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The FedUni Journal of Higher Education   


February '11
Focus

Higher education across the world is witnessing exciting changes. Calls for restructuring of legal and regulatory environment of higher education, meeting demand-supply imbalances, entry barriers,

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Top 10 Higher Education Institutions in Brazil and World and Their Social Responsibility: An Exploratory Research
Knowledge Management: A Success Key for Higher Education
Building Competencies in Business Graduates Through Alternative Pedagogies: With Special Reference to Undergraduates
Facilitating Learning Through Online Discussion Forum: An Inquiry Using SEM
Apollo Group: The US Education Providers' Growth Strategies
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Top 10 Higher Education Institutions in Brazil and World and Their Social Responsibility: An Exploratory Research

-- Ana Carolina Mendonça Pilatti de Paula,
Regina Negri Pagani, Maria Salete Waltrick and Pablo Garcia

The integration of markets, new forms of production, degrading standard of human values have attracted a new element that seeks to harmonize the business actions with social responsibility. As required in business, it has been one of the main objects of study in academia. The educational institutions, must therefore, not only teach them in the classroom, but also need to be a model for those who can learn from them. Therefore, the educational institutions have to put into practice the social responsibility actions, which may vary in content, direction and extension. The objective of this paper is to identify the actions, seen as social responsibility, of the top 10 institutions of higher education in the world and the top 10 in Brazil. To meet the objectives of this work, an exploratory research was conducted. The results show what the main activities of social responsibility are, and how the institutions make their disclosure.

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Knowledge Management: A Success Key for Higher Education

-- Kerav Pandya and Krishna Gor

It has been noted that in the emerging society, knowledge plays a vital role and is a primary resource as compared to other factors of production. Knowledge sharing can create comprehensive wealth for the nation in the form of better education, health, better civic sense and infrastructure and further improving the overall quality of life. This paper is based on the utilization of knowledge in higher education. In this 21st century, knowledge management is important in all the industries. And education industry is not an exception. In the first part of the paper, meaning of knowledge management is discussed. Then efforts are made to correlate knowledge management and higher education and how to get competitive advantage through knowledge sharing. This paper tries to incorporate the benefits that the application of knowledge management practices can bring in the field of higher education. It also discusses the factors that influence the sharing of knowledge in educational institutes with special reference to higher education.

Article Price : Rs.50

Building Competencies in Business Graduates Through Alternative Pedagogies: With Special Reference to Undergraduates

-- R Nalini

India is predominantly dependent on the traditional pedagogic tool of lecture method to impart education. Though case study method and project-based learning are used in top B-schools in imparting management education at the Postgraduate (PG) level and of late in the PG classes of Commerce education, it is the lecture method which is still relied upon at the Undergraduate (UG) level which is of less use when it comes to building workplace competencies. Hence, the scope for using alternative pedagogies in general and at the UG level in particular, has been explored in this paper. This paper comprises of an introduction; the literature survey justifying the need for alternative pedagogies; few popular pedagogies used in other parts of the world both at the PG and UG level; the alternative pedagogies that have been used by the author at the UG level and concludes with an emphasis on the need for application of alternative pedagogies in business education.

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Facilitating Learning Through Online Discussion Forum: An Inquiry Using SEM

-- M S Balaji and Diganta C

Online Discussion Forum (ODF) is being increasingly used as a supporting pedagogical tool in higher education. The present paper, based on the `theory of online learning' proposes a conceptual model which relates the influence of seven factors on interaction and perceived learning. The seven factors indentified are: Internet efficacy, personality, facilitating discourse, reflective thinking, personalization, assessment and feedback and community. This conceptual model was empirically tested in a private Indian business school using a multiple class sample of 227 useable responses. The data was analyzed using structural equation modeling and the findings support the proposition that interaction significantly impacts perceived learning in ODF. Except for Internet efficacy and personalization, the other five factors significantly influenced interaction. These findings have important implications for management educators in the use of ODF for enhanced student learning.

Article Price : Rs.50

Apollo Group: The US Education Providers' Growth Strategies

-- Brian Mueller, Laura Palmer Noone , William Gibbs

 

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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