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The IUP Journal of Organizational Behavior

April '09
Focus

In today's globalized world, a study of cross-cultural differences in values and behavior is extremely important. This issue of the journal opens with the paper "Convergence and Divergence of Values and Type A Behavior Patterns Between Developing and Developed Countries"

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Convergence and Divergence of Values and Type A Behavior Patterns Between Developing and Developed Countries
Role of Age and Work Experience in Ethical Behavior
Effect of Psychological Wellbeing on Organizational Commitment of Employees
Effects of Stress and Work Culture on Job Satisfaction
Gender Differences in Stress Among Bank Officers of Private and Public Sectors
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Convergence and Divergence of Values and Type A Behavior Patterns Between Developing and Developed Countries

-- Bahaudin G Mujtaba, Edward F Murphy (Jr.),
Timothy McCartney , Albert Williams,
Andrew Trumbach , Juliett Reid ,
Regina Greenwood , William Teeple and
Mark D Woodhul

The study examines similarities and differences in the values and Type A Behavior Patterns (TABP) of working adults between developing countries (Belize and the Bahamas) and developed countries (the UK and the USA). For value convergence, 30 of the 36 values of the developed and developing countries were similarly ranked as most important, important or unimportant. For value divergence, the developed countries placed higher importance on the achievement and competition values—freedom and independence; whereas the developing countries placed higher importance on the safety and security values—a world at peace, national security, forgiving, helpful, wisdom, health, and broadminded. The value system in Belize and the Bahamas had more similarity (convergence) with the US as compared to the UK. TABP were higher in Belize and the Bahamas as compared to the US. The study has implications for international business entrepreneurs.

Role of Age and Work Experience in Ethical Behavior

-- Snigdha Sharma

The study examines the role of age and work experience in the ethical behavior of middle level managerial personnel. The sample consists of 204 middle level managers working in different public and private sector organizations in India. Ethical behavior of managers is assessed with the help of work behavior questionnaire developed for the purpose. The Cronbach alpha of work behavior questionnaire is reported to be 0.86. It is revealed that there is a significant difference in ethical behavior between high and low age groups and between high and low work experience groups.

Effect of Psychological Wellbeing on Organizational Commitment of Employees

-- Pooja Garg and Renu Rastogi

The paper aims at examining the effect of psychological wellbeing on the commitment of employees. The sample consists of 100 respondents working in different organizations. The results from stepwise regression analysis indicate a significant effect of psychological well-being on organizational commitment. The study evaluates wellbeing from the perspective of happiness. Wellbeing has a spillover effect from one domain of life to another.

Effects of Stress and Work Culture on Job Satisfaction

-- A P Singh and Sadhana Singh

The present study was conducted on 210 managerial personnel working in different private sector organizations. The purpose of the study was to examine the role of life events stress and work culture on job satisfaction. The statistics employed are Mean, Standard Deviation, t-test and bivariate correlation. The results of bivariate correlation indicate that job positive and total positive stress are positively correlated with satisfaction with management and overall satisfaction (job and management), whereas personal positive stress is significantly positively correlated with overall satisfaction. Results of t-test indicate that there is significant mean difference in satisfaction with job, satisfaction with management and overall satisfaction between high and low job positive stress, personal positive stress and total positive stress. The difference is found significant for satisfaction with management in the case of high and low work culture, namely, obligations towards others.

Gender Differences in Stress Among Bank Officers of Private and Public Sectors

-- Christo F V Fernandes, Satish Kumar and
Nandakumar Mekoth

This paper investigates the differences of Organizational Role Stress (ORS) among men and women bank officers of private and public sectors. Ten types of role stress were measured using ORS scale. The total sample from 456 respondents was divided into two on the basis of gender. Mean was calculated for each type of role stress and for the total role stress for both the groups. To test the significance of difference among the above-mentioned groups for each role stress variable, t-test has been used. Results indicate that women experience more stress than men on most of the stress parameters. Moreover, women in private sector banks experience more stress than women in public sector banks.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior