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The IUP Journal of Organizational Behavior


January '06
Focus Areas
  • Organization Design

  • Job Performance

  • Motivation & Satisfaction

  • Work-Life Balance

  • Group Dynamics

  • Leadership

Articles
   
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Executives' Quality of Life and Yoga
The Principles of Motivational Leadership
Impact of Quality of Work Life on Job Performance: A Study of Print Media Employees
Stress in the Organizational Context
Impact of Emotional Intelligence on Ego-gram: An Exploration
Work Motivation and Occupational Stress among Executives from Software and Manufacturing Industries: An Empirical Study
Management of Call CenterBoredom, Employee Attrition and Retention
A Study on Organizational Commitment and Stress among Information Technology Professionals
Motivation, the Chinese Leadership Way in Singapore's Small and Medium Companies
Working in Teams
Organization Culture-Global Perspectives and Cases
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Executives' Quality of Life and Yoga

-- N Panchanatham and S Pragadeeswaran

In this era, executives are struggling with their work in the world of knowledge and technology explosion. The motto of modern executives is not politics or progress but high stress, high growth, speed, accuracy, and remaining number one rather than becoming number one. As a result, executives don't find enough time to spend with their family and friends. These factors significantly influence their personal, family and social lives. Therefore, maintaining quality of life has become a challenging task in this hi-tech world. Quality of life is operationally defined as freedom from discomposure, psychological boredom and stress, having satisfaction and happiness pertaining to material, physical, psychological and spiritual aspects of life. According to the literature review, it was identified that the practice of yoga significantly increases the physical, mental and social values of the individual thereby promoting quality of life. Hence, an attempt was made in this study to explore the relationship between yoga practices and quality of life. With this objective, a survey was conducted on the executives working in co-operatives and large-scale public sector organizations. Fifteen executives from co-operative sugar mills were selected and trained in yoga practices. Their quality of life was measured through quality of life inventory as propounded by Gloriea Noriega (1997). Apart from that, 334 executives from a large-scale public sector organization were also selected at random to assess their quality of life (Out of the 334 executives, 167 were practicing yoga). From the experimental method, it was found that yoga practices improve the quality of life. It was also observed that the employees of large-scale organizations practicing yoga had better quality of life than their counterparts. Further, the study revealed that the quality of life decreased when the age increased for the non-yoga practitioners, whereas the quality of life could be maintained by the yoga practitioners. The implications of the study are discussed in this paper.

Article Price : Rs.50

The Principles of Motivational Leadership

-- S S Kaptan and Latha S K Murthy

A military axiom, `It is the man behind the machine that matters', has come to focus in the organizations nowadays. In keeping with modern technology and organizational behavior, the value of Human Resource Development (HRD) remains vital. The importance of achieving motivational levels right from the top to grass roots level is essential for success and remains imperative for sustainability of the organization. This can only be achieved by inspired and dedicated leadership at all levels. Ten principles for such a leadership have been postulated and elaborated. The study concludes that for good management, a motivating and constructive environment must prevail which would then cater for achieving both individual and organizational development needs.

Article Price : Rs.50

Impact of Quality of Work Life on Job Performance: A Study of Print Media Employees

-- Rishu Roy

Managing people by talents and improving quality of work life seem to be the new mantra on the Indian corporate landscape. Every organization has an invisible qualitya certain style, a certain mode or way of performing things. This invisible quality decides how effective the organization is in the market place. Achieving heights in today's cut-throat competition, when businesses are trying to occupy the prime condition in the market place, quality of work life have emerged as an elucidation for the performance in the job. Performance can neither be achieved by external motivation nor by financial and non-financial rewards, rather it comes from the "Workers' and their total working environment". The focus is not only on how people can do better work, but also how work may cause people to do better. This article reports the impact of "Quality of Work Life" (QWL) on "Job Performance". The pressures in the free economy, the breakdown of trade barriers and globalization are making enormous demands on today's corporations to compete in every domain. The performance naturally tops out of all the critical items in the Indian industries and, therefore, it becomes imperative to understand how the job performance is influenced by the above mentioned factor. This idea is illustrated by doing a survey of 50 employees who were selected from different press media on a random sampling basis which showed good Quality of Work Life has a significant positive correlation with job performance.

Article Price : Rs.50

Stress in the Organizational Context

-- Mandira Bhattacharya (Sen) and S S Jha

This paper attempts to study the effects of anticipated and retrospected fits in explaining additional variance in various stress-strain relationships. A self-report questionnaire was administered on 370 men and women working in eight different occupations. The resultant data has been analyzed through step-wise regression method. The results show that retrospected fit indeed explains stress-strain relationships better in a wider range of variables, while anticipated fit has a rather restricted effect on the variables considered.

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Impact of Emotional Intelligence on Ego-gram: An Exploration

-- R Rani Geetha Priyadarshini,
Sumathi Annamalai and L Parvathy

An individual, both in his career as well as in personal life, takes up different psychological roles. These roles, as per Eric Berne's Transactional Analysis paradigm, are labeled as distinctive ego-states. An individual uses any of the six ego-states in the day-to-day activities, which form the base for interpersonal relationship. A variety of factors, classified as internal and external factors, influence the usage of any ego-state. In the internal factors arena, an individual's Emotional Intelligence is one of the prominent factors that influence the selection of a particular ego-state. The present paper attempts to study the impact of Emotional Intelligence on the ego-gram of individuals by comparing the Emotional Intelligence with six distinct ego-states: nurturing parent, critical parent, adult, natural child, little professor and adaptive child. An attempt has been made to explore the linkage between Emotional Intelligence and the ego-gram.

