex Event - Processing The end-game of Business Activity Monitoring

- - S Jaya Krishna

Business Activity Monitoring (BAM) tools provide a visual and interactive interface in knowing whats happening across the business in near- or real-time. The basic model of current generation BAM tools does simple event processing in the context of business objectives, past performances, and current conditions so that organizations can intelligently identify, and address risks and opportunities more quickly. However, the emerging sizzling trends in BAM solution sphere such as business policy monitoring, business impact analysis, and probable cause analysis are enhancing the BAM capabilities step-by-step. In a nutshell, BAM is marching towards achieving Complex Event Processing (CEP) capabilities. The article describes what CEP is and how the evolving BAM solutions will meet CEP requirements of businesses in the coming future.

© 2006 IUP . All Rights Reserved

HUMAN RESOURCE MANAGEMENT

Managerial and executive effectiveness - A critical relook

- - VRK Prasad

With the advent of knowledge industry, rapid technological advancements, and services industry overtaking the manufacturing sector, traditional managers are compelled to don the role of an executive. That is to say, every manager today in every organization has become an executive and a knowledge worker in his own right, contrary to what we have said earlier. The intense competition, the rapid expansion of globalization coupled with instant communication facilities, have made more and more managers to work across the borders of multiple countries. For them just managing is not enough, they need to be effective and to be so they have to produce results.

© 2006 IUP . All Rights Reserved

ORGANIZATIONAL BEHAVIOR

Competency mapping

- - Arunachal Khosla

Competency mapping is normally used for identifying skills in existing/new job situations or for classification/categorization of skills in an existing situation. Understanding how competency frameworks are designed and managed is the key for developing organizations.

© 2006 IUP . All Rights Reserved

OUTSOURCING

Business Process Outsourcing: The Genpact way

- - A Srikant

Genpact is the rechristened name of GECIS Global which was a captive unit of GE till December 2004. The name was changed in September after GE sold 60% of its stake to private equity companiesOak Hill Capital Partners and General Atlantic Partners for $500 mn. Genpact has been ranked as the third best company to work within India according to a survey conducted by Mercer. It is much ahead in dealing with women-sensitive issues.

© 2006 IUP . All Rights Reserved

COMPANY IN FOCUS

Macquarie Bank - The juggernaut on the roll

- - Y Chandrasekhar

Australias leading investment banks success is unprecedented in an industry that is fiercely competitive.

© 2006 IUP . All Rights Reserved.

CASE STUDY

Rediff- Will it survive the dotcom bust?

- - Sanjib Dutta

© 2002 ICMR. All Rights Reserved. For accessing and procuring the case study, log on to www.ecch.cranfield.ac.uk or www.icmrindia.org.