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Management
HRM Review

August '04
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Talent Magnet: How to Attract and Retain Star Employees
Employee Retention: Issues and Challenges
Talent Retention: Businesses Gotta Make Work Passionate
In Defense of Long-term Employment
Strategies for Retaining Employees
Demystifying Assessment and Development Centers
Assessment and Development Centers: An Assessment
From Ordinary to Extraordinary- Philosophy of HPWS Organization
Organizational Effectiveness and Ownership Beliefs
It is Time to Tame Time
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Talent Magnet: How to Attract and Retain Star Employees

-- PVL Raju

Any organization committed to its mission and vision captures the heart and soul of its workforce. Organizations that are capable of retaining talented people believe that the key to attract and retain the employees lies in some non-monetary factors. Star performers stress more on the fundamental human needs, which the organizations should oblige.

Article Price : Rs.50

Employee Retention: Issues and Challenges

-- Dr. Amitabh Kodwani and S Senthil Kumar

Many companies face the challenge of employee turnover, and incur heavy losses. The employers provide several attractive packages in order to retain the employee. Reasons for employee turnover constitutes several controllable and non-controllable factors. This article narrates the various issues concerning employee turnover and suggests alternative measures to retain employees.

Article Price : Rs.50

Talent Retention: Businesses Gotta Make Work Passionate

-- GRK Murty

Peter Drucker observed in one of his books: "The two generally accepted concepts of managing the worker-Personnel Administration and Human Relations-see the task to be done as something one tacks on to a business. Personnel Administration concerns itself with activities and procedures such as hiring people, paying them and training them. Human Relations, as the term is commonly used, concerns itself with employee satisfaction, communication and attitudes. Yet both approaches seem to agree that managing workers and work does not require any change in the way the business is being conducted. The tools and concepts needed seem to apply equally to any business." As against this HRM scenario, the approach to life has drastically changed in the recent past: People are no longer working for money alone. The result is: Employees moving out in search of newer pastures.

Article Price : Rs.50

In Defense of Long-term Employment

-- Sireesha Mamidenna

It is easier to retain an existing customer rather than lure a new one believe marketers. The same applies to employee-employer relationship too. The management practices adopted by the Japanese enabled them to dominate certain markets. An organization's first step should be to ensure that employees feel wanted by the organization. Long-term employment serves to strengthen the organization.

Article Price : Rs.50

Strategies for Retaining Employees

-- Andrew Dutta

In today's competitive world, a bitter truth needs to be digested that organizations can't restrict employees from changing jobs due to various reasons. Even the employers find it difficult to attract new employees and to retain them. While they attract the employees through numerous factors such as providing better career growth, good salary, etc, they also need to retain them by reflecting better understanding and changing employee mindsets.

Article Price : Rs.50

Demystifying Assessment and Development Centers

-- Dilip Dasgupta

It is difficult for a person to function well unless he discovers his potentials and competencies. Assessment and Development (A&D) centers make their presence felt during the recruitment phase and select the required candidates based on their `competencies'.

Article Price : Rs.50

Assessment and Development Centers: An Assessment

-- Sumati Reddy

HR recruiters are constantly faced with the challenge of fitting the right candidate to a given job. While there are several methods of assessment, no one method can completely assess individuals in a fair, objective, and unbiased manner. An improvisation over all these methods is the Assessment and Development (A&D) center method, which uses a combination of selection tools. There is significant research support for this method which has been found to be a good predictor of individual performance on the job. This article describes the A&D center method, its origins, and advantages.

Article Price : Rs.50

From Ordinary to Extraordinary- Philosophy of HPWS Organization

-- S Deenadayalan and Ravi Bhuvaneshwari

The journey from ordinary to extra-ordinary results in a flexible customer and business-focused organization. In today's competitive world, organizations acknowledge that lack of knowledge among employees is no longer a barrier. High Performance Work System (HPWS) is a model that emphasizes on employee welfare. The best employee involvement mechanism is based on where living, loving and learning intersect.

Article Price : Rs.50

Your Personal Strategic Plan

-- Gary Lockwood

The world has become a complicated place to live in. A personal strategic plan can help you gain clarity and focus on your future. This article shows you how to create your Personal Strategic Plan.

Organizational Effectiveness and Ownership Beliefs

-- Sridhar Kunta

Employee Stock Option Plan has been regarded as one of the chief motivating factors for the employees of a company, but the same could act as a complacency factor too. This article examines the impact of employee stock option on the organization.

Article Price : Rs.50

It is Time to Tame Time

-- K Mallikarjunan

Time flies swiftly, leaving a helpless man struggling at the rate of 24 hours a day, 7 days a week and 365 days a year. The article explains the terms `free time', `discretionary time', and `time pressure illusion'. The life or death of a business corporate depends on the effective use of production time. Time spent on `obligatory activities' and `discretionary time' should be controlled in desirable proportions.

Article Price : Rs.50

 

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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