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Management

HRM Review


August' 07
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Learning and Development : Current Trends in IT
Training and Development in Human Resource : Outlook for the Future
Psychological Dimensions of Training and Development
Feedback : A Tool in Organizational Change
Transforming into Knowledge Organizations : Sources and Approaches
Effective Time Management
A Reprieve for Karl Marx : The Changing Role of Tomorrow's Trade Unions?
Smile Begets Smile : Importance of Smile in Leadership
Alpha Leader
Role of HR in Mergers and Acquisitions
Success Mantra of Hope Cardiac Care Pvt. Ltd.
IUP on Training and Development: Perspectives from the Service Sector
     
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Learning and Development : Current Trends in IT

-- K Harikumar

The IT and ITES sector is growing at around 30% per annum and, therefore, the learning and development function needs not only to keep pace but also proactively address the business needs effectively. The global dimension in a multi-cultural environment of this business calls for flexibility, scalability and reusability of various processes and techniques which exploit the power of Internet and Web technologies. This article attempts to describe the current trends in the technical, functional and behavioral skills as well as the leadership development aspects of the learning and development function as a business enabler.

Article Price : Rs.50

Training and Development in Human Resource : Outlook for the Future

-- AK Mukherjee

The role of Training and Development (T&D) in HR is fast changing with the changes in the field of management. It is no longer a simple process of arranging a T&D program. Many skills are becoming obsolete and, therefore, T&D has taken the complex form of total knowledge management of manpower at various levels of operation. With more and more outsourcing of jobs, the role of T&D is getting extended, thus needing more coordination, planning and control. The article looks at some of the problems of T&D in HR and suggests some T&D practices to suit the present and the future needs of organizations.

Article Price : Rs.50

Psychological Dimensions of Training and Development

-- S Asha

The need to achieve goals and to actualize oneself in the chosen area is widespread among employees in any field. Considering these psychological aspects of employees, organizations are providing a healthy climate for their working force. In recent times, it has become common for organizations to allocate budget for training and development. An organization is convinced about the effect of a training program if employees are able to assimilate learned skills and are well conversant with the organizational objectives. Against this background, the article gives an insight into the psychological dimensions of an effective training program.

Article Price : Rs.50

Feedback : A Tool in Organizational Change

-- Harsh Arora

Change is a must in any organization to match the changing environment around. Planned strategies are required for managing the process of change. These strategies should be based on research undertaken by a specialized Organizational Development (OD) consultant. In doing so, an OD consultant can use "Feedback" as a tool for facilitating organizational change. This feedback is based on the analysis of data collection over a period of time. Analysis of data provides strong empirical evidence for any change that is required. The article gives an insight into the importance of the feedback technique in the domain of change management.

Article Price : Rs.50

Transforming into Knowledge Organizations : Sources and Approaches

-- Shradha Nain

Learning is a never-ending process. Individuals learn from experiences, through intuitions, by reading and training. The attitude to learn determines how well the knowledge of employees can be aligned with the organizational mission, for developing intellectual assets, establishing best practices and creating competence. Nevertheless, all organizations practice knowledge management. Transformation into a knowledge organization demands practice of active learning and willingness to share. This article discusses the making of a knowledge-based organization.

Article Price : Rs.50

Effective Time Management

-- Vikas Shrotriya

Time, identified as the most precious asset in life, needs to be spent efficiently and judiciously. Life as such is composed of time and time and how it is managed determines a person's successes or failures. Managing time means utilizing each moment for productive purposes. Time also adheres to a similar principle as Newton's law of energy: It cannot be created nor be destroyed. Time not managed properly is time wasted. This article discusses some aspects of managing time effectively.

Article Price : Rs.50

A Reprieve for Karl Marx : The Changing Role of Tomorrow's Trade Unions?

-- TN Rama Kumar

The article deals with the changing role of global and Indian trade unions in the context of worker apathy, changed regulations and meager finances. It also spells out areas where tomorrow's trade unions could be active by focusing on social security measures, worker education and environmental betterment. It is theorized that tomorrow's trade unions will play these changed roles along with their traditional ones.

Article Price : Rs.50

Smile Begets Smile : Importance of Smile in Leadership

-- Samuel B Sekar

Good leaders, as perceived by people, carry with them the knack to lighten up their environment with a radiant smile. Their faces reverberate with enthusiasm exhibiting their inner strength. It underlines their friendliness enabling them to strike a chord with the people around. It has become more relevant to smile-and-lead with the leadership pattern having moved from command-and-control to communicate-and-cooperate philosophy. In fact, it is not an exaggeration to say that smile is an essential trait to connect with the people at an emotional level.

Article Price : Rs.50

Alpha Leader

-- Sivaram Tekuru

In the present trend of creating leaders in organizations, one should be aware of leaders who are labeled as "alpha". They are those people who have the qualities such as self-confidence and high intelligence and are action-oriented but fail to appreciate the ideas and efforts of those around. They demotivate their co-workers and consider themselves as the go-getters in the organization. Alpha leaders require skilled coaches who can regulate the energies by preserving their strength and working on their weaknesses, thereby leading to a harmonious team spirit.

Article Price : Rs.50

Role of HR in Mergers and Acquisitions

-- Sheena Narendranath and K Narendranath

The failure of several Mergers and Acquisitions (M&As) has been a matter of concern. HR issues are a key factor in unlocking value through the M&A route. This article inter alia discusses the reasons for M&A failures, the role of HR professionals in M&As and the strategic initiatives HR could take so as to heighten the likelihood of M&As delivering the expected results.

Article Price : Rs.50

Success Mantra of Hope Cardiac Care Pvt. Ltd.

-- Suneel Arora, Bharti Thakar and Sahaj V Aggarwal

Companies have to concentrate on their human resource policies so as to gain competitive advantage and to sustain growth. Hope Cardiac Care Pvt. Ltd., Ahmedabad (Gujarat), is one such company that has focused on HR policies in order to beat the competition. As a result of these practices-its success mantra-the company has succeeded in positioning itself as the leader in cardiac care.

Article Price : Rs.50

IUP on Training and Development: Perspectives from the Service Sector

-- Sumati Reddy , Shubhasheesh Bhattacharya

The service sector in India is witnessing phenomenal growth at the rate of 9% since the mid-1990s. This includes IT/ITES, retailing, tourism, media, education, healthcare, etc. However, the supply of suitably qualified and trained workforce to fuel this growth further is inadequate. Although India has a high proportion of low cost English-speaking workforce and a large number of technically and professionally qualified professionals, the advantages offered by these skills are not enough.

Article Price : Rs.50

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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