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Management
Global CEO

February'08


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"Dawnay Day AV Analytics is committed to the highest levels of professional standards and services."
Managing resistance to change : Overcoming resistance at the cognitive, emotional and behavioral levels
Business-driven HRM Need of the hour
Extending probity in a global economy : Corporate governance in international business
Growth through alliances : Strategies for optimizing success
Climate change and sustainable development in India Issues and challenges
Akio Morita : Building Sony
EDS : A global BPO player
AB's acquisition of Trinethra : The road ahead
Asian Juggernaut : The Rise of China, India and Japan
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"Dawnay Day AV Analytics is committed to the highest levels of professional standards and services."


-- Shailesh Dhuri,
Interviewed by Dilip Dasgupta and Swatantra Singh Rathod.

Dawnay Day AV Analytics is a key emerging company in the fast-growing Knowledge Process Outsourcing (KPO) sector in India with a clear focus on financial research and analytics. Dawnay Day AV Analytics has extensive capabilities in the key areas of investment research, analysis and modeling with solutions for institutional asset managers, hedge funds, broker dealers, investment banks, corporates, et al, across the globe. The company has wide experience in the capital markets in segments like Equity Research, Portfolio Management, Fixed Income and Strategic Investment Advisory.

Article Price : Rs.50

Managing resistance to change : Overcoming resistance at the cognitive, emotional and behavioral levels


-- Sumati Reddy

This article offers three frameworks to understand employee resistance to change. The first frame relates the nature of change in strategy to the nature of change within the organization and explains which kinds of changes will meet high or low resistance. The second frame categorizes employees based on the change and offers suggestions to tackle them on this basis. The third frame makes an attempt to understand resistance at cognitive, emotional and behavioral levels, suggesting ways to overcome the resistance.

Article Price : Rs.50

Business-driven HRM Need of the hour


-- Reena Prabha

In today's epoch of globalization, business is all about successful adaptation and long-term survival. Quite often, the ability of a business to constantly adapt to changes is adjudged on the basis of the strategies it frames, which are in turn driven by its thirst for survival. These strategies to be successful and to enable better adaptation to changes, should also incorporate the critical HR policies, which can add the critical human angle. This article is attempted to elucidate the vital role HRM can play when it is linked with the overall business strategies.

Article Price : Rs.50

Extending probity in a global economy : Corporate governance in international business


-- Dr. Bramwell Osula and Dr. Saroj Upadhyay

The term `Corporate Governance' has recently got much currency after successive corporate failures in various countries. Countries all over the world are framing new regulations to ensure stakeholder protection. The process of globalization has increased the need for more practical measures relating to corporate governance, to provide more protection to the interests of investors, stakeholders and shareholders. The emerging markets like Brazil, India, and China have also come forward with new provisions for the protection of interest of the stakeholders at the corporate level. This article looks into the question of corporate governance in the global context incorporating various global issues. The emerging global issues at that time also compelled countries like India to take necessary steps to ensure sound corporate governance principles. The steps taken by Sebi and CII are also discussed with reference to recommendations of the Kumarmangalam Birla and Rahul Bajaj Committees.

Article Price : Rs.50

Growth through alliances : Strategies for optimizing success


-- Prof. A Venkata Subramanian

India Inc. has embarked on bold M&As to realize its growth and globalization plans _ Not all M&A's have succeeded and large-size deals have their own share of risks. Growth can be achieved through `Building' (Organic growth), `Buying' (M&As) or `Bonding'. Bonding through strategic alliances can form a viable alternative to growth plans of corporates. Strategic alliances, if handled well, can unleash value and enable firms to achieve the goal of winning by working together. This article examines some simple strategies to be followed to optimize success through Alliance Management. Collaborative advantage can be optimized by following simple strategies-which revolve around the 4Ps of alliance management-Purpose, Preparation, Planning and Partner selection.

Article Price : Rs.50

Climate change and sustainable development in India Issues and challenges


-- U Jayalakshmi Srikumar and Sriram Rajann

The aggressive path of development chosen by emerging economies such as India inevitably results in climate change. Climate change, in turn, impacts the socio-economic environment while simultaneously impairing health and living conditions of the people. But, all the same, development needs to be sustained. This article makes an attempt at examining the dimensions of climate change that show up during the course of development and the challenges thrown up by the strategies for adaptation and mitigation. Policy recommendations to address the issue have been made based on a comparative analysis of the intensity of energy use and carbon and greenhouse gas emissions in developed and developing countries.

Article Price : Rs.50

Akio Morita : Building Sony


-- Dr. Mary Ipe

This article traces the life of Akio Morita from his birth, through his youth and later, as a start-up entrepreneur at the age of 25. Morita's determination, extraordinary drive, emphasis on innovation and creativity resulted in Sony becoming an electronic giant. It brings out his extraordinary drive and team partnership with Ibuka Masaru, his co-founder. The partnership resulted in a successful venture and brand new ideas: The walkman personal cassette tape-player, the one of a kind Trinitron picture tube, the video cassette-recorder, which launched the `video age', the Sony playstation, etc. Indeed Sony's technological achievements are synonymous with the emergence of Japan as an economic powerhouse. Morita's far-sightedness and global outlook have contributed in the building of Sony as one of the first global corporations.

Article Price : Rs.50

EDS : A global BPO player


-- P Sivarajadhanavel

Electronic Data Systems (EDS) is a leading global technology and outsourcing service-provider delivering business solutions to its clients for more than 40 years. It also provides high-value Business Process Outsourcing (BPO) solutions to its clients with operational and organizational efficiency, business process integration and application. It brings its considerable BPO expertise and technology to create value. BPO services are supported by globally-shared services and transaction processing centers with good technical infrastructure facilities. With well built-in infrastructure resources, EDS aims to become a leading global BPO player in the industry.

Article Price : Rs.50

AB's acquisition of Trinethra : The road ahead


-- Kunal Gaurav

During the past decade, India has emerged as one of the most favorite destinations for business as Indian economy is growing at a rate faster than ever before. Economic liberalization of the country led to higher living standards, which ultimately changed the shopping behavior of the Indian customers. Organized retailing in India is flourishing and offering incredible opening to the retail players to convert the country into a shopper's paradise. This is the time when Indian business groups are interested in entering into alliances with multinationals. The arrival of Aditya Birla Retail and its acquisition of `Trinethra' can be considered as one of the important milestones in the landscape of Indian retailing. The basic objective of this case study is to critically examine the acquisition strategy of Aditya Birla Group with special reference to its recent acquisition of `Trinethra'. It is also intended to illustrate how a business group ensured its successful entry into an entirely unrelated business, and to comprehend the changing dynamics of Indian retail industry.

Article Price : Rs.50

Asian Juggernaut : The Rise of China, India and Japan


-- Author : Brahma Chellaney
Reviewed by Alexander P V

This book deals with the emergence of the erstwhile Third World economies as a potential force on not only the economic scenario but also on the military front. Japan has been a leading economic power since the 1970s. However, its traditional enemy China always had its own opinions on how matters should be handled. Japan and Korea had bitter clashes. So did China and Japan. The emergence of India has been rather recent but its presence has changed the equation in Asia. The book examines how the power equations are being newly framed in Asia and their impact worldwide.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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