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Management

HRM Review


September'07
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Knowledge Management : HR Perspective
Strategic Human Resource Management : An Investment Perspective
Temping : The Booming Business - An Analysis
Strategies for Surmounting : High Attrition
Developing Human Assets or Managing Processes : What is the Source of Sustained Organizational Effectiveness?
Coping with the Challenges in a Global Economy
The Nature of Emotion and its Relevance in the Organization
Ethics and CSR : Do They Accelerate or Hinder Business Growth?
Social Networking Sites : HR Issues
Appraisal Blues Appraisal Blues
Decision-making Skills in the 21st Century
     
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Knowledge Management : HR Perspective

-- Sarika Arora Saini

Today, most of the organizations are in the process of re-engineering, restructuring and retrenching. With an increase in the lay-offs, workflow attrition and rapid turnovers, the problem of information exchange is compounded. Also, when employees leave, they take valuable intangible corporate assets with them in terms of tacit knowledge. These intellectual resources need to be captured and capitalized on for the use by other employees.

Article Price : Rs.50

Strategic Human Resource Management : An Investment Perspective

-- Bani Kochar and Ajay Kumar Saini

The classification of employees as human assets applies significantly in the organizational context and implication of the same from an investment viewpoint. When an organization views its human "assets" from an investment perspective, it establishes feasible policies and procedures on how to best invest it on its own people and deploy capital, resources and other variable factors of production to meet concrete performance goals. Since the human assets cannot be emulated, they become the competitive advantage that can help the organization rule the market.

Article Price : Rs.50

Temping : The Booming Business - An Analysis

-- K Sangeetha and Smitha Das

The constantly changing business scenario of global competition and labor scarcity has made "temping" an effective HR strategy which provides various employment solutions to business. Its popularity is mainly attributed to its creation of competitive advantage for the companies in terms of greater workforce flexibility, increased profit, cost-efficiency, maintaining continuous business cycle, etc. These have contributed in a big way to the growth of temporary staffing industries. The increased services of temping firms to provide a wide variety of HR services from recruitment to end-to-end activity management has encouraged many industries to use temps as never before, thus making temping a booming business that contributes to the increased employment and global economy.

Article Price : Rs.50

Strategies for Surmounting : High Attrition

-- Swati Gupta

In today's competitive business environment, success is highly dependent upon the employee retention. So, if an organization wants to achieve goals through people, better HR practices have to be adopted to bring down the attrition levels. This article focuses on the causes of high attrition rates in various industrial sectors. It also focuses on a few strategies which may be adopted by an organization to minimize, prevent and overcome high attrition rates.

Article Price : Rs.50

Developing Human Assets or Managing Processes : What is the Source of Sustained Organizational Effectiveness?

-- Mike Hartsfield and Paul Carr

Of late, there has been widespread discussion on the issue of Human Relations Management (HRM). This article focuses on different perspectives of HRM. Efficient management of human resources is vital for the success of an organization. Thus, the HRD department should endeavor to keep the employees happy by involving them in the entire process of a project. It should also facilitate the employees' learning and promote creativity among them.

Article Price : Rs.50

Coping with the Challenges in a Global Economy

-- Soumya Gaddam

Cultures, diversity, attitudes, languages, gender, food, habits, time zones, work, rewards, structure, education, religion, legal systems and emotions..., the list of such words keeps on increasing in this global economy and the multicultural corporate world. This article gives us a brief idea about how to cope with cross-cultural challenges faced by HR managers and employees when the business spreads its wings to foreign lands.

Article Price : Rs.50

The Nature of Emotion and its Relevance in the Organization

-- Suravi Mandal

This article explores the nature of emotion, its relevance in the organizational as well as in the occupational context. Emotion is very complex and flows into every activity as it relates to the self and others. Positive as well as negative emotions influence the organizational work life in many ways and bring out varied consequences. Emotion, directly or indirectly, mobilizes the organizational functioning through job tasks and interpersonal encounters which determine the flow of the work and direction of the organizational effectiveness. Emotional regulation holds sufficient importance in the work place as emotions are charged by the internal diffused mental state of a person as well as by external identifiable sources.

Article Price : Rs.50

Ethics and CSR : Do They Accelerate or Hinder Business Growth?

-- Rashmi Joshi

Business ethics and Corporate Social Responsibility (CSR) are essential in a business. Business decisions have many influences that can stretch beyond an office. In this case, the notion of CSR provides a direction for a business to relate with these dimensions and take a note of its social impact. It can contribute towards trust-building through various social initiatives. This article shows how business ethics and CSR are not an attack on the profits but a firm step towards generating it.

Article Price : Rs.50

Social Networking Sites : HR Issues

-- Subhasis Ray and K Bhattacharya

In today's fast moving world, the Internet has given a new connotation to the term `social networking sites'. Websites like Myspace and Facebook facilitate closer interaction among people with similar tastes. These sites are, more or less, like a real life club where the members from across the globe share gossips, videos, etc. However, the misuse of such public domains can result in denting the corporate brand image. Many of the companies today have appointed managers to resolve such security related problems. On the other hand, in order to recruit eligible candidates, the HR personnel use such social networking sites to find relevant data pertaining to the candidates.

Article Price : Rs.50

Appraisal Blues Appraisal Blues

-- M Bhaskara Rao and K Gayathri Reddy

Employees today have a vast array of options to choose from. So, employee retention and nurturing are top priorities for companies as the supply-demand gap is widening. In a scenario like this, performance management systems are very crucial for managing employee expectations and to meet the corporate growth plans. This article attempts to focus on common appraisal blues and suggests measures to handle the annual personal appraisals. HR managers should strive for an environment where employees feel: "Great! It's appraisal time" and say goodbye to appraisal blues.

Article Price : Rs.50

Decision-making Skills in the 21st Century --

Bholanath Dutta

A manager makes decisions after decisions. The managers see decision-making as their prime duty. In today's borderless world, taking an effective decision is a tough task. A systematic approach and good understanding of the subject will definitely help the managers to take right decisions.

Article Price : Rs.50

Occupational Health - Issues and Strategies

-- Sanjeev Kumar Singh

Human suffering has no measurable cost, unlike the economic losses. Estimates from, for example, the US, the UK, Germany and Norway put the direct cost of accidents in billions of dollars. In many developing countries, death rate among workers is five to six times more than those in the industrialized countries. Yet, the phenomenon is still largely undocumented and there is insufficient political will to address the problem. Around the world, millions work in poor and hazardous conditions. Every year, more than 2 million people die in work-related accidents and of diseases.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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