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The IUP Journal of Systems Management

November '09
Focus

Corporate world sees the library and information services as a significant part of a wider knowledge management activity. Increasing importance is being shown by the corporate world to ensure that they capture, share and exploit knowledge and information rights across organizations.

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Corporate Library: A Digital Aspect
Goal Programming and Its Applications in Management Science
The State of Six-Sigma in Service Processes: A Literature Review
A Model-Based Decision Support to Manage Outbound Logistics
Management of Technology in the Pharmaceutical Industry: A Case Study of Select Companies in Iran
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Corporate Library: A Digital Aspect

-- Puja Walia Mann and Nidhi

In today's dynamic environment, people want rapid information. `Digital Libraries' are the source to facilitate businesses, communities, customers, suppliers and other departments in the areas of interest where they can store and retrieve relevant and desired information. A digital library is a library in which collections are stored in digital formats. A digital library is a type of information retrieval system. Every organization in today's scenario maintains a digital library to keep record of the customers and for retrieval and storage for a longer period. Corporate repositories are maintained by corporate organizations where they maintain electronic documents for fast and efficient e-commerce transactions. In this study, the authors have thrown light on the evolving topic of corporate digital library as a medium to assist organizations through its functioning and advantages.

Goal Programming and Its Applications in Management Science

-- Shantanu Shankar Bagchi

The underlying philosophy of goal programming deals with multiobjective scenario which occurs in day-to-day life. As management is a field which is closely related to everyday life, it faces the similar problem of optimization of multiple objectives. Hence, in this field, there are several applications of goal programming. This paper touches upon the fundamentals of goal programming, and its main objective is to find out its applications in different management fields, such as accounting, marketing, finance, operations, etc.

The State of Six-Sigma in Service Processes: A Literature Review

-- Jighyasu Gaur

Since its inception during the 1980s by Motorola, six-sigma has become a well-known quality improvement program in manufacturing processes but is less popular in the service setting. Although it has been proved to be effective in financial services and the healthcare industry, it is not effective for all industries. This paper reviews the existing literature on the use and implementation of the six-sigma methodology and draws key benefits that firms derive after its successful implementation.

A Model-Based Decision Support to Manage Outbound Logistics

-- M Raja

The logistics involved as a part of Supply Chain Management (SCM) demand the development of appropriate models to support decision making. In real life large business environment, the situation demands handling large-scale data and rapid development of models to process the same. These data may emerge from online transaction systems and the same need to be prepared or consolidated to input to the optimization models. The widespread implementation of Enterprise Resource Planning (ERP) systems provides ample opportunity to access transactional databases for the integration of supply chain activities (Jeremy, 2008). In this paper, a prototype was developed to implement a decision support system for outbound logistics by a large cement manufacturing organization with multiple plants and distribution channels. While the dataflow from the transaction system to the optimization model was developed smoothly and transparently, the output of the model is integrated to the decision support system to manage outbound logistics. The approach adopted to integrate the transaction processing application with the decision support system is aimed at strengthening the existing scalable Supply Chain Infrastructure (SCI).

Article Price : Rs.50

Management of Technology in the Pharmaceutical Industry: A Case Study of Select Companies in Iran

-- M Mahboudi and B R Ananthan

This paper identifies the key factors of effectiveness of Management of Technology (MOT). This study focuses on the recognition and grade of progressive factors of effectiveness of MOT in Iran's pharmaceutical companies. The research was to investigate positive relationship between organizational structure, participative management, training and planning, support and participation of top management, investment and MOT effectiveness. The results of the data analysis revealed sufficient evidence to establish a correlation between these variables and MOT effectiveness. In addition, the findings reveal that factors of support, participation of top management, training and planning investment, participative management and organizational structure, respectively, have the major roles in MOT effectiveness.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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