Article Price : Rs.50

Work Motivation and Occupational Stress among Executives from Software and Manufacturing Industries: An Empirical Study

-- M P Ganesh

The present research studies the effect of work motivation on occupational stress among executives from manufacturing and software industries. Work motivation (Agarwal, 1988) and occupational stress (McWilliams, 1984) questionnaires were administered to a sample of 80 male executives (40 from software and 40 from manufacturing). Results showed a significant difference between the two groups in all the dimensions of the occupational stress and work motivation questionnaires, except for negative stress coping in the occupational stress scale. Further analysis led to the following findings: (1) Manufacturing executives with low motivational organization orientation had significantly higher stress symptoms than executives with moderate and high motivational organizational orientation (2) Software executives with moderate motivational organization orientation had significantly higher negative stress-coping mechanisms than executives with high organization orientation (3) Software executives with moderate motivational job situation are significantly higher stress producers than executives with low and high motivational job situation.

Article Price : Rs.50

Management of Call CenterBoredom, Employee Attrition and Retention

-- Anupama D Raina

The growth of attrition rates has been a major concern for the last couple of decades. Many experts believe that attrition rates can be lowered through effective hiring systems, while others believe that the problem lies with the nature of the organization's system. The main objective of this research was to know the problems and effects of attrition on call centers. Another objective of the research was to study the retention measures adopted by the call centers to retain employees, and in the end, develop a module for the call center, which can help in curbing the existing problems faced by them. The research analysis shows a gradual increase in the attrition rate. It was also found that attrition was more common between the age group of 20-25 years and within three months of joining the organization. Qualification-wise, the employees leave the organization for career growth and higher studies. Further analyses show that attritions in call centers occur because of lack of social interaction, personal problems, slow growth prospects, odd shifts and monotony of work. Keeping in mind the causes of attrition, various employee retention strategies have been recommended.

Article Price : Rs.50

A Study on Organizational Commitment and Stress among Information Technology Professionals

-- V Vanitha,
M Vasanthi,
T J Kamalanabhan and T A Sivasubramanian

The article analyzes the organizational commitment and stress among the information technology (IT) professionals. Some of the demographic variables and sex differences between the male and female IT professionals on organizational commitment and stress were also examined. An Analysis of Variance (Anova) test was used to analyze the data which consisted of 76 IT professionals. Results, based on the study of various variables, revealed that there was no significant difference between the male and female IT professionals.

Article Price : Rs.50

Motivation, the Chinese Leadership Way in Singapore's Small and Medium Companies

-- Patrick Low Kim Cheng

Through literature review and a series of interviews with a number of Chinese employees working in several small and medium companies, this article discusses the Chinese leadership approach on motivating employees. The key sources of motivation among Chinese employees in Singapore's small and medium companies are also analyzed.

Article Price : Rs.50

Working in Teams

-- Colonel V R K Prasad

The dawn of the new millennium and the fast pace of globalization have brought in a new dynamism to the workplace. `Working in teams', a concept with its origin in Japan in 1950s, gained a new momentum in the present-day multicultural business environment.Teams generate synergy among the members and achieve a superior performance, which is greater than the sum of their individual contributions.

Article Price : Rs.50

Stress: From Burnout to Balance

-- Vinay Joshi

This book explores the reasons behind maladaptive response of the body and the mind to stress and many of its consequences. Emotional turmoil, psychological disorders, one's place in society and the cultures of that society play a definite role in the morbidity of physical events and diseases like diabetes, hypertension, ulcers, etc. Stress Physiology is a study of these events that could range from problems at the workplace, in one's marital and family life, and lack of time for human contact and understanding. The author explains the disastrous physiological consequences of sustained and extended periods of mental stress. Then he elucidates some methods of choosing the most appropriate techniques to improve health by correct stress management. The Chapter devoted to `Depression' is particularly very useful, as it is written with a clarity that makes sense to both the victim of depression and the caregiver or confidant, whatever the case may be.

Organization Culture-Global Perspectives and Cases

-- V V Ramani

A well-defined corporate culture can create an environment that leads the organization towards success. Adapting the cultural change, based on the competition, will make the organization sustain even in difficult times. Culture is all about attitudes, behaviors, technology, economy, laws, rules and regulations in a community or other conditions that influence an individual or a group. An organizational culture is based on the corporate vision, mission, values, goals, and by the actions of that organization. Values and norms, once established by a founder or leader will be transmitted within the organization and later based on its performance in the global economy, the best practices will be transmitted globally. Corporate culture reflects the personality of an organization. The culture of the organization provides the meaning, direction and clarity that drive the business to achieve its goals. It is necessary to change the culture of an organization to make sure that it fits the environment in which the organization operates. To become great from good, the organizations should follow the winning culture. The winning organizations create healthier environment, high performance culture and align the strategy, structure and focus on desired individual behaviors like fulfillment in their professional and personal lives.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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Organizational Behavior