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Marketing Mastermind


November '09
Regular Features

• Editorial: Comment
• White Paper
• Book Review

Articles
   
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Direct-To-Home Television: Competition in the Skies
Branding Perspectives
Indian Premier League: Successful Marketing of a Sports Event
Bluetooth: An Emerging Marketing Tool
Changing Consumer Behavior: Its Influence on Organized Retailing in India
Colors Channel: New Product Development and Promotion
Innovations in Advertising: Creating Added Values in Advertising
Customer Profiling: A Better Way to Understand Customers
Viewers' Perception Regarding Surrogate Advertisements for Seagram's Products in North Goa: An Empirical Study
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Indian Premier League: Successful Marketing of a Sports Event

-- Daxay Soni

Cricket as a recreational and entertainment sports product has undergone a sea change. This article discusses the innovative moves of Board of Control for Cricket in India to increase the visibility, availability and affordability of cricket through the Indian Premier League. The value additions and attempts at consumer engagement have been so appealing to the sports consumer that the game has crossed the limited boundaries of traditional cricketing nations like India, Pakistan, Sri Lanka, England and Australia and has attracted the attention of soccer-oriented European countries and the basket ball playing United States.

 

Article Price : Rs.50

Direct-To-Home Television: Competition in the Skies

-- Kiran Raveendran and Sujata Sankaran

Direct-To-Home (DTH) aims to deliver television content in a wireless mode directly to the homes of subscribers. There are currently six players operating in the Indian DTH market. All of them are in their own way competing to provide the best services to subscribers. This article takes a comparative look at the offerings provided by the existing players, the scope for DTH in India and what lies in store for viewers in the future.

 

Article Price : Rs.50

Branding Perspectives

-- Chaitra Hiremath

Branding is more than just a business catchphrase. It has become the bottom line of selling in the new millennium. Creating a strong brand identity builds mind share - one of the strongest competitive advantages that one can imagine. Hence, creating brand equity with high brand value means a lot to the marketer. At the same time, building a brand involves a series of basic decisions to be made. This article focuses on various perspectives of branding and its role in gaining competitive advantage in the long run.

 

Article Price : Rs.50

Bluetooth: An Emerging Marketing Tool

-- Puja Mehra, Momota Sameddar and Debapriya Chakraborty

Bluetooth marketing, also called proximity marketing, is comparatively new in our country, but has been in use for quite sometime in places like the US and Europe. Bluetooth successfully brings together technology and marketing, to reach out to a large number of customers. It is economic and has successfully opened new avenues for marketers to create a better impression about the products and establish a good brand image.

 

Article Price : Rs.50

Changing Consumer Behavior: Its Influence on Organized Retailing in India

-- Nitu Saxena

Traditional demographic variables cannot clearly identify the complete characteristics of an evolutionary retail market, as consumers in the same demographic group have diverse psychographic makeups. Therefore, psychographic factors influencing consumer behavior have to be understood more closely by organized retailers. Further, organized retailing itself has a tremendous influence on consumer behavior. Thus, consumer behavior and organized retailing have reciprocal influences on each other.

 

Article Price : Rs.50

Colors Channel: New Product Development and Promotion

-- Mohit A Parekh

There are very few examples in the history of business, where a new player enters a highly competitive market and defeats the established players. Winning against established players can be possible only if the new player is innovative in both concept and implementation. To win against established players, the new entrant has to change the rules of the game and do something unconventional. This article throws light on this point with the example of Colors Channel, which was able to attain a leadership position among Hindi general entertainment channels within a short period of its launch.

 

Article Price : Rs.50

Innovations in Advertising: Creating Added Values in Advertising

-- S N Ghosal

It is becoming increasingly important for advertising to target community welfare, instead of focusing exclusively on the benefits to individual customers. This change has almost become mandatory as the use of modern technology has reduced the scope for product differentiation as well as service distinction. This article highlights the growing need for a paradigm change in advertising strategy and explains why certain changes have become imperative in advertising in today's world.

 

Article Price : Rs.50

Customer Profiling: A Better Way to Understand Customers

-- R Tamilarasan

Customer profiling is a method by which organizations can understand their customers better. It helps in segmenting, targeting and positioning, focusing on specific customers, so as to earn better returns on investment. It is a customer-centric approach where the customer is the cornerstone of business success. Information technology helps to leverage the process of customer identification and profiling. Customer profiling also enables firms to analyze and understand customers' changing profiles continuously and to adopt alternative marketing strategies when needed.

 

Article Price : Rs.50

Jeff Immelt and the New GE Way: Innovation, Transformation, and Winning in the 21st Century

-- Author: David Magee Reviewed by Shailendra Dasari

The book presents a comprehensive narration of a seven year tryst, starting from 2001, when Jeff Immelt took on the leadership of GE from the legendary Jack Welch in difficult times. Jeff successfully met the challenge of sustaining growth in GE's business and also matched up as a strong leader, comparable to Jack Welch. And all this, he achieved in his own distinct way, which was different from the approach adopted by Jack.

Viewers' Perception Regarding Surrogate Advertisements for Seagram's Products in North Goa: An Empirical Study

-- Chetan V Hiremath

The abuse of alcohol and its addictive nature has led to its production, promotion and consumption being regulated in many countries. In a highly regulated market, alcohol manufacturers have adopted surrogate advertisements as a tool to promote their products. An empirical study was conducted in North Goa to understand consumers' perception towards liquor advertisements using surrogates. Majority of the respondents did not approve of the ban on surrogate advertisements even though they perceived such advertisements as unethical. However, they expressed concern about the negative impact of the telecast of such advertisements.

 

Article Price : Rs.50

Global Executive Summaries
  • Creating Intelligent Consumer Interactions
    Full Text: www.customerthink.com

  • Piracy Merchandising in India
    Full Text: www.blogs.siliconindia.com

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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