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The IUP Journal of Organizational Behavior


October '05

Focus Areas
  • Organization Design
  • Job Performance
  • Motivation & Satisfaction
  • Work-Life Balance
  • Group Dynamics
  • Leadership
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Culture, Education and Kazakhstan: Kazakhstan Riding High on Learning and Earning
Quantification of Quality of Work-life in Machining Industry in Indian Scenario
The Role of Trust in a Leader-Follower Relationship
Role Stress Across Management Levels in an Organization
Understanding Organizational Culture: A Research Perspective
Role of Vertical and Horizontal Communication as Related to Productivity in Public and Private Sector Enterprises
Challenges of HRM and HRD-Emerging Paradigm
Spirituality, Ethics, and the Meaning of Work A Philosophical Perspective
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Culture, Education and Kazakhstan: Kazakhstan Riding High on Learning and Earning
-- Patrick Low Kim Cheng

The paper is based on a qualitative study on Kazakhstan's national culture. Series of interviews were held to identify the cultural traits within the nation, which show that it has a strong leaning towards learning and education. It has implications on learning within businesses, organizations and the nation. The paper also explores how Kazakhstan can learn from the Asian Tigers, particularly from Singapore.

Article Price : Rs.50

Quantification of Quality of Work-life in Machining Industry in Indian Scenario
-- Sarang S Bhola

This article is the outcome of an exploratory research, carried out to quantify the quality of work-life in the machining industry in India. A quantification model has been developed which can be easily understood and implemented by entrepreneurs. The basic concept of quality of work-life (QWL)a methodology adopted for quantification has been discussed in detail. The article concludes with the explanation of the model used to implement QWL in an organization.

Article Price : Rs.50

The Role of Trust in a Leader-Follower Relationship
-- Leela Vedantam and Trideep Raj Bhandari

In this competitive age, trust plays an important role for the smooth functioning of an organization. Things are totally different these days. Instead of traditional bureaucratic organizations, we have more flexible and informal organizations. Also, team-based organizations are giving better results in the present scenario. In this kind of environment, the trust factor has become more relevant and important. Though trust has always been seen as one of the essential ingredients of a social life, now within an organization it has been recently looked upon due to its increasing importance. This paper highlights the role of trust between a leader and his followers. Leadership and trust go together and leadership cannot exist without a requisite amount of trust.

Article Price : Rs.50

Role Stress Across Management Levels in an Organization
-- Avinash Kumar Srivastav

Organizational role stressthe stress caused by the occupation of an organizational roledepends on an individual's perception about situations, constraints, opportunities or threats encountered during role performance. Individuals at different management (hierarchical) levels have different perspectives, focus and thrust and hence, their perceptions differ. Therefore, it can be hypothesized that there are significant differences in the role stress experienced across management levels. Ten types of role stress were measured across management levels (junior, middle and senior) in a public sector organization, using the Organizational Role Stress (ORS) Scale, involving 453 randomly selected executives. Statistical analysis has revealed significant differences in the perception of role stress across the management levels in the organization, even though Role Erosion is the most predominant stress across the three management levels. Role Stagnation, Role Erosion and Total Role Stress are weaker at the senior management level as compared to junior and middle management levels. Personal Inadequacy is stronger at the junior management level as compared to middle and senior management levels. Self-Role Distance is stronger at the junior management level as compared to the senior management level.

Understanding Organizational Culture: A Research Perspective
-- Gitika Dutta

The concept of organizational culture has received increasing attention in recent years both from academies and practitioners. Culture needs to be defined and analyzed properly if it has to be used in the field of organizational psychology to understand organizational behavior and the cultural changes taking place.

Article Price : Rs.50

Role of Vertical and Horizontal Communication as Related to Productivity in Public and Private Sector Enterprises
-- Babita Dosajh

An attempt has been made in the present study to measure the flow of communication that is horizontal and verticaldownward for managers and upward for workers in public and private enterprises. It is quite surprising that till today, no one has applied a planned strategy to measure the flow of communication in an organization and its resultant effect on productivity. It becomes more relevant in today's world where more and more emphasis is laid upon interpersonal communication, which may have a bearing effect on productivity.

Challenges of HRM and HRD-Emerging Paradigm
-- V N Srivastava and K Ghosh

After more than a decade of the changed economic environment, a large number of high performing enterprises have become low performing; many of them have been struggling to survive and some have faced closure also. The arrival of many world class organizations with higher order experience levels has severely threatened many of the so-called high performing Indian organizations with lower order experience levels and has put their total survival at stake. The state of affairs in state government departments also has not been very sound. Widespread frustrations and demoralizations have been found among the state employees. Today, the organizations are looking towards HR to make them more competitive and come out of the red by successfully meeting the challenge. State government departments also undertook HRD planning and implementations at the instance of the World Bank in the World Bank funded projects in the health, forestry and other social development sectors. The paper discusses the HR needs in the present context, the HR perspective, some experiences of developing HRD plan in the forest departments in two states in India, the critical business areas and a few HR challenges that can really help achieving transformations.

Spirituality, Ethics, and the Meaning of Work A Philosophical Perspective

-- Albert Allan Anderson

The book is divided into 8 chapters and each chapter highlights different issues related to ethics. The author tries to emphasize that workplaces, in general, have lost their real meaning and have become a dismal place. He quotes Hegel's three divisions of spirit: Art, Religion and Philosophy; where he prefers to focus on philosophy, and which is deciphered by him as the `love of wisdom'. The book cites various incidences like the Bhopal gas tragedy, which raises ethical issues at workplaces.

 
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